The OIG makes recommendations to the United States Postal Service to correct deficiencies and encourage improvements in the safety, economy, efficiency, and management of the Department’s programs and operation.

Our report findings and conclusions explain the basis for the specific corrective actions we recommend. This Recommendation Dashboard provides more information than ever before about the current status of OIG recommendations, which we plan to update on a weekly basis.

*The Open Recommendations Financial Value does not include amounts that were not publicly released due to concerns about information protected under the Freedom of Information Act.*

Fiscal Year Report Title Issue Date Report Number Financial Value Status Recommendationsort descending Management Response
2023 Mail Delivery, Customer Service, and Property Condition Reviews - Select Units, Milwaukee, WI Region 10/17/2022 22-147-R23 $0 Open R - 4-- Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act. Agree
2023 Efficiency of Operations at the Atlanta, GA Processing and Distribution Center 11/01/2022 22-179-R23 $0 Open R - 4-- Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act. Agree
2022 Postal Service Knowledge Continuity 05/27/2022 21-255-R22 $0 Open R - 4-- Update Management Instruction, EL-384-2014-1, Corporate Succession Planning, to reflect current agency systems and standards, and establish a schedule to review on a regular basis. Agree
2023 Capping Report - Efficiency of Selected Processes - Select Units, Virginia District 10/28/2022 22-141-R23 $0 Open R - 4-- We recommend the Manager, Virginia District, reiterate to Montrose Heights Station management and personnel the policy prohibiting the sharing of Retail Systems Software passwords and direct unit management to require unit personnel to change compromised passwords. Agree
2022 Mail Delivery, Customer Service, and Property Conditions Review – Select Units, St. Louis, MO Region 08/31/2022 22-115-R22 $0 Open R - 5-- Address all building safety, security, and maintenance issues identified at the Saint Peters Main Post Office and the Maryville Gardens, Chouteau, and Marian Oldham Stations. Agree
2022 Capping Report - Mail Delivery, Customer Service, and Property Conditions Review – Select Units Portland, OR Region 03/22/2022 22-001-R22 $0 Open R - 5-- Address all remaining building maintenance and safety issues identified at the Beaverton Main Post Office and the Parkrose and Piedmont Stations. Agree
2022 U.S. Postal Inspection Service's Prosegur Contract 08/04/2022 21-265-R22 $0 Open R - 5-- Coordinate with the Vice President, Supply Management, to develop a mechanism, such as a Quality Assurance Plan, with performance indicators to measure the quality of Prosegur’s performance for NLECC and security guard services. Agree
2022 Improving Service Performance and Mail Processing Efficiencies at Historically Low Performing Facilities 08/08/2022 21-243-R22 $0 Open R - 5-- Create a formalized program to track and provide standardized training for any employee at the 10 facilities who assumes a role as an acting manager or supervisor and consider implementing the program nationwide. Disagree
2022 Alaska Mail Services 09/28/2022 22-090-R22 $346,649 Open R - 5-- Establish a review and approval process for air carrier payments and provide oversight to ensure air carrier payments are timely and accurate. Additionally, initiate recovery of the overpayments paid to air carriers. Agree
2021 Accident Reporting 08/27/2021 21-015-R21 $0 Open R - 5-- Implement an automated reconciliation process between data from Department of Labor’s Employee Compensation Operations and Management Portal and the Postal Service’s Employee Health and Safety (EHS) system, to ensure all personal injury industrial accidents are properly recorded in EHS. Agree

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This Recommendation Dashboard provides information on recommendations that the Postal Service can address without external party action. To view closed recommendations, click here. Also, click here to see recommendations that may require additional action by external parties.

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