The OIG makes recommendations to the United States Postal Service to correct deficiencies and encourage improvements in the safety, economy, efficiency, and management of the Department’s programs and operation.

Our report findings and conclusions explain the basis for the specific corrective actions we recommend. This Recommendation Dashboard provides more information than ever before about the current status of OIG recommendations, which we plan to update on a weekly basis.

*The Open Recommendations Financial Value does not include amounts that were not publicly released due to concerns about information protected under the Freedom of Information Act.*

Fiscal Year Report Title Issue Date Report Number Financial Value Statussort descending Recommendation Management Response
2021 1-800-ASK-USPS:The Postal Service's Interactive Voice Response System 09/21/2021 RISC-WP-21-010 $0 Open R1 – Enhance current Interactive Voice Response system performance metrics by including metrics for the rate of complete, contained calls and the rate of incomplete, abandoned calls. Agree
2022 Efficiency of Operations at the Baltimore, MD, Processing and Distribution Center 12/16/2021 21-237-R22 $0 Open R - 3-- Prioritize and track the replacement of the tray management system at the Baltimore Processing and Distribution Center to ensure it is replaced according to the current schedule. Agree
2022 Replacement of Privately Owned Delivery Vehicles 01/18/2022 20-255-R22 $0 Open R - 2-- Analyze and include the potential financial impact associated with rural route conversions that would not result in cost savings for consideration in future Decision Analysis Reports for vehicle acquisition. Agree
2022 Next Generation Delivery Vehicles - Contract Clauses 01/12/2022 21-215-R22 $0 Open R - 1-- Include self-reporting of fraud protection in the Next Generation Delivery Vehicle contract through a mutual agreement contract modification. Agree
2022 Next Generation Delivery Vehicles - Contract Clauses 01/12/2022 21-215-R22 $0 Open R - 2-- Provide and validate that posters advertising the U.S. Postal Service Office of Inspector General Hotline are displayed at the Next Generation Delivery Vehicle supplier facilities through a mutual agreement contract modification. Agree
2022 Next Generation Delivery Vehicles - Contract Clauses 01/12/2022 21-215-R22 $0 Open R - 3-- Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act. Agree
2022 Unscheduled Leave – Absence Without Leave (AWOL) Status 01/07/2022 21-140-R22 $0 Open R - 2-- Review disciplinary guidance and templates related to absence without leave employees on each district’s website to ensure consistency and, as appropriate, update and communicate guidance. Agree
2022 Unscheduled Leave – Absence Without Leave (AWOL) Status 01/07/2022 21-140-R22 $0 Open R - 3-- Provide regularly updated Enterprise Resource Management System and discipline training for managers and supervisors to facilitate management of absence without leave employees. Agree
2022 Efficiency of Operations at the Portland, OR, Processing and Distribution Center 02/22/2022 22-028-R22 $0 Open R - 1-- Coordinate with Headquarters Logistics and Human Resources to identify and implement additional strategies to increase the number of postal vehicle service drivers at the Portland, OR Processing and Distribution Center. Agree
2022 City Delivery Operations - Nationwide Route Management 02/17/2022 21-127-R22 $0 Open R - 1-- Develop a detailed action plan, including measurable targets, to resume conducting annual street observations to determine whether a minor route adjustment or a mail count and route inspection review is needed. Agree

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This Recommendation Dashboard provides information on recommendations that the Postal Service can address without external party action. To view closed recommendations, click here. Also, click here to see recommendations that may require additional action by external parties.

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