The OIG makes recommendations to the United States Postal Service to correct deficiencies and encourage improvements in the safety, economy, efficiency, and management of the Department’s programs and operation.

Our report findings and conclusions explain the basis for the specific corrective actions we recommend. This Recommendation Dashboard provides more information than ever before about the current status of OIG recommendations, which we plan to update on a weekly basis.

*The Open Recommendations Financial Value does not include amounts that were not publicly released due to concerns about information protected under the Freedom of Information Act.*

Fiscal Year Report Title Issue Date Report Number Financial Value Status Recommendationsort descending Management Response
2022 Mail Delivery, Customer Service, and Property Condition Reviews - Select Units, Indianapolis, IN 06/22/2022 22-091-R22 $0 Open R - 1-- Develop a plan to ensure that all committed mail at the Linwood Station is delivered daily, all delayed mail volume is entered into the proper system, and management systematically reviews data and enforces reporting compliance at the Linwood Station. Agree
2022 Mail Delivery, Customer Service, and Property Conditions Review – Select Units, St. Louis, MO Region 08/31/2022 22-115-R22 $0 Open R - 1-- Develop a plan to ensure that all committed mail at the Maryville Gardens Station is delivered daily, all delayed mail volume is entered into the proper system, and management systematically reviews the data and enforces reporting compliance. Agree
2022 Transfer of Mail Processing Operations from Selected Facilities 05/04/2022 21-240-R22 $0 Open R - 1-- Develop a policy that defines and provides guidance for executing operational mail moves, which includes the requirement to perform formal analysis of potential impact and identifying risks and opportunities. Agree
2022 Aboveground Storage Tanks 09/15/2022 22-078-R22 $0 Open R - 1-- Develop and implement aboveground storage tank oversight procedures, to include roles and responsibilities, to ensure monthly inspections are performed as required. Agree
2021 Fiscal Year 2020 Board of Governors' Expenditures 09/22/2021 21-064-R21 $0 Open R - 1-- Develop and provide training and formal communication to all purchasing teams on policies and procedures, including required file documentation, for sensitive requests. Agree
2022 Issues Identified with Internet Change of Address 04/12/2022 22-058-R22 $21,828,827 Open R - 1-- Develop controls to verify that online change of address requests are authorized by the resident of the address. Agree
2022 Retail Systems Continuity of Operations 05/05/2022 21-063-R22 $0 Open R - 1-- Develop procedures to ensure the Retail Systems Continuity of Operations Plan is reviewed, updated, and distributed annually. Agree
2022 U.S. Postal Inspection Service’s Oversight of Facility Security and Access Control 09/19/2022 22-037-R22 $0 Open R - 1-- Establish a facility security level determination process based on the factors and criteria in the Risk Management Process Standard. Agree
2022 Improving Service Performance and Mail Processing Efficiencies at Historically Low Performing Facilities 08/08/2022 21-243-R22 $82,429,376 Open R - 1-- Evaluate efficiency at the 10 facilities to identify inefficiencies in the mail flow (e.g., facility layout/location, space constraints, customer and service impacts, and equipment relocation costs) and, based on the results, consider properly aligning the impacted facilities to efficiently meet the challenges they face based on changes in market demand. Agree
2022 Efficiency of Operations at the San Diego, CA, Processing and Distribution Center 04/08/2022 22-061-R22 $0 Open R - 1-- Implement a plan to train employees and enforce truck load scan compliance at the Margaret L. Sellers, San Diego, CA Processing and Distribution Center to meet or surpass the scanning goal. Agree

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This Recommendation Dashboard provides information on recommendations that the Postal Service can address without external party action. To view closed recommendations, click here. Also, click here to see recommendations that may require additional action by external parties.

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