The OIG makes recommendations to the United States Postal Service to correct deficiencies and encourage improvements in the safety, economy, efficiency, and management of the Department’s programs and operation.

Our report findings and conclusions explain the basis for the specific corrective actions we recommend. This Recommendation Dashboard provides more information than ever before about the current status of OIG recommendations, which we plan to update on a weekly basis.

*The Open Recommendations Financial Value does not include amounts that were not publicly released due to concerns about information protected under the Freedom of Information Act.*

Fiscal Year Report Title Issue Date Report Number Financial Valuesort descending Status Recommendation Management Response
2021 Passport Application Acceptance Operations 08/09/2021 21-056-R21 $0 Open R - 1-- Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act. Agree
2021 U.S. Postal Service's Protection Against External Cyberattacks 08/31/2021 20-277-R21 $0 Open R - 1-- Implement a consistent process to approve and update the access management system for all employees excluded from mandatory security awareness training and update information security policy to reflect the process. Agree
2022 Workplace Environment Tracking System (WETS) User Access 05/10/2022 22-099-R22 $0 Open R - 2-- Ensure all cases of workplace harassment that occurred during the system failure are recorded in the Workplace Environment Tracking System. Agree
2021 Fiscal Year 2020 Board of Governors' Expenditures 09/22/2021 21-064-R21 $0 Open R - 1-- Develop and provide training and formal communication to all purchasing teams on policies and procedures, including required file documentation, for sensitive requests. Agree
2022 Property Condition Review - Capping Report 06/02/2022 22-019-R22 $0 Open R - 1-- Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act. Agree
2022 Postal Service Knowledge Continuity 05/27/2022 21-255-R22 $0 Open R - 1-- Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act. Disagree
2022 U.S. Postal Inspection Service Case Management of Arrests 10/27/2021 21-099-R22 $0 Open R - 1-- Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act. Agree
2022 Efficiency of Operations at the St. Louis, MO, Processing and Distribution Center 07/13/2022 22-112-R22 $0 Open R - 5-- Develop a plan that is consistent with Postal Service policy to fill the remaining Supervisor of Distribution Operations vacancies at the St. Louis Processing and Distribution Center. Agree
2022 U.S. Postal Service's Implementation of Enterprise Risk Management 05/19/2022 21-235-R22 $0 Open R - 1-- Review and update the ERM Operating Charter to reflect the current needs of the organization and implement the revised charter. Agree
2021 1-800-ASK-USPS:The Postal Service's Interactive Voice Response System 09/21/2021 RISC-WP-21-010 $0 Open R1 – Enhance current Interactive Voice Response system performance metrics by including metrics for the rate of complete, contained calls and the rate of incomplete, abandoned calls. Agree

Pages

This Recommendation Dashboard provides information on recommendations that the Postal Service can address without external party action. To view closed recommendations, click here. Also, click here to see recommendations that may require additional action by external parties.

Audit Directorates