The OIG makes recommendations to the United States Postal Service to correct deficiencies and encourage improvements in the safety, economy, efficiency, and management of the Department’s programs and operation.

Our report findings and conclusions explain the basis for the specific corrective actions we recommend. This Recommendation Dashboard provides more information than ever before about the current status of OIG recommendations, which we plan to update on a weekly basis.

*The Open Recommendations Financial Value does not include amounts that were not publicly released due to concerns about information protected under the Freedom of Information Act.*

Fiscal Yearsort descending Report Title Issue Date Report Number Financial Value Status Recommendation Management Response
2021 1-800-ASK-USPS:The Postal Service's Interactive Voice Response System 09/21/2021 RISC-WP-21-010 $0 Open R1 – Enhance current Interactive Voice Response system performance metrics by including metrics for the rate of complete, contained calls and the rate of incomplete, abandoned calls. Agree
2022 U.S. Postal Inspection Service's Prosegur Contract 08/04/2022 21-265-R22 $0 Open R - 4-- Coordinate with the Deputy Chief Inspector, Headquarters, to develop a mechanism to collect and retain documentation associated with security guards’ required training and applicable state licenses. Agree
2022 Supplier Qualification 05/27/2022 21-264-R22 $0 Open R - 2-- Update Supplying Principles & Practices to require contracting officers to identify key personnel by name and labor category and document qualification approval in the contract file at contract award and when issuing modifications of key personnel substitutions. Agree
2022 Wireless Assessment 08/18/2022 21-221-R22 $0 Open R - 3-- Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act. Agree
2022 U.S. Postal Service’s Recognition and Awards Program 05/20/2022 21-263-R22 $483,133 Open R - 2-- Develop a process to identify and follow up on improper awards to ensure that controls are working as designed and employees cannot circumvent controls. Disagree
2022 Alaska Mail Services 09/28/2022 22-090-R22 $0 Open R - 7-- Coordinate with the Postal Service Headquarters Finance group to establish separate general ledger accounts for bypass mail program costs. Disagree
2022 U.S. Postal Service’s Recognition and Awards Program 05/20/2022 21-263-R22 $24,962,295 Open R - 1-- Improve controls over the awards process to ensure that employees do not have the ability to both submit and approve the same award or submit awards for each other. Disagree
2022 Review of National Change of Address and Moversguide Applications 09/22/2022 21-146-R22 $0 Open R - 4-- Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act. Agree
2022 Mail Delivery, Customer Service, and Property Condition Reviews - Select Units, Indianapolis, IN 06/22/2022 22-091-R22 $0 Open R - 2-- Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act. Agree
2022 Alaska Mail Services 09/28/2022 22-090-R22 $0 Open R - 4-- Backfill the network specialist position so that air carrier performance is monitored and reviewed timely and corrective action is initiated when necessary. Agree

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This Recommendation Dashboard provides information on recommendations that the Postal Service can address without external party action. To view closed recommendations, click here. Also, click here to see recommendations that may require additional action by external parties.

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