on Feb 18th, 2015 in | 14 comments

What is most important to you when you visit a Post Office?

The Premier Post Office Program began in the spring of 2013 as part of an effort to make it easier for customers to use postal products and services and to improve customers’ experience in retail facilities. The program includes 3,100 post offices located across the country in highly populated areas. Selected facilities represent about 10 percent of the total number of post offices and generate 44 percent of all walk-in and self-service kiosk revenue.

Our audit aims to identify characteristics of high-performing post offices that can serve as models for other facilities.

What is most important to you when you visit a Post Office?

on Feb 12th, 2015 in | 3 comments

What can the Postal Service do to ensure successful partnerships with mail service providers?

on Feb 11th, 2015 in | 6 comments

A mail cover is an investigative tool used to record data appearing on the outside of a mailpiece. Law enforcement agencies use this information to protect national security; locate fugitives; obtain evidence; or help identify property, proceeds, or assets forfeitable under criminal law.

Code of Federal Regulations, Title 39 – Postal Service, section § 233.3 is the law that gives the Postal Service the authority to grant a mail cover. The regulation directs the chief postal inspector to maintain rigid control and supervision with respect to the use of mail covers. Only Postal Service personnel are authorized to record information relevant to mail covers and this information is disclosed at the direction of the Postal Inspection Service.

on Feb 5th, 2015 in | 1 comment

Have you used the new Retail Systems Software (RSS)?

The Postal Service is in the early stages of deploying RSS as a way to improve customer service and stay competitive. When fully deployed, RSS will eliminate the need to maintain multiple point-of-sale software applications that are not integrated, including: Point-of-Service ONE, Automated Postal Center/Self-Service Kiosks, Contract Access Retail System, Integrated Retail Terminal, and electronic Money Order Voucher Entry System. RSS technology and system integration will allow the Postal Service to quickly adapt to customer needs and emerging technology.