• Project Title:
  • Mail Excluded from Service Performance Measurement
  • Start Date:
  • Monday, April 8, 2019
  • Estimated Report Release Date:
  • September 2019

Can USPS Increase the Amount of Mail Included in Service Performance Measurement?

The Postal Service has service standards (timeliness goals) for delivering mail after receiving it from a customer. The service standard is determined by the class of mail and by where it's coming from and where it's going. The Postal Service measures its mail service performance against these standards.