• Project Title:
  • National Operational Assessment in Customer Service and Delivery Operations
  • Start Date:
  • Monday, October 22, 2018
  • Estimated Report Release Date:
  • July 2019

Are Postal Service Operations Ready for Future Mail Volumes?

Postal Service management attempts to improve delivery performance and customer satisfaction with investments in innovations to keep pace in a rapidly evolving business environment — all while facing significant financial burdens due to a highly competitive marketplace and the constraints of the current business model.