• Project Title:
  • Inbound International Letter Post Performance and Strategies
  • Start Date:
  • Wednesday, January 3, 2018
  • Estimated Report Release Date:
  • June 2018

The Universal Postal Union (UPU) created the Quality of Service Fund in 1999 to support quality of service improvement initiatives in developing countries. The Fund’s mission is to improve inbound letter post mail service quality, and strengthen the worldwide postal network. 

The UPU determines service performance goals for countries to meet, and participating countries pay penalties for not meeting goals.

Since 2005, the Postal Service has met the UPU service performance target once. Every year that the performance target is missed, the Postal Service loses revenue because of penalties. 

  • Why is the Postal Service unable to meet UPU’s service performance targets for inbound international letter post mail?
  • What can the Postal Service do to improve service performance for international inbound letter post mail?

Comments (34)

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  • anon

    I am a Rural letter carrier in Tempe Az. and someone is changing my payroll inputs to make trouble for me.I have an FMLA condition and so they use payroll to harass me.I have been told by one supervisor that someone had changed what he put in and this p.p. i had a supervisor go in and make a change for a mistake i made when i called in for FMLA.To make the change she had to generate a leave slip witch i signed and i seen the change on her computer.But when i looked at e-payroll today it was not paid.

    Feb 06, 2018
  • anon

    I have retained a PO Box at zip 89180 here in Las Vegas for some 16 years now and visit the PO Box six days a week. Posted on the walls just above those boxes are signs the read "Mail will be in boxes by 10 AM daily". That used to the case for the most part until several years ago. Now I am lucky to find mail in my box by noon on most days and not until late in the day for certain tracked mail or small packages. Yet the same "mail-in by 10 AM" signs are still on the lobby walls and have not been removed, despite complaints. Over these last few years I have complained to station supervisors numerous times about the deteriorating PO Box situation at this unit. The response I routinely get is that "we are having a hard time retaining PO Box clerks." In fact, yesterday I was told by a supervisor that the subject station has not had a PO Box clerk for some nine months now. So, why do I continue to be charged hundreds of dollars per years for PO Box rental services that USPS is unable to deliver as advertised at this station. Is this not false advertising, especially considering the station manager must be aware that he or she has been missing a PO Box clerk for that many months? And, if the station manager is not aware of the situation, then one has to question the competency of that manager. Perhaps that something that might have to be addressed by another USPS accountability department.

    Feb 05, 2018
  • anon

    Thanks for your message. Unfortunately, this issue falls outside of the jurisdiction of our office. As the Office of Inspector General (OIG), our role is to investigate waste, theft, fraud, and abuse within the Postal Service through our audits and investigations. Please contact the Postal Service Consumer Affairs Office (www.usps.com/help/welcome.htm or 1-800-222-1811) and they will be able to assist you.

    Feb 07, 2018
  • anon

    I have retained a PO Box at zip 89180 here in Las Vegas for some 16 years now and visit the PO Box six days a week. Posted on the walls just above those boxes are signs the read "Mail will be in boxes by 10 AM daily". That used to the case for the most part until several years ago. Now I am lucky to find mail in my box by noon on most days and not until late in the day for certain tracked mail or small packages. Yet the same "mail-in by 10 AM" signs are still on the lobby walls and have not been removed, despite complaints. Over these last few years I have complained to station supervisors numerous times about the deteriorating PO Box situation at this unit. The response I routinely get is that "we are having a hard time retaining PO Box clerks." In fact, yesterday I was told by a supervisor that the subject station has not had a PO Box clerk for some nine months now. So, why do I continue to be charged hundreds of dollars per years for PO Box rental services that USPS is unable to deliver as advertised at this station. Is this not false advertising, especially considering the station manager must be aware that he or she has been missing a PO Box clerk for that many months? And, if the station manager is not aware of the situation, then one has to question the competency of that manager. Perhaps that something that might have to be addressed by another USPS accountability department.

    Feb 05, 2018
  • anon

    Thanks for your message. Unfortunately, this issue falls outside of the jurisdiction of our office. As the Office of Inspector General (OIG), our role is to investigate waste, theft, fraud, and abuse within the Postal Service through our audits and investigations. Please contact the Postal Service Consumer Affairs Office (www.usps.com/help/welcome.htm or 1-800-222-1811) and they will be able to assist you.

    Feb 07, 2018
  • anon

    The contracting out of the mail to FedEx is slowing down the mail flow. How can you add so much extra handling of the mail and expect to see the same service quality?

    Jan 31, 2018
  • anon

    Thanks for your message. Unfortunately, this issue falls outside of the scope of our audit. Our review is directed towards the service performance of inbound international letter post mail.

    Feb 07, 2018
  • anon

    The Post Office can no longer do it's core service. There is no sanctity of the us mail. The OIG has no honor. Nothing has been done to resolve multiple mail problems 98576. Post Office playing a serious game of risk.

    Jan 27, 2018
  • anon

    Thanks for your message. Unfortunately, this issue falls outside of the jurisdiction of our office. As the Office of Inspector General (OIG), our role is to investigate waste, theft, fraud, and abuse within the Postal Service through our audits and investigations. Please contact the Postal Service Consumer Affairs Office (www.usps.com/help/welcome.htm or 1-800-222-1811) and they will be able to assist you.

    Feb 07, 2018
  • anon

    I don't feel it approperate for a post master to be rude and raise her voice because you come to them with an ongoing problem on their part.

    Jan 26, 2018
  • anon

    Thanks for your message. Unfortunately, this issue falls outside of the jurisdiction of our office. As the Office of Inspector General (OIG), our role is to investigate waste, theft, fraud, and abuse within the Postal Service through our audits and investigations. Please contact the Postal Service Consumer Affairs Office (www.usps.com/help/welcome.htm or 1-800-222-1811) and they will be able to assist you.

    Feb 07, 2018
  • anon

    Is a scheme USA postal service is not acceptable. The recording and the Sistem need responsible review ,my male is delivery late and many times wrong I trying to call and tell me 50 minutes waiting now is $.50 for stamp, where the money go.Please contact Downey Post Office at Impirial Hwy their service is ANASEPTABLE !!

    Jan 25, 2018
  • anon

    Thanks for your message. Unfortunately, this issue falls outside of the jurisdiction of our office. As the Office of Inspector General (OIG), our role is to investigate waste, theft, fraud, and abuse within the Postal Service through our audits and investigations. Please contact the Postal Service Consumer Affairs Office (www.usps.com/help/welcome.htm or 1-800-222-1811) and they will be able to assist you.

    Feb 07, 2018
  • anon

    Thanks for your message. Unfortunately, this issue falls outside of the jurisdiction of our office. As the Office of Inspector General (OIG), our role is to investigate waste, theft, fraud, and abuse within the Postal Service through our audits and investigations. Please contact the Postal Service Consumer Affairs Office (www.usps.com/help/welcome.htm or 1-800-222-1811) and they will be able to assist you.

    Feb 07, 2018
  • anon

    100 plus Residents can't get mail delivered at couret farms. The moss post office blames the development/ homeowners association- southern lifestyle development. The development Blames the post office. Residents at this time can't get their mail. Packages mailed to us were sent back to sender with no warning, See attached note the post office posted. No warning! This is a huge inconvenience and seems not this wasn't handled in a normal or professional manner. Please see above attachment with notice put on boxes Friday. Please get back with me.

    Jan 20, 2018
  • anon

    Thanks for your message. Unfortunately, this issue falls outside of the jurisdiction of our office. As the Office of Inspector General (OIG), our role is to investigate waste, theft, fraud, and abuse within the Postal Service through our audits and investigations. Please contact the Postal Service Consumer Affairs Office (www.usps.com/help/welcome.htm or 1-800-222-1811) and they will be able to assist you.

    Jan 23, 2018
  • anon

    Consumer Affairs Office does nothing to resolve the problems. Need OIG on Consumer Affairs. You'll just push it off tho -

    Jan 27, 2018
  • anon

    Thanks for your message. Unfortunately, this issue falls outside of the jurisdiction of our office. As the Office of Inspector General (OIG), our role is to investigate waste, theft, fraud, and abuse within the Postal Service through our audits and investigations. Please contact the Postal Service Consumer Affairs Office (www.usps.com/help/welcome.htm or 1-800-222-1811) and they will be able to assist you.

    Jan 23, 2018
  • anon

    the USPS website and the "services" it offers-especially the ability to contact a live USPS agent, whether thru email, chat or by telephone-is a joke, but no laughing matter. There simply is no way to contact a live agent via the means offered on the website, which is unfortunate, since it often requires thinking human beings to correct or address issues which cannot be resolved by robotic recordings. It appears as if USPS is doing it's utmost to avoid having direct human contact with customers who encounter problems, need assistance or have questions answered. I suggest USPS seriously consider terminating ALL employees-including the Postmaster General-to see how successfully USPS operate all of it's services using only automatons, robots and recorded messages. It is therefor ironically ludicrous that USPS asks users of this form of contact to prove they, themselves are not robots.

    Jan 20, 2018
  • anon

    comment on not meeting the goal perfom right after 2005..reason for this is manipulation by U.S and INTERNATIONAL MEMBERS with the interets of controlling in and out mail with all kind of ways plus the related connection with embassy by manipulation of labor and immigrating members. sorry to say we cannot allowed documents alone its has to be a ligetimate existance of authority and entitlment to allowed and privacy of persons mail businesses inside and outside property. i have many times encounters fraud and complaint about but nothing happened. so who ever is responsible should be rule out as temporary restained for having to neglet that lresponsibility. post office should not have any authority as far as claim property unless this is necessary with a good intention. i speak for my experienece and not so much what it should be. thank you

    Jan 20, 2018
  • anon

    How about accountability? As far as I can tell there is none within the USPS. Try calling your own 1800askusps number. Get a person and track a problem. See how frustrating it is. I have a 35lb missing package since october, and everytime I call in and wait an hour on hold, I am told it is still in transit. That is tragically absurd don't you think? Now try to find a person who can help you with my kind of problem. I fill out "Help" tickets that get zero response. I have to call in again to check on it only to find my help ticket was closed by someone here at my post office with the comment of "When the package arrives at our facility, we will deliver it." Closed case done and done right? Not my problem actually is a good answer in the 21st century? No one called me, no one emailed me, just close the ticket over and over. I actually call the post office near me, and it rings until it times out, then after multiple attempts someone picks up and says they can't do anything for me, I need to call 800askusps again. Endless loop of not my problem. I challenge anyone from the USPS to email me. Anyone to call me, find my help ticket and actually help me. My package was too big and valuable to be lost. WHERE IS IT? Who is holding people accountable for customer service? Who can look for lost packages? No one at USPS googles Warrendale PA and looks at the long list of "Den of thieves" ratings? Where there is smoke there is fire. And everyone in the USPS runs the other way.

    Jan 18, 2018
  • anon

    Thanks for your message. Unfortunately, this issue falls outside of the jurisdiction of our office. As the Office of Inspector General (OIG), our role is to investigate waste, theft, fraud, and abuse within the Postal Service through our audits and investigations. Please contact the Postal Service Consumer Affairs Office (www.usps.com/help/welcome.htm or 1-800-222-1811) and they will be able to assist you.

    Jan 23, 2018
  • anon

    Maybe because they lose money on every package tendered? Isn't the point to make money on every package? Why should they perform at a high service level when they are forced to accept and process mail at a loss?

    Jan 16, 2018
  • anon

    This makes no sense logically. The person doing the work at the post office makes the same money regardless. Or are you saying the employees get paid piece work for package delivery, aren't being paid enough, and that's why service is at an unacceptable level?

    Jan 27, 2018
  • anon

    The audit team appreciates your comments and taking time to respond to our posting. However, the specificity of this review will be on service performance achievements and operational efficiencies. Thank you for your input.

    Jan 23, 2018
  • anon

    #AUDITASKS how can our HOA (and contiguous HOAs) petition @USPS to change the status of our postal routes from rural to city? Over the past ten years, our population has grown very significantly and become much denser. My zip code is 80924.

    Jan 14, 2018
  • anon

    Thanks for your message. Unfortunately, this issue falls outside of the jurisdiction of our office. As the Office of Inspector General (OIG), our role is to investigate waste, theft, fraud, and abuse within the Postal Service through our audits and investigations. Please contact the Postal Service Consumer Affairs Office (www.usps.com/help/welcome.htm or 1-800-222-1811) and they will be able to assist you.

    Jan 23, 2018
  • anon

    The USPS (as are most UPU members) is still using a 2Oth century legacy international mail processing and distribution network. A better model, based interestingly enough on a hybrid design combining elements of the USPS / FedEx integrated domestic US network, and elements of FedEx’s global international network can provide a time definite service network including customs clearance, full visibility at the container level, and tying into the USPS domestic service network with IMb container, tray, bundle, and individual mailpiece for performance measurement. It will also benefit the IAC operation in terms of accurate financial reporting, accounting and terminal dues settlements.

    Jan 13, 2018
  • anon

    The audit team will give thoughtful consideration to the comments and information that you have provided about hybird designs and best practices as we move forward in our review of international Letter Post mail performance. Please feel free to forward additional comments for consideration as we progress.

    Jan 23, 2018
  • anon

    I went to your branch ; they told to me to contact the USA ;but technically is almost not reasonable ; because i have to deal with 52 states ; even it was no way to convince them in the branch ...thank you

    Jan 12, 2018
  • anon

    Thanks for your message. Unfortunately, this issue falls outside of the jurisdiction of our office. As the Office of Inspector General (OIG), our role is to investigate waste, theft, fraud, and abuse within the Postal Service through our audits and investigations. Please contact the Postal Service Consumer Affairs Office (www.usps.com/help/welcome.htm or 1-800-222-1811) and they will be able to assist you.

    Jan 23, 2018
  • anon

    In my observation, the San Francisco P&DC manually sorts incoming letter mail from some countries, such as China. Perhaps this mail arrives unfaced or mixed with other sizes and shapes of mail. The New York P&DC, however, rarely manually sorts incoming letter mail. Instead, New York uses operation code 066 on the AFCS 200 to video-face unfaced incoming foreign letter mail, and then New York sorts this mail on the MLOCR (operation code 481). Perhaps San Francisco should be using the same process to improve the efficiency of handling inbound foreign letter mail.

    Jan 12, 2018
  • anon

    The audit team will consider the information provided when analyzing the data and processing procedures used during our review of the Service Centers. Please feel free to provide additional comments as we move forward in our examination of operational effeciencies.

    Jan 23, 2018
  • anon

    Efficiencies improve when USPS aren't bold faced liars to law enforcement, abusing postal programs, to further personal goals. Efficiencies also improve when audit agencies do their jobs. Nothing of that sort happens with the immunity the USPS enjoys. Any questions?

    Jan 27, 2018

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