• Project Title:
  • Customer Retail Experience
  • Start Date:
  • Monday, November 6, 2017
  • Estimated Report Release Date:
  • May 2018

How Important is the Customer Experience?

With it vast network of post offices, the Postal Service has the largest retail network in the country, spanning over 31,000 locations. The experience at retail locations can significantly affect a customer’s view of the Postal Service and likelihood to use it again in the future.

 
  • Project Title:
  • Extended Capacity Left-Hand Drive Delivery Vehicles
  • Start Date:
  • Wednesday, October 18, 2017
  • Estimated Report Release Date:
  • April 2018

What is Your Experience with the Extended Capacity Left-Hand Drive Delivery Vehicles?

The Postal Service primarily uses the Extended Capacity Left-Hand Drive (LHD) minivan on routes that do not require curbside delivery. The minivans are also used to perform delivery and collection roles not suited for larger vehicles. In addition, the replacement Extended Capacity LHD Delivery vehicles would have extra cargo capacity to meet the need of recent package volume growth.

 
  • Project Title:
  • Highway Contract Route Fuel Price Index Program - Capping
  • Start Date:
  • Wednesday, November 1, 2017
  • Estimated Report Release Date:
  • April 2018

How Effective is the Postal Service’s Fuel Price Index Program?

The U.S. Postal Service uses supplier-operated highway contract routes (HCR) to transport mail and equipment between plants, post offices, or other designated points. In fiscal year (FY) 2016, the Postal Service spent about $524 million on fuel for HCR supplier contracts.

 
  • Project Title:
  • Expansion of Package Sorters Investment
  • Start Date:
  • Monday, October 16, 2017
  • Estimated Report Release Date:
  • April 2018

How Can the Postal Service Improve Package Sorters?

As ecommerce continues to grow at a rapid pace, the package delivery market has created great opportunities for the Postal Service to increase revenues. The Automated Package and Bundle Sorters (APBS) and Automated Package Processing Systems (APPS) automate the sorting process. However additional manual sorting is required prior to dispatch. 

 

Pages

Share this post


Recent Comments