- Project Title:
- Mail Collection Box - Management of Service Status
- Start Date:
- Monday, April 3, 2017
- Estimated Report Release Date:
- September 2017
The OIG is planning to assess the Postal Service’s processes for managing out-of-service mail collection boxes in the Great Lakes, Northeast, Pacific, Southern, and Western Areas.
When a collection box is temporarily unable to be collected from, the box can be placed into a Out of Service status until collection services are restored, and it can put back as an Active status again. The temporary Out of Service status is appropriate if collection boxes are damaged and awaiting repair, removed for a parade, or cannot be collected due to unusual circumstances.
Typically, collection boxes should not be placed in an Out of Service status for longer than a week. A collection box placed Out of Service may also indicate the box is being relocated or permanently removed; however, these boxes require public notice to be placed on the box 30 days prior to its relocation or removal.
- Do you know of Postal Service collection boxes disappearing without public notification?
- When collection boxes are removed or relocated from their location, is the public adequately notified of the change?
- Does the public know the location and collection schedules for other collection points nearby?