• Project Title:
  • Military and Diplomatic Mail Service
  • Start Date:
  • Monday, November 5, 2018
  • Estimated Report Release Date:
  • June 2019

The Postal Service partners with the Department of Defense and the Department of State to deliver mail to U.S. military and diplomatic personnel and their families either in the continental U.S. or outside.

The Postal Service’s ability to help facilitate high-quality mail service is crucial for supporting military and diplomatic operations and upholding the Postal Service’s brand and image. If you have experiences with military and/or diplomatic mail service, we would love to hear from you.

  • Overall, were your experiences positive or negative when using the Postal Service for military and/or diplomatic mail service?
  • In instances where you had negative experiences:

           - What types of mailings did they involve – e.g., domestic, international inbound (coming into the U.S), or international outbound (going out of the U.S.)?  
           - What issues caused the negative experiences – e.g., delayed mail, missing mail, or damaged mail, below expected customer service, or something else?

  • What things, if any, could the Postal Service do to enhance its military and/or diplomatic mail service?

Comments (170)

We welcome your comments related to the topic on this page. Complaints about the Postal Service, including lost, stolen or mishandled mail, that are unrelated to the content on this page, will not be posted. Please visit the Contact Us page for information on where to file formal complaints with our agency or the Postal Service.

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  • anon

    The audit team just wanted to thank everyone for posting to this page--the insights you all have provided will greatly benefit our audit work, and hopefully facilitate corresponding improvements to military and diplomatic mail service. We also wanted to apologize for the delayed response to some of the recent comments---we'll be catching up on the replies today. This blog is going to remain open for a few more weeks, so please feel free to continue to chime in. Thanks again.

    Feb 15, 2019
  • anon

    Most of the packages that were sent to me came in good condition.

    Feb 15, 2019
  • anon

    Thankful for the DPO system in general. However, the USPS Click-n-Ship site needs work. It took our family six months of work, multiple workarounds, and many calls to the help desk to get to where we could use the site to print and pay for shipping labels. It's a common complaint here at US Embassy Oslo. Thanks for your time.

    Feb 15, 2019
  • anon

    Jakarta’s DPO receives an excessive number of loose-load boxes, which should be bagged in the USPS processing facility. The high number of loose boxes cause problems with the Indonesian Customs officials. Please encourage the USPS processing center to ensure boxes being sent to DPOs that can fit in a bag are actually sent in bags, as opposed to loose, in order to reduce the high level of misrouted, damaged, and delayed mail

    Feb 15, 2019
  • anon

    I have been on active duty in the US Navy for 27 years so i can attest to the importance of regular and reliable mail service. The latest problems in jakarta have been way below the standard to which I have come to expect from the USPS and needs to be corrected ASAP. Interrupted Mail service has large and unquantifiable impacts on the entire overseas community and our quality of life. Jakarta’s DPO receives an excessive number of loose-load boxes, which should be bagged in the USPS processing facility. The high number of loose boxes cause problems with the Indonesian Customs officials. Please encourage the USPS processing center to ensure boxes being sent to DPOs that can fit in a bag are actually sent in bags, as opposed to loose, in order to reduce the high level of misrouted, damaged, and delayed mail.

    Feb 14, 2019
  • anon

    I am so thankful that I am able to utilize the services that are offered to military and FSOs abroad - it makes time in Indonesia much more pleasant - but there have been several times that boxes have finally arrived, weeks later than indicated online and they are crushed and a few were even missing items. I know that Amazon doesnt pack things in as tightly as they could -- but it is also a problem with the distribution of boxes at the sorting facility too. Jakarta’s DPO receives an excessive number of loose-load boxes, which should be bagged in the USPS processing facility. The high number of loose boxes cause problems with the Indonesian Customs officials. Please encourage the USPS processing center to ensure boxes being sent to DPOs that can fit in a bag are actually sent in bags, as opposed to loose, in order to reduce the high level of misrouted, damaged, and delayed mail. If we do this then it will be a better service for all involved.

    Feb 14, 2019
  • anon

    I would say the incidence of mis-routed items is less than 10%. Damage to the shipping box occurs more frequently, but I've only received damaged items on a handful of occasions over threeish years of DPO use (usually the seller will rectify the issue). Having been to non-DPO Embassies, I would suggest as a number one priority is to expand DPO to EVERY embassy as many still do not have DPO! DPO is a lifesaver and makes a huge quality of life upgrade to those of us far from home! While the service is not perfect, we really appreciate having access to the service as it stands, and we appreciate the hard work of everyone involved who makes it happen!

    Feb 14, 2019
  • anon

    I have worked in a embassy environment for over 15 years. and the DPO has on many occasions been nothing short of a lifesaver for myself and my family. The DPO here in Belgrade is superb and the staff are always willing to go the extra mile to assist. The DPO availability is most definitely a moral and welfare booster.

    Feb 14, 2019
  • anon

    While underway, packages tend to get to the ship very quickly. However, in port it can take, honestly, months for something to get to the ship. I'm not sure if its just a mail-pick up issue but it seems to be a postal issue.

    Feb 14, 2019
  • anon

    In Jakarta shipping times from the States are excellent - for example, Amazon boxes usually arrive in 2 weeks or less, which is impressive. Unfortunately, the condition with which they arrive is often terrible. Boxes are often smashed, imploded, or ripped open and resealed with tape somewhere along the line. I assumed this was happening in shipment, but from some of the comments here suggest that could be happening in customs. If there's a way to remedy this I would be highly supportive.

    Feb 13, 2019
  • anon

    The staff is doing a great job getting our items/mail to us expeditiously. On rare occasions, my boxes are smashed.

    Feb 13, 2019
  • anon

    Hello, My mom send me 4 packages, all flat rate boxes to my DPO. Three of the four boxes made it here in a timely fashion, but one of them was labeled "missent" and is now very late in arriving. All boxes should have been processed in the same way, so I do not understand why one of them would not make it here. Thank you.

    Feb 13, 2019
  • anon

    As others have stated, having DPO service is outstanding and very appreciated at Post! One of the most significant morale boosters overseas, it is a lifeline to family, friends, and our home country while serving overseas, regardless of location. However, we have experienced over the last 18 months a significant increase in the number of packages (i.e. boxes) that have been severely crushed during shipment, to the point that corners are busted open and items in the shipment missing. While Amazon is a common shipper with boxes suffering this fate on a regular basis (in part because of its use of large boxes without adequate packing material inside to prevent box crush), the extent of the damage and frequent receipt of smashed and open boxes is becoming a serious concern. Our DPO colleagues have been unable to date to determine where in the pipeline the damage is occurring, but we suspect somewhere between Chicago and Post's closest international airport. Your help investigating and resolving this smashed/crushed box issue would be greatly appreciated by all. Thank you!

    Feb 13, 2019
  • anon

    I am thrilled we have the DPO. However, Jakarta’s DPO receives an excessive number of loose-load boxes, which should be bagged in the USPS processing facility. The high number of loose boxes cause problems with the Indonesian Customs officials. Please encourage the USPS processing center to ensure boxes being sent to DPOs that can fit in a bag are actually sent in bags, as opposed to loose, in order to reduce the high level of misrouted, damaged, and delayed mail. I have had items bounce around various countries and back to the sorting facility 3-4 times before it actually makes it to me here. Packages are often found to be torn and opened and items missing. There is probably no way around this process, but putting items names and value on the customs forms does not help the situation.

    Feb 13, 2019
  • anon

    We are lucky to enjoy DPO services, in addition to the diplomatic pouch here at Embassy Jakarta. However, Jakarta’s DPO receives an excessive number of loose-load boxes, which should be bagged in the USPS processing facility. The high number of loose boxes cause problems with the Indonesian Customs officials. Please encourage the USPS processing center to ensure boxes being sent to DPOs that can fit in a bag are actually sent in bags, as opposed to loose, in order to reduce the high level of misrouted, damaged, and delayed mail.

    Feb 12, 2019
  • anon

    At Embassy Jakarta our DPO receives a lot of loose boxes which should be bagged in the USPS processing facility. This cause problems with the Indonesian Customs officials and results in many, many damaged boxes. Please encourage the USPS processing center to ensure boxes being sent to DPOs that can fit in a bag are actually sent in bags (not loose), so as to reduce the high level of misrouted, damaged, and delayed mail.

    Feb 12, 2019
  • anon

    When DPO mail runs smoothly it is great but when it doesn't it is a bottomless pit of "sorry, can't help you." I've been at post for 6 months and have had 4 packages misrouted. In every case the address was accurate and clear on the label. Packages routinely arrive badly damaged with items open or missing. The Click'n'Ship website is very buggy and trying to create the mandatory customs form is almost impossible. I've had several occasions where it was just impossible to send a package because I couldn't generate a customs form and the DPO office doesn't have paper copies. Every DPO office should have paper copies of required forms. Every DPO office should sell postage is postage is required. Every DPO office should have trained staff capable of responding to damaged package reports.

    Feb 12, 2019
  • anon

    I am completely serious about this statement. I would quit the foreign service if I didn't have DPO/MPS. Embassy Jakarta's only problem has been handling as of late, the boxes have been getting beaten up more and more lately. Beat up boxes used to be the sole province of Wal-Mart, but now it looks like every vendor's boxes are getting smashed up.

    Feb 12, 2019
  • anon

    Overall I'm just glad to get my mail here. That said, packages usually arrive quite damaged. Occasionally, torn open with items missing and then resealed. Once another persons package for a different DPO was repackaged inside my larger package. It isn't clear where the packages are being rough handled, but somewhere they are getting a beating.

    Feb 12, 2019
  • anon

    Having served overseas in the military and now (since 2004) in the State department, I was surprised to see the quality of service decline within the last several months. increasingly, packages I receive are damaged, delayed after being misrouted, or simply have taken longer than usual to arrive at Post. Such delays have resulted in prescription medicine refills arriving after the current supply for a chronic condition have been exhausted, gifts (excluding Christmas) frequently arriving over a week late, and bills arrived almost after the pay due date. The lack of stamps being available and unreliability of Clik-n-Ship to process my credit card has paid shipping packages problematic.

    Feb 12, 2019
  • anon

    Jakarta’s DPO receives an excessive number of loose-load boxes, which should be bagged in the USPS processing facility. The high number of loose boxes cause problems with the Indonesian Customs officials, causing multi-week-long delays in customs officials releasing mail to embassy personnel. Please encourage the USPS processing center to ensure boxes being sent to DPOs that can fit in a bag are actually sent in bags, as opposed to loose, in order to reduce the high level of misrouted, damaged, and delayed mail.

    Feb 12, 2019
  • anon

    Jakarta’s DPO receives an excessive number of loose-load boxes, which should be bagged in the USPS processing facility. The high number of loose boxes cause problems with the Indonesian Customs officials. Please encourage the USPS processing center to ensure boxes being sent to DPOs that can fit in a bag are actually sent in bags, as opposed to loose, in order to reduce the high level of misrouted, damaged, and delayed mail.

    Feb 12, 2019
  • anon

    First and foremost, I love the USPS. Great value, dedicated employees. From Connecticut to Florida to Hawaii. It amazes me how much product is processed and delivered so quickly. I have limited experience here at the embassy in Indonesia but I would like to add the following statement: Jakarta’s DPO receives an excessive number of loose-load boxes, which should be bagged in the USPS processing facility. The high number of loose boxes cause problems with the Indonesian Customs officials. Please encourage the USPS processing center to ensure boxes being sent to DPOs that can fit in a bag are actually sent in bags, as opposed to loose, in order to reduce the high level of misrouted, damaged, and delayed mail.

    Feb 12, 2019
  • anon

    DPO is better than Diplomatic Pouch but inferior to APO/FPO especially in allowable items shipped. Since inception of DPO's, more and more retailers are becoming less willing to ship to DPO's, I would suggest this is because of the increased amount of products pilfered during shipment and or the damage to vendor products during shipment requiring return. The issues of damage and pilferage in DPO's seems to be increasing over time. DPO's by far have a greater percentage of items that disappear, otherwise shown as shipped but never show up and packages that have been mishandled and damaged, arriving to customer like they were thrown out the side of a plane. Hands down, the best method of shipping I have had overseas in the Foreign Service was through the FPO and APO's. Compared to the diplomatic pouch the DPO is currently marginally better but is degrading in retailers willing to ship, service and reliability as measured over time.

    Feb 12, 2019
  • anon

    My experience is positive for the most part but there have been occasions where I have ordered items that are allowed in DPO mail and they have arrived in boxes that have been crushed and even opened, re-taped, and repackaged. This wasn't a case of poor packaging but of not handling a properly-packaged item with care. I am very grateful for, and heavily depend upon the DPO system. Being able to order things we need abroad online that are simply not available at Post is more than a convenience-- for children with special needs/challenges or dietary restrictions, it is almost a requirement to be able to be posted abroad in certain countries. However, multiple times the mail was sent to the wrong country first and I had to wait an additional month for delivery to the right country. This is inconvenient when holidays are approaching. Additionally, why does DPO have to cover stamps and pay for letters home when FPO/APO gets it for free?

    Feb 12, 2019
  • anon

    My son is currently in the United States Airforce as an active duty Airman serving in Guam. At the age of 18 right after basic training, he was sent to Guam for his first assignment and will be there for two years. He left for Guam on 12-23-2017. This year was his first year away from family at Christmas time. It was a hard year for everyone, but especially him. His grandparents, his dad and I and his brothers all put together a really nice care package for him and sent it to him on 11/27/2018 to ensure he would have some presents to open on Christmas. I put a tracking number on the package and alerted my son it was on it's way. His job for the airforce is Air Transporation. Between Thanksgiving and Christmas our son said he worked at least 60 hour weeks flying all over delivering care packages to small islands, etc... near Guam to those in need for the holidays. Some days he said he woud be in flight for up to 16 hours. It was also a very busy time, because those solders with families also wanted to get home to see their families, so the airstrip where he works was very busy. I was alerted that his package arrived in Guam on Dec 19th and I sent my son a text to let him know. He was working nights then and didn't get to the post office until Dec 22nd. By then the post office had already sent the package pack because my son hadn't checked his mail for a month. What a stupid rule. He is busy delivering care packages to those in need all over the country and his "care package" gets sent back. At Christmas time when these soldiers and Airman are getting packages, maybe your post office workers could take a minute or two to find out if these folks are on the island and not send their package back. Now the package is lost and I haven't received it back, so who knows where it is now. And now I have to fill out a bunch of paperwork and maybe I'll get some of my money back. Or more than likely I wont. So disappointing. This is how your military folks are treated.

    Feb 11, 2019
  • anon

    Having served at posts that have DPOs and those that don't, I can say that having a DPO is absolutely essential to the morale of officers serving there. The inability to be able to mail things back to the U.S. bigger than a VHS tape (without DPO) is really awful, especially when you are serving far away from loved ones. And the limits of getting things through the personal pouch are really demoralizing. My experience with DPO has been mostly positive, but there have been occasions where I have ordered items that are allowed in DPO mail and they have arrived in boxes that have been crushed and even opened and repackaged. In one case, a plastic bottle holding a 90-day supply of medication was crushed, and the pills broke and spilled out everywhere. This wasn't a case of poor packaging but of not handling a properly-packaged item with care. Also, I have had lots of issues with Click-n-Ship not accepting my U.S. credit card. USPS really needs to fix this.

    Feb 11, 2019
  • anon

    I am very grateful for, and heavily depend upon the DPO system. Being able to order things we need abroad online that are simply not available at Post is more than a convenience-- for children with special needs/challenges or dietary restrictions, it is almost a requirement to be able to be posted abroad in certain countries. There are two specific areas I see for improvement: the first being the challenge with sending OUTGOING mail from a DPO address to the United States. Using click and ship to fill out mandatory online customs forms and pay for shipping has been a horrendous and frustrating experience. The online customs form on click and ship regularly rejects my USAA credit card (which has our DPO address as my return address) requiring an actual overseas phone call and multiple emails to fix. In the end, I did not successfully mail a single Christmas gift home to my family in the US because our amazing mail room employees could not get click and ship to accept my USAA credit card and our pay/print machine was out of business. Similarly, I have wasted a lot of money being unable to return items sent via Amazon or online because of the challenges associated with trying to fill out click and ship. None of us at post fully understand why we cannot just fill out a paper customs form to put on packages, the way they are mailed TO us at a DPO address. The second issue I am not sure if the USPS is able to fix-- the strange restrictions on certain items that are noted as "unable to ship to DPO" when they are NOT restricted items. Often you will try to order a dried food good, non-liquid, non-electronic and be told that the item is restricted from shipping to a DPO location. Is there a way for USPS to educate online retailers (such as Amazon) about legitimate USPS restrictions. In conclusion: PLEASE GET RID OF CLICK AND SHIP. Thank you!

    Feb 11, 2019
  • anon

    Embassy Kigali has been trying to get a DPO, and there is some sort of disconnect. In 2018 we had several airlines asking us for more business, but according to USPS not a single airline bid to carry DPO mail to/from Kigali. It made no sense. It has (so far) delayed our starting a DPO by one year. For DPOs, USPS needs to better explain how the bidding process works so we can give airlines a heads up.

    Feb 11, 2019
  • anon

    I am very grateful to have the DPO and pouch service, but many of my packages have been misrouted and taken months to arrive. I have also had a couple of packages shipped back to me months later instead of shipped to the recipient. Medication I was waiting for arrived one month late and there was nothing available locally to replace it.

    Feb 11, 2019
  • anon

    Overall my experiences with DPO have been extremely positive. My biggest complaint has been the inability to purchase postage at the DPO location. The USPS website it very buggy and cumbersome to use to purchase postage. And purchasing stamps is FAR too difficult.

    Feb 11, 2019
  • anon

    Being able to receive and send mail while serving overseas is a much appreciated benefit. I have benefited from this service for many years. However, I am not sure what changed lately that serious delays are becoming normal. Case in point, I had to return my POV license plates to the DMV in Florida once my vehicle was registered at Post. I mailed them through the DPO in October. The package (a large padded envelope) was delayed so much that it resulted in a suspended license for failing to return the plates. I had to then send statements, the tracking history from the USPS, and other paperwork to the DMV to request the driver's license be reinstated, using DHL/FEDEX at a much higher cost. I used the "lost package tracking" in the USPS site and am not sure what it really does as the only messages I started receiving very regularly was a clearly automated reply saying "your package has not been found yet but we are looking". I had forgotten about this when I got a word that the envelope finally arrived at the destination in late May, seven months later. I also mailed an envelope to MD with payments that could not be done on-line. Again, that envelope seemed to be lost and one month later I had to again use DHL/FEDEX to send new checks. The original envelope arrived at its destination little over two months after I had mailed it. Something has to improve in the handling of mail at the distribution hubs. Even with tracking numbers, seems to be that once packages arrive at these hubs any tracking simply stops and the tracking numbers become useless. I could give you other examples but bottom line, the distribution centers are sometimes the black holes of the DPO service.

    Feb 11, 2019
  • anon

    I am posted at an Embassy overseas (DPO), while my husband is deployed to Afghanistan (APO). So far, my experiences with getting items to the DPO have been fantastic, and for the most part, quicker than I had predicted. APO has been a different story - packages sometimes show up quickly, and sometimes take 4 times as long without notice. I mailed a letter that never made it (although a package has never been lost). A second letter was sent out about two weeks ago, so we will see what happens....you shouldn't have to worry that your mail might just not make it when using these services. From what I've witnessed and heard from others, letters seem to be much more unpredictable than packages.

    Feb 11, 2019
  • anon

    I have had significant amounts of mail (both flat mail and packages) misrouted in the last year, all international outbound, all misdirected despite proper addressing. This includes birthday and Christmas gifts which arrived too late for the respective events. One of the more significant problems is that package tracking reflects that the packages have been delivered once they arrive at the Chicago facility, and are untraceable after that. The U.S. retailers from whom I ordered the items have provided excellent customer service and after several weeks mark the packages lost and refund all charges; however, the items then routinely arrive months late, requiring additional complex transactions to pay for the items again. I also echo the comments about increasing numbers of retailers refusing to ship to DPO addresses (while continuing to ship to APO and FPO). For important items I use a private DPO forwarding service at my own expense, but USPS should explore modifications to the required documentation for DPO shipments to streamline the process and make it easier for vendors to ship items DPO.

    Feb 11, 2019
  • anon

    The mail generally works very well; however, some vendors do not ship to DPO or do not accept credit cards unless the billing address is associated with a state, i.e. instead of accepting AE as the state.

    Feb 11, 2019
  • anon

    I've had mostly good experiences with DPO mail. Most of the time, my packages arrive in Bahrain in less than 2 weeks. Ocassionally, packages are delayed because Chicago mis-routes to the wrong zip code in the Pacific, instead of my address in Bahrain. APO/FPO/DPO mail should be easier to track on the USPS website once it leaves Chicago. Sometimes vendors like Amazon or Newegg will not ship items to an APO/FPO/DPO address, or they charge extra for shipping, because they prefer to ship via other methods besides USPS mail. It would be better if the APO/FPO/DPO mail accepted shipments from UPS, Fedex, DHL and other carriers as well. When our DPO had to quit selling postage, many mail users complained about having to use the buggy Click N Ship website instead. Printing a label directly from Click N Ship almost NEVER works and trying to re-print the screwed up label is problematic. I suggest changing Click N Ship to always save mailing labels to a PDF file as the DEFAULT, and forget about trying to print from within the buggy Click N Ship label program.

    Feb 11, 2019
  • anon

    Overall very positive experience; though I think some people are abusing it a lot by ordering massive amount of items. USPS could work with vendors to decrease the amount of packaging used.

    Feb 11, 2019
  • anon

    I agree with others that sometimes things get missent to other places, including a completely different continent than where we are located. Our Amazon packages get completely destroyed because the boxes are half empty and not padded well and the tape does not last a week in transit. The mailroom usually has to retape them for us and other customers. It's probably not all entirely DPO's fault, but the transit destroys them. I think we all wish we could get things faster but considering our locations I am thankful we are able to get things at all!

    Feb 10, 2019
  • anon

    Many of us depend on the pouch for mail order prescriptions. Federal health insurance only allows 90-day prescriptions (I was denied any insurance “ex-patriot” overrides since I should be able to use mail delivery) and the pouch can sometimes take months. Combine that with the government shutdown when mail stopped, and that left me to find asthma medicine on the local economy. Recommend a dialogue with the federal health insurance groups to inform them of the worst possible scenario for delivery times (government shutdown is a way of life now), so they can update their policies as to how many prescriptions you can take overseas. Why do we make this so complicated?

    Feb 10, 2019
  • anon

    Thanks for your wonderful services and really helpful bringing us the mail and parcels timely fashion. Please do keep up the good work.

    Feb 09, 2019
  • anon

    I'm a reservist in the US Navy Reserve. I was mobilized twice to the prison in Guantanamo Bay, Cuba in 2003 and 2010 for a total of 18 months. My mailing address was a Fleet Post Office (FPO) address. The mail service I used and received was excellent. Wherever the mail was mailed from in the USA, it was routed to Miami and put on a military rotator flight to Guantanamo twice a week. I even mailed an election ballot from Guantanamo with complete success. Excellent service at a great price! Also, my job in the reserves is a photojournalist. During my time there I photographed mail delivery operations many times for the DOD. I have several photos that have been cleared for public release by the DOD of service members moving the mail if you need any imagery for your report. The photos are official DOD imagery, therefore, you can use them with a photo credit. I have imagery ranging from dogs sniffing mail trays on a plane to service members sorting mail. Please email me if you need any imagery. Thanks PO1 David Coleman US Navy Reserve

    Feb 08, 2019
  • anon

    David, great posting and thanks not only for your kudos about the service, but also for offering some of your photos. A team member will be circling back to you for more information. The Audit Team

    Feb 15, 2019
  • anon

    The DPO at Embassy Kyiv needs a lot of work. First, and most importantly, it is not recognized by numerous vendors and they will not ship to our DPO address. Other DPOs take up to two weeks, this DPO takes over three weeks and there are some packages that still have not arrived that were ordered over two months ago.

    Feb 08, 2019
  • anon

    Nicholas, sorry for your service issues, and as you can see, many other commenters raised similar issues. A team member will be circling back to you for more information. The Audit Team

    Feb 15, 2019
  • anon

    When it works, DPO is incredible. Mail shipped through DPO arrives to Post dramatically faster than any other option. Unfortunately, however, we are continually faced with invalid mail restrictions. We regularly receive errors stating that our address is not valid or items are not eligible to ship to DPO (these are not items that should be restricted, but include office supplies, paper, clothing, and so forth). In fact the vast majority of our attempted purchases are not able to be shipped to our DPO address.

    Feb 08, 2019
  • anon

    Yes, we've had this same, exact issue consistently.

    Feb 08, 2019
  • anon

    AR/Katelyn, thanks for the insights on these addressing and access issues. We are going to include questions on these issues as part of our work, and a team member will be circling back to each of you for more information. The Audit Team

    Feb 15, 2019
  • anon

    I am so thankful for this service. For me, as a foreign service officer, this is one of the services that most connects me and my family with home. I echo a lot of what has been shared in other posts. One item that I did want to highlight is that I am still amazed by the amount of US based businesses that are not aware of DPO/APO or for whatever reason do not mail to DPO/APO addresses. Perhaps additional focus on informing businesses, including, encouraging them to support DPO/APO mailing as a simple patriotic act to support our the military, foreign service, and other US personnel serving overseas. Not for you, but maybe for legislatures it should be illegal to not support DPO/APO mailings if other regular mail is supported within the US. Thank You!

    Feb 08, 2019
  • anon

    Thanks for the suggestion about increasing awareness and support of DPO/APO service, and it’s something we will ask about as part of our audit work. A team member will be circling back to you for more information. The Audit Team

    Feb 15, 2019
  • anon

    Most companies don't even ship to DPO, the items are slow, come damaged or go missing.

    Feb 08, 2019

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