- Project Title:
- Service Performance Impacts in Mail Processing
- Start Date:
- Monday, August 5, 2019
- Estimated Report Release Date:
- March 2020
To send mail from one location to another, the Postal Service generally has to collect, process, transport, and deliver the mail. These functions are interdependent and the Postal Service has timelines for moving mail from one function to the next. These timelines help the Postal Service process, transport, and deliver mail to meet its service standards.
We are conducting this audit to determine causes of the most frequent service performance impacts in mail processing.
- What are some of the reasons processing plants run operations past their scheduled clearance times?
- Do you observe an excessive amount of mis-sent mail at your location? If so, what do you attribute this to?