• Project Title:
  • Service Performance Impacts in Mail Processing
  • Start Date:
  • Monday, August 5, 2019
  • Estimated Report Release Date:
  • March 2020

To send mail from one location to another, the Postal Service generally has to collect, process, transport, and deliver the mail. These functions are interdependent and the Postal Service has timelines for moving mail from one function to the next. These timelines help the Postal Service process, transport, and deliver mail to meet its service standards.

We are conducting this audit to determine causes of the most frequent service performance impacts in mail processing.

  • What are some of the reasons processing plants run operations past their scheduled clearance times?
  • Do you observe an excessive amount of mis-sent mail at your location?  If so, what do you attribute this to?
     

Comments (12)

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  • anon

    I went to post office in N. Syracuse, NY with 2 pkgs. Both over 30 pounds. They have no low carts for disabled persons to bring anything in. All there is is a shopping card with a huge basket on top of it. How do I get my PKG from the seats in my car and lift it up 3 feet to get it in the cart and then I have to try and pick up the heavy box out of the bottomless cart. Impossible!!! And of course if you ask for help they look at you like your a leper or some crazy person, that you want ME to help. Well after that one of my 2 pkgs got lost. One PKG made it and one didn't. The one that I had very perishable, meat and cheese written all over it has not shown up anywhere. It's from Syr, NY to Buffalo, NY. Around 200 miles, 3 hr drive. Straight shot right down the Thruway. I can never track my pkgs cause they never get scanned in or out of anywhere. Now I have 30 pounds of rotten meat and cheese being sent to my son. They say it will be delivered on the 16th. Well that does not help me now does it. And no live people to talk to of course. There is $200 down the drain. I see why the post office is going out of business.

    Sep 13, 2019
  • anon

    The USPS already lost a lot of billions every year due to most people use fax, emails and other delivery methods. But a lots of companies still use the USPS to sent their mail. One of the reasons of losing more every year is the double or even more the handling of mail. For example, here in Puerto Rico the Postmaster of San Juan instructed if the mail have a wrong format to return it, this is a wrong interpretation of publication 28. I understand that only mail that can be returned are those that the companies pay for address correction requested or insufficient address that can’t be delivered. Here the mail is been returned before it reach to the carrier. This means that it will be process again back to the sender for free, costing more money and function 4 time that can be use in something else and reduce hours. We need to go back to basics and let the carrier do they job to try to deliver the mail that comes with the wrong format. In San Juan area metro we returned over 25,000 pieces of mail each day. This cause that companies instead using USPS are using emails to send their publications and documentation to their customers. This is over $12,000 or more a day. This can be considered a delay of mail. Thanks.

    Sep 13, 2019
  • anon

    Hey, thank you... You are actually asking questions which you already have the answers. But thanks for asking and seeking our input... IOP's, wrong sizing trucks and schedules, insufficient and incorrect scheduling of staff at plants and post offices... Managements at different levels making up numbers and times in order to stay under the radar and avoid the wrath of upper management. ( similar to hurricane Dorian storm track debacle where management twisted reality to avoid management wrath). The impact is obvious. The "24 hour clock " does not run on time. The impact....the last line must try to make up the difference. Carriers are harried, rushed, take shortcuts, are pushed beyond their limits, are forced to operate in extreme heat and cold and endanger their lives. "Just get the mail out and get back, I don't care how you do it" management mentality is real... Your mission should be to pick one district...Any one, because every district has the same problems.. Start from the end and work up to the beginning.. Go to clerks and carriers and ask what is working and what is wrong.. Then ask supervisors and post masters the same questions. Then go to servicing plants and ask the workers what is going correctly and what is not. Then ask shift supervisors the same thing... At each of these levels and fact finding you must give the workers "get out of jail free cards". OIG pledges to ensure absolutely no management retribution in any form on those who provide information and answer your questions...Do this and you will find the answers to your questions...You will also find people who care and will provide you site by site suggestions to improve the system... Dropping out of the sky with charts and figures, percentages and starting an audit a the top and working down the chain will not give you the actual truth and reality which you seek. Leadership requires trust which works both ways. It is obvious from the postal pulse that there is a very real problem of lack of trust of all levels of management by workers. Workers have most of the answers to your questions and solutions to your problems........A final note... If you perform audits in this manner at each and every district you will see the pattern repeated over and over again.... We can correct this....then, and only then.... you can track numbers, make charts and see the millions/billions which can be saved by listening to and gaining the trust of your fellow employees...Please, please do this... We all can make the post office better together...

    Sep 12, 2019
  • anon

    For Baton Rouge it's late trucks from Lafayette and Lake Charles. One truck seems to be late every other Saturday. All trucks or trailers should be required to have a GPS tracker. Another problem is I-10 closures and delays due to accidents between Lafayette and Baton Rouge are frequent. And a third issue is when the mail arrives is the containers appear to be used as trash cans and we are the garbage disposal service. We get tray labels, container placards, strapping material and rubber bands mixed in with the mail.

    Sep 11, 2019
  • anon

    What are some of the reasons processing plants run operations past their scheduled clearance times? -The most common reason is that delivery doesn't advance much of any of its mail throughout the day to return to plants earlier. Carriers will claim they don't have time, local management isn't allowed to setup sufficiently managed collection runs to sweep early deposits of mail. What ends up occurring is nearly all mail ends up being delivered on the final trip from the delivery unit, while any early carrier collection runs which also pickup express bring back nearly no mail volume. Considering plant operations run on a 24 hour cycle, this late volume arrival results in late outgoing runs which then turns into late incoming primary/secondary runs where delivery units in turn get their mail on late trips the next morning. This process repeats on and on with no real effective change because management isn't incentivized to change this. Delivery unit local management looks to reduce their own work hours, so thus adding collection runs and adding time to carrier's routes to make early sweeps of collection points isn't doing anything to their measured benefit (even though it ultimately would collectively due to allowing the plant to be done earlier thus returning an earlier / higher quality product in turn). Do you observe an excessive amount of mis-sent mail at your location? If so, what do you attribute this to? -If this is in the context of parcel volume then the reason for the majority of missents internally from a plant occur due to the operation of most parcel/bundle sorting systems. If the machine isn't appropriately staffed (which it pretty much never is) with sweepers then bins become backed up resulting in multiple flyover pieces. The same for bundles, except that more often mailers end up combining the wrong routes for ECRLOT/zones into a single bundle as well. For other flats/letters most all of the missents occur due to a combination primarily of human/mailer error involving mis-labeling contents. The machines themselves missort a relatively small percentage given the quality of the maintenance performed in combination with the quality of the mailing itself.

    Sep 09, 2019
  • anon

    I work at a delivery station all these late plant dispatch impacts the delivery station to get the mail out. We have a time frame of 8 am to 5 pm. Truck dispatch was moved to 7:30 because of all the late trucks from the plant. You have a small window frame for new subs never can get the routes finished the PM will not give help to subs and calls them in at 4:45 for the 5 pm dispatch and all mail that wasn't delivered gets cased back up and goes out the next day. For us regulars late trucks coming in they have us curtail everything except first class, and priority Same with late parcels that come in they won't scan them until the next morning for arrival. Just like many posters have stated it has to do with the numbers and happening in many stations. Everyone has waited for years for these problems at the processing plant to be fixed, as I stated above is the solution they came up with. The trickle-down disaster is what I call it. Seems like all have given up hope.

    Aug 31, 2019
  • anon

    In the Toledo Ohio P&DC the biggest issue is the late arrival of mail from Detroit and the Metroplex. This causes a good portion of mail to be carrier routed which then causes carriers to run late. There needs to be a cut off time where late arriving mail is set aside and run the next day when it can be run in DPS.

    Aug 29, 2019
  • anon

    Our mail goes from Tulsa, ok to OKC, OK and then back again......Why is this happening? Seems like in your Audit the 2nd largest city in OKlahoma, should have a distribution center as well. I work in an office where we mail checks to homeless, disabled and elderly they aren't receiving checks when they need them?? Very disappointed!!!!

    Aug 28, 2019
  • anon

    Scanners are old and outdated. This could be one of the issues that contribute to putting false scan times. Some information is put in physically falsifying true times of processing.

    Aug 27, 2019
  • anon

    Machinable mail sorted manually Lack of quality checks of sorted mail — especially manual sorts Manual mail left I sorted at plant after cut off time Extended rest breaks

    Aug 27, 2019
  • anon

    The Detroit NDC has supervisors that just go for the numbers, the emphasis of the whole USPS and that will never change. Mail pieces are induced into mechanized equipment that shouldn't be there, (eg NMOs, SPRs, bundles of magazines, loose mail, broken boxes etc..) our plant manager doesn't believe that culling at all the induction dumpers is important. The maintenance dept has showed pictures of large boxes breaking trays, chain etc.. causing jams and issues on the PSM sorters and inside the SSIU. This has caused hours of downtime and delays in processing of mail. The lack of MPEs delays clearing jams and repairing out of service equipment. Invest in new OTRs instead of using an enormous amount of boxes to get the mail to the docks. Tow tractors can pull 3 otr,apcs at one time. Forklifts only 1 box at time.. Rolling stock can be loaded by mailhandlers and not have to wait on a forklift to load the out going mail. The issues are many.

    Aug 26, 2019
  • anon

    The NMO sorting machine at the cincinnati NDC is so poorly managed. Run by a MHA with less than a year of service. She doesn’t appoint dispatchers to deliver the processed mail to the doorways, so the miss dispatch everyday. They seem only concerned about the count, not the customer or the employees. Violate the contract daily with traveling and fair and equitable rotation, refuse to sign fmla notification of absence, coerce employees from using workman’s comp upon injury, no OJI training. Instruct employees to mud mail from the floor w no pallet lift. We’ve had 3 injuries within the last two weeks at our facility. Leave employees in a continual 8 hours of mudding NMOs. They have created an hostile work environment for this unit of primarily newer employees. I have been instructed by my MDO to not approach employees and engage in conversation about their rights. That I’m the one that’s causing the problem. I’ve worked at this facility for 26 years. I’ve served on special committees and boards, and never have I seen such an abuse of power and ineptness of processing mail.

    Aug 25, 2019

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