• Project Title:
  • National Operational Assessment in Customer Service and Delivery Operations
  • Start Date:
  • Monday, October 22, 2018
  • Estimated Report Release Date:
  • July 2019

Are Postal Service Operations Ready for Future Mail Volumes?

Postal Service management attempts to improve delivery performance and customer satisfaction with investments in innovations to keep pace in a rapidly evolving business environment — all while facing significant financial burdens due to a highly competitive marketplace and the constraints of the current business model.

 
  • Project Title:
  • Information Technology Workforce
  • Start Date:
  • Tuesday, November 6, 2018
  • Estimated Report Release Date:
  • August 2019

Is the USPS IT Workforce Sufficient to Meet Organization Needs?

The President’s Management Agenda includes modernizing the government by realigning the workforce. Previous administrations and congressional committees have also shown great interest in workforce transformation. 

 
  • Project Title:
  • Review of Postal Inspection Service Asset Forfeiture Fund
  • Start Date:
  • Wednesday, October 24, 2018
  • Estimated Report Release Date:
  • April 2019

Is the Inspection Service Asset Forfeiture Fund Effectively Managed?

The Postal Inspection Service’s Asset Forfeiture Program enables the Postal Inspection Service to pursue forfeitures in mail fraud, narcotics, child exploitation, money laundering, and most other financial criminal investigations conducted by postal inspectors.

 
  • Project Title:
  • Study of Service Performance Metrics
  • Start Date:
  • Tuesday, November 27, 2018
  • Estimated Report Release Date:
  • July 2019

Is USPS Collecting, Processing, Transporting and Delivering Mail in a Timely Manner?

The Postal Service has service performance goals for time it should take to deliver a piece of mail after it is collected. These goals are called Service Standards, and they vary by class of mail and by distance between collection and delivery locations. 

 

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