- Project Title:
- Network Operations Continuous Improvement Processes
- Start Date:
- Tuesday, April 18, 2017
- Estimated Report Release Date:
- October 2017
The U.S. Postal Service uses continuous improvement methodologies based on collaborative team efforts to improve performance as well as systematically remove defects. The methodologies include the A3 process, Kaizen, and the Define, Measure, Analyze, Improve, and Control (DMAIC).
We have already assessed two of the Postal Service’s continuous improvement processes in the following three audits.
- A3 Events at the Denver, CO, Processing and Distribution Center (Report Number NO-AR-17-002, dated November 2, 2016)
- Kaizen Project at the West Valley Processing and Distribution Center, Phoenix, AZ (Report Number NO-AR-17-005, dated March 8, 2017)
- Kaizen Event Review: Fiscal Year 2016 Atlanta Processing and Distribution Center Surface Visibility Scanning (Report Number NL-AR-17-003, dated April 18, 2017)
To complete our assessment, we will evaluate the Greensboro, NC, District’s fiscal year 2016 DMAIC Priority Air/Surface continuous improvement process project and summarize our prior continuous improvement audit work.
- How effective is the Postal Service in using the continuous improvement processes and meeting the stated project goals and cost savings?
- What improvements can the Postal Service make in its continuous improvement processes?