• Project Title:
  • Delayed Mail Validation
  • Start Date:
  • Wednesday, February 8, 2017
  • Estimated Report Release Date:
  • August 2017

The U.S. Postal Service considers mail to be delayed when it is not processed in time to meet the established delivery day. Postal Service personnel do a daily manual count, self-report delayed mail, and enter the information into the Mail Condition Reporting System. Delayed mail reporting is important because it helps Postal Service management make mail distribution decisions, identify problems in achieving operational targets, and analyze operational trends. 

We plan to review the accuracy of the Postal Service’s delayed mail reporting.

  • How accurate is the Postal Service’s delayed mail reporting?
  • How can the Postal Service improve the delayed mail reporting process? 

Comments (11)

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  • anon

    I just got mine!!! 2 months after the event! Unacceptable!

    Mar 12, 2017
  • anon

    05701, receiving address. My delivery person marks my packages delivered when they are not delivered. My post person marks packages receptical is blocked when there is nothing at my door or on my porch. Erratic delivery times, some days at 11:00 AM, some days at 2:30 PM and some days at 6:30 PM I'm very unsatisfied with my Mail Person and my Post Office!

    Mar 10, 2017
  • anon

    Today is March 8, 2017, and our invitation to the 2017 Presidential Inauguration to be held on January 20, 2017 arrived in our mailbox today. It was mailed from Washington and clearly had our correct name & address on the front of the envelope. I'm wondering why it took 2 months to get delivered to us? There is no place to complain about late mail delivery and your wait times on your hotline are ridiculous (40 - 50 minutes). If I don't receive something how do I know that its late? Of course there is nothing that you can do to roll back the clock so that we could attend this historical event with invitation in hand so I have no suggestions as to a resolution for us but, you might want to pay closer attention to the handling, transporting & delivery of what little mail you now have. This is why people have decided to use online bill pay, email, etc and avoid the postal service altogether. prices continue to rise & service continues to decline.

    Mar 08, 2017
  • anon

    Additional thoughts. Given that historical measurements are available through the self reporting chain then: *) what is the goal for each region or zip code or etc and are the trends tracked over time? *) how good is the followup on places with substandard performance? what improvement changes are usually implemented and how is their effectiveness tracked? *) are any lessons learned or efficiencies moved out for implementation to other areas or is this just a reactive management mode used only when a problem shows up? *) is the self reporting method working and how do you know that? what are the self reporting incentives/disincentives? should any other methodology to find and fix problems be used?

    Mar 07, 2017
  • anon

    Hi, I received a text message from the post office at 4:05 3/6/17 informing me that they attempted to deliver the amazon package, with a hyperlink to amazon telling me nothing. I've had to retrieve the package from the post office because this is a monthly delivery. For the last 4 months, they have told me that the 40# box is too heavy for the delivery driver. I am in a wheelchair, so now I have to go to the post office, pick it up from the post office, because the box is too heavy for an employee of yours? This is why I have this delivered! This is dog food, and other necessities, that I won't receive today because I had it delivered, Additionally, today I called the post office, which took 20 minutes just to get through, and the phone was answered, I asked about the package, he informed me that there was another emergency, and put me on hold... and I was on hold 40 minutes, listening to how the post office will deliver my packages... until I ended the call. It was after 5. I'm curious if there is a limit to what the post office will be able to deliver? The post office in Castle Rock seems to think that my monthly amazon delivery is too heavy, when the rest of your postal service is able to get the packages all the way to Castle Rock! I've read the reviews that other customers experience and talked to customers waiting in line and it is not someplace anyone wants to go. I hope there is improvement. I will continue to have these packages delivered, and I hope that if there is a problem, it is resolved accordingly. ~Chris Frazier

    Mar 06, 2017
  • anon

    I'm thinking you have no accurate idea at all of delayed mail. First you are relying on self reporting. So what independant channels are involved when a case of late mail is discovered? How is late mail reported into those channels by a service customer? What accuracy auditing checks are performed? I have multiple issues of delayed mail recently - there is no clear way to report this into a facility who hangs up the phone when I call and no other reporting channels. In addition I believe you should ask the converse question on early and late delivery of held mail. I have encountered multiple cases of that in the last several years and would argue that is also poorly understood for same reasons. Cases - Seattle Washington 98199 with Interbay Annex mail carriers & distribution *) Bill from Seattle City Light, 98104 meter postmarked Tue Nov 01, 2016. Customer recognized only when inquiring on late bill. Bill finally delivered Tue Feb 28, 2017 to customer zip 98199 (Magnolia). *) Payment sent from 98199 to SouixFalls SD credit card company. Probably put out for carrier about Thu/Fri Nov 17/18, 2016. Payment check never received. Customer recognized only when delinquency notice sent. *) Phone bill arrived Mon Dec 05, 2016 due 3 days later for billing cycle ending Thu Nov 17, 2016. Bill usually arrives soon after cycle ends. *) As for held mail I did not keep records as local Magnolia station just said go complain to Interbay - which is clearly no help.

    Mar 02, 2017
  • anon

    Thank you for your comments. The scope of our audit includes validating the process of self-reporting as well as identifying mail volume that may not be recorded as delayed. We appreciate your comments and plan to report on all delayed mail within mail processing.

    Mar 08, 2017
  • anon

    Additional thoughts. Given that historical measurements are available through the self reporting chain then: *) what is the goal for each region or zip code or etc and are the trends tracked over time? *) how good is the followup on places with substandard performance? what improvement changes are usually implemented and how is their effectiveness tracked? *) are any lessons learned or efficiencies moved out for implementation to other areas or is this just a reactive management mode used only when a problem shows up? *) is the self reporting method working and how do you know that? what are the self reporting incentives/disincentives? should any other methodology to find and fix problems be used?

    Mar 05, 2017
  • anon

    We appreciate some of the items you have brought-up and will take them into consideration as our audit continues. The scope of this particular audit deals with only the reporting side of the Mail Condition Reporting System. Best regards.

    Mar 09, 2017
  • anon

    "The scope of this particular audit deals with only the reporting side of the Mail Condition Reporting System." If you can't refocus the scope of your audit into the full realm of the problem then why do you think you are being responsive, adequate, effective? What happens when the reporting side is poor? How is this ever going to make the delivery side correct? And that is the issue - delivery of mail is the bottom line, while reporting is merely an internal mechanism for its improvement. How do you evaluate the reporting? Do my particular reports have a paper trail or not? If so what is being done, if not then what could I possibly do to help you along? I would have input my issues but I have NO way to report them!!! My annex hangs up the phone on me - would you ever again trust them for anything?

    Mar 15, 2017
  • anon

    I've sent 2 certified letters in the last 6 months. I wait until I have a day off work, drove to the post office, and pay extra to make sure the letters were delivered. Gee, the first letter was lost for 5 days. The letter mailed on 2/21 is still lost. The delivery location is a 5 hour drive from the mailed location.

    Mar 01, 2017

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