• Project Title:
  • Undeliverable Bulk Business Mail at the Margaret L. Sellers Processing and Distribution Center in San Diego, CA
  • Start Date:
  • Monday, January 9, 2017
  • Estimated Report Release Date:
  • June 2017

Business mailers rely on the U.S. Postal Service to deliver their marketing mail. This is generally bulk mailings, such as flyers, newsletters, and catalogs. When this mail cannot be delivered by the Postal Service because of an expired change of address, missing postage, or an incomplete, illegible, or incorrect address it is recycled rather than being returned to the mailer. This is known as undeliverable bulk business mail (UBBM). 

The Postal Service uses the Electronic Mail Improvement Reporting System (eMIR) to address mail quality issues, improve customer service, and reduce mailers' costs. Processing plant employees use the eMIR system to report marketing mail quality issues and recurring problems. Postal Service representatives then contact the mailers to discuss and resolve the reported issues.

  • As a Postal Service employee, what are your concerns about the use of the eMIR system and UBBM at the Margaret L. Sellers Processing and Distribution Center (P&DC) or other P&DCs?
  • As a marketing mail customer, please describe your experiences with the use of the eMIR system and UBBM at the Margaret L. Sellers P&DC or other P&DCs.
  • Please provide any suggestions for improving the eMIR system and UBBM at the Margaret L. Sellers P&DC or other P&DCs.
     

Comments (10)

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  • anon

    YES! Business mailers rely on the U.S. Postal Service to deliver their marketing mail. This is generally bulk mailings, such as flyers, newsletters, and catalogs. When this mail cannot be delivered by the Postal Service because of incomplete, illegible, or incorrect address it is recycled rather than being returned to the mailer. The Margaret L. Sellers P&DC should be using the Electronic Mail Improvement Reporting System (eMIR) to address mail quality issues, improve customer service, and reduce mailers' costs particularly coming off of the Automated Flat Sorting Machine (AFSM). Processing plant employees (Supervisors/managers) are NOT using the eMIR system to report marketing mail quality issues and recurring problems. They are too busy bullying, and looking for ways to cut jobs/hours to understand mail processing. Those same supervisors/managers are mostly computer challenged, refuse to evaluate the needs for improvement problems in their own operations, and won't spend the time to notify the mailers unless the are directed and monitored by the headquarters level. An employee who would be caught throwing away mail without their blessing under any other circumstance would be threatened and/or brought up on charges. They (Supervisors/managers) are unfamiliar with what employees deal with on a daily basis and are the least knowledgeable about postal operations. Specifically chasing numbers and stats (mostly created by in-plant support computers and NO physical look at the problem) leads to the current disregard for the business mailers who are providing USPS with their product, expecting the most efficient processing, and timely notification if problems exist at anytime during the process. USPS owes that to all customers at a minimum. The flats operation is trashing/recycling every type of "brand new" business mailing before ever attempting a first delivery simply because the mailer(s) address label has fallen off the mail piece or a "firm" bundle has broken loose separating the contents. On another note, many mail pieces have a delivery address inside the mailing which is another reason to forward or contact the business owner, and should not be sent to UBBM. If the supervisor (babysitter) was doing their job they would sort out these problems (by various mailers), and properly report it for mail improvement. (Higher pay bosses doesn't mean less work, it means greater expectations, or they should be immediately replaced by someone who is more responsible.) Thousands if not millions of business owner revenue is being tossed in the trash under the UBBM umbrella. Any company/business that would find out about the current practice would be highly upset and it would lead to a public nightmare for USPS. The Margaret L. Sellers needs energetic leaders in all leadership positions who actually care about people, the organization, and the U.S. Mail. Throwing away bulk U.S. mail without contacting the Business owners is disrespectful, and it indicates waste, fraud, and abuse on the part of USPS leaders. Postal Service representatives in my opinion are OBLIGATED to contact the mailers to discuss and resolve the reportable issues ASAP. As a Postal Service employee my concern about the use of the eMIR system is that is not being used at the Margaret L. Sellers Processing and Distribution Center (P&DC) and probably several other P&DCs. So the number one suggestion for improving the eMIR system and decreasing the amount of UBBM at the Margaret L. Sellers P&DC is to TRAIN supervisors/managers to lead their operations and PROTECT THE MAIL by using the eMIR system first and foremost.

    Feb 05, 2017
  • anon

    Thank you for your detailed response, we will take your comment and recommendations into consideration as we continue with our audit project.

    Feb 15, 2017
  • anon

    The equipment used to process this mail has no problem with processing properly prepared product. Currently, postal employees are tasked with repackaging broken bundles of flat mail which easily break apart during normal handling. This along with maintenance efforts to correct equipment failures due to broken bundles will continue to cause USPS to incur higher costs in equipment maintenance and increased man hour requirements. Until mailers are held accountable for improving and adhering to packaging standards, this is not expected to change.

    Jan 31, 2017
  • anon

    The irregularities involved with magazines missing names, address labels, and barcodes are due to mail preparation deficiencies. These issues are caused by low or antiquated sub standard requirements in the DMM. Communication about opportunities to improve mail quantity should be made directly to both the Mail owner and the Mail provider through the use of a more successful tool other than eMIRs. Automation technology in the processing and distribution centers presents a challenge concerning readability and stock issues with magazines. We have to work as a Team to close the gaps and capture all opportunities to delivering the promise in providing premiere service that all customers deserve.

    Jan 29, 2017
  • anon

    Thank you for the comment. We will review how the Postal Service uses the Electronic Mail Improvement Reporting System (eMIR) to address mail quality issues at the Margaret L. Sellers Processing and Distribution Center during the course of this project.

    Feb 15, 2017
  • anon

    As a letter carrier, I can not comment on how Margaret Sellers processes their UBBM, I have no idea, I know it sits around our office a long time. What I do want to comment on is the unacceptable window of operation in place there. Our office is about 30 miles from the Margaret Sellers plant yet we consistently get late arrival of mail to work, supposedly the number one function of management, get us the mail. Our starting times have been bumped up to 8am (once 6:30) forcing delivery in darkness and rush hour traffic. The plant said they were not getting mail early enough so the district managers solution is to have us carriers break off our routes at noon and go meet a central collection point relay, total waste of time, I bring a handful of outgoing letters 10-20 outgoing and it makes no difference, we still get bad quality, sometimes one pass DPS, late mail. Nothing changes.

    Jan 26, 2017
  • anon

    I told my underling to collect all valuable coupons from UBBM bin and give them to me before recycle the rest.

    Jan 25, 2017
  • anon

    Larry, I do not see how your solution can possibly make any difference. Sorry.

    Jan 31, 2017
  • anon

    We (Usps) have a system that shows whether a delivery is vacant or in some other non delivery status yet we continually get direct mail for these deliveries even from our OWN marketing dept. with all of the technology we have it seems to be under used. Consolidations have made it nearly impossible to contact someone who will have a mailer correct their addressing errors

    Jan 25, 2017
  • anon

    I have paid for a po box for 20+years this year the clerk applied my payment to someone else's pob. Now my mail is missing since July 2016. And they are still investigating.

    Jan 25, 2017

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