• Project Title:
  • Effectiveness of Postal Service Efforts to Reduce Non-Career Employee Turnover
  • Start Date:
  • Tuesday, February 12, 2019
  • Estimated Report Release Date:
  • August 2019

The Postal Service hires non-career employees and temporary employees to supplement its regular workforce to help reduce staffing costs. The non-career employees earn lower wages than full time staff. The turnover rate of non-career employees is higher than the Postal Service wants. Reducing non-career employee turnover decreases the cost of hiring and training new employees, and lessens the related job-performance impact. Although non-career employee turnover cannot always be avoided, the root causes should be understood and addressed where possible. 

We are conducting this audit to assess the Postal Service’s effectiveness in reducing non-career employee turnover and evaluating the underlying reasons for non-career turnover. 

  • What do you think are the underlying reasons for non-career employees leaving the Postal Service?
  • What should the Postal Service be doing to help retain non-career employees?
  • What impacts have you seen in the Postal Service workplace as a result of non-career employee turnover? 

Comments (178)

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  • anon

    What do you think are the underlying reasons for non-career employees leaving the Postal Service? The number of hours worked per week and the number of days in a row that you are required to work. People don't want to work 10-12 hour days for weeks on end with no days off. I'm not sure why the USPS can't understand this. Managers and supervisors that mistreat employees by yelling, through manipulation and fear mongering. Treat people the way you want to be treated. What should the Postal Service be doing to help retain non-career employees? Provide a normal work schedule for all employees. I don't mind having Saturday and Sunday as part of my normal work schedule, as long as I get days off during the week. Firing managers and supervisors who abuse their employees. Currently, all the USPS does is play a shell game by moving problem supervisors and managers to other facilities. Treat people the way you want to be treated. What impacts have you seen in the Postal Service workplace as a result of non-career employee turnover? I'm a CCA and think that this question can only be answered by regulars who were there prior to CCAs being brought on board.

    Apr 23, 2019
  • anon

    There needs to be better training available for employees. Every employee hired in as a clerk used to watch the DBCS training video at orientation. That's gone. All of them should be given access to to their own ACE id and HERO account to create a better training atmosphere similar to the window clerk academy were employees get interactive training.

    Apr 23, 2019
  • anon

    These new employees need to be treated with the respect and dignity supervisors and managers. While there are a few good supervisors and managers, sadly the majority create a hostile work environment ran on threats of discipline instead of incentives for employees. The culture of the USPS is the problem as the second a new employee gets hurt or has a legitimate emergency and has to call in they are terminated. With these situations high turn over is unavoidable and with the level of social media soon the USPS will be known as a horrible place to work throughout the country which means only higher wages will bring new employees in... TREAT EMPLOYEES BETTER!

    Apr 23, 2019
  • anon

    I have been an MHA at a major P&DC in the Northeast Area for about 2 and a half years now, and the general trend that I have been seeing is a lack of leadership and coordination amongst management and supervision, preferential treatment of employees, and even an overwhelming lack of basic training and development. Purpose, motivation, and direction are the key principles of leadership that should be expected from and given by supervisors to employees, and the same applies with managers to supervisors. These are non existent in the Postal Service, and that, combined with the rampant favoritism and even outright abuse of employees contributes to a toxic, and even hostile work environment where moral and welfare are extremely low, and henceforth, results in low productivity, which negatively effects the ability to meet the obligation that we have to our customers. Having good leaders starts with the selection of individuals that can demonstrate the ability to lead, not just manage/supervise, and refine, but can also demonstrate effective working knowledge of Postal operations, can demonstrate an ability to "think outside of the box" to mitigate an operational issue and aren't just selected for 204B/EAS 17 because they are friends with a manager/supervisor, or because someone put in a good word for them. Non-career employees are relied upon very heavily in my distribution plant, and are expected to know almost all aspects of their assigned craft and operations, but are never actually trained on what to do and how to do it, which in turn impacts the performance of the plant as a whole due to a low-skilled or non-capable supplementary workforce. One solution to this could be to appoint a senior and experienced EAS 17 as a Training and Development Officer who's purpose is the basic training and orientation of incoming employees to help better equip them to perform the duties of their respective crafts. Although there are far more issues plaguing the Postal Service, and there are more that one way to solve each of them, these are the two that I think will have the most impact on employee retention.

    Apr 21, 2019
  • anon

    Since I started following this subject my station had three CCA carriers come in and fail to make it one week. One look at their level of physical fitness would suggest that only one in ten could make it. back when I started a new PTF carrier could expect to be on the street walking for four hours a day and at a case in the office for another four hours. I used to joke that the test we took was irrelevant. That a true test would be to give every applicant a satchel loaded with 35 lbs of paper and whoever walked furthest in four hours got the high score. Today with a CCA walking on the street from 7 to 10 hours a day fitness is an even greater factor in success. Instead of just walking with 35 lbs and see who goes furthest you might add in some stations were you have to haul a 70 lb box up a flight of steps. Those who passed a true assessment of what they are expected to do on a daily basis perhaps would be more likely to stick around at least long enough to earn their first hour of vacation and sick leave.

    Apr 19, 2019
  • anon

    I have been with the post office for one year now. I am a RCA. In the year that I have been at my post office I have seen, 1 person in management be removed, 1 Male sub leave, 1 sub get fired, 1 sub transfer, 3 quit. In one years time. Not to mention, on the city side 3 leaving. 1 mail handler transferred. It's a lot I could say but I'd rather not. I love my job, this is what I want as a career, sometimes people make things harder than they should be. I think in some offices routes need to be evaluated more to make more auxiliary routes. The problem comes in when you are a sub and you are told that you are required to answer your phone but you were not on schedule to work. It leaves subs in a position where they can't make plans to do anything, because you will be marked as unavailable if you can't work that day or you missed the call. Most subs feel that they are being taken advantage of. They are on call when the regular carrier calls in. If the post office could figure out a way to hire more carriers within a 2 year time frame of when the RCA is hired they would stay. You have rca's that have been in the same position for 7years. When people hear this they leave. Most of the young people I see coming into the post office really want to make it a career, but sometimes they don't make enough money to stay. If the regular is working all week you only get 1 day a week. One day a week with no benefits is discouraging to a young person with responsibilities. Pay increases, benefits, a guarantee to be a regular carrier in 2 years, and incentives for no miss deliveries will encourage them to stay. Take a real look at how much money some subs make versus others and that would help to understand why they don't stay. Overall the ones that stay really looking for the pot of Gold at the end of the rainbow.

    Apr 16, 2019
  • anon

    I was a CCA coming from a PSE in Evansville Indiana. I have never experienced so many mistreated non career workers due to management and SOME regular employees. Management is unorganized because of lack of communication between each other, favoritism of many regulars and lack of clear trading because of rushing to get things done so taking their daily frustrations out on non career employees. I was on two evaluations that I need to improve on speed although your here everyday and do what your told that’s not good enough although we do move you around a lot daily we need you to get faster? I’m in the office 7 SEVEN DAYS A WEEK NO DAYS OFF FOR ALMOST THREE WEEKS and usually only ONE day off a week prior to this at the start of hiring which I never complained and didn’t mind working EVERYDAY I noticed others under me getting days off weekly as I still have pictures of these schedules and I never mentioned it or complained then I was told that I would be giving a entire route one day I came in (which was fine with me) but was told that I need to shorten my time in the truck , told to head back to the office by 1240-12:45 to ensure I’m in the office at 1:00pm whether the route is finished or not but it should be all done the supervisor tells me and what’s not bring back , also reminded to speed up deliver by two supervisors this morning so after coming in at 9am , inspecting my truck as trained, loading the entire route , and driving safely to my destination I started deliver my route at 9:35am all went well expect for one package a large rug that I didn’t deliver due to no one home to accept it and neighboring tenants complaining of theft of packages left to me previously and a couple ppl looking suspicious this day I decided to not drop the rug as we were trained and attempt redelivery later that day otherwise I delivered EVERYTHING on this route in 3 THREE HOURS and was back in the office as instructed at 12:45pm brought all my outgoing mail in except the rug I planned to attempt redelivery on as I was told to do and then told to go to another office to deliver express mail for them now which is what I did mind you it’s almost 1pm now and as I’m getting in my personal car to drive to the other office my personal phone rings and it’s the other office saying you were supposed to be here to deliver express mail @ 12:45pm and I explained I was leaving my office heading to their office now but I wasn’t even told I’d be going to do this til I got back at 12:45 (which is fine) but don’t make me look bad or late because of lack of communication between management then I’m in trouble for it. Well I load up express mail go deliver 7 runs @1:15pm to be done by 3pm and then drop mail at my other office from them after delivering express mail which I did as told and was all completed by 2:45pm I was back in the 2nd office then was told to go deliver mail for 45 mins that needed to be delivered..did that as told no problem ...done! I’m not one to talk back or complain I’m just thankful for the job! But mind you I’m thinking I’m going back to my office as told to finish work so I can attempt redelivery on this rug but now time 3 back to this 2nd office I’m told to go help another carrier and take a couple splits off him and go deliver which I did just that so now it’s approximately 4:45 when I return to this office after this assignment and then the supervisor says thanks for your help and clock out and go on home which I did...next morning I go in as scheduled and I’m told to resign or be terminated because the rug was left locked in my truck and I explained what happened and how I was told to return by 1pm with anything not delivered and I’d finish it later but then was told to go to another office to do express and deliver and then told to go home and the rug was forgot locked in the truck because of this and I was let go and many days I’ve bern moved around like this daily and simply forget this redelivery after all that went on that evening after 12 straight days with no days off just to be fired was to me wrong after my 1st time having an incident but regulars have done this and not been terminated...We are still learning and after under 60 days on the job fired after doing as told with good intentions for a customers package to be delivered safe as I was trained is a slap in the face. We are human and these practices are wrong for new non career employees who are giving 150% we all had to start somewhere and learn along the way. Your losing great potential career employees because of these practices. I think more secret audits need to be performed in many of these offices because a lot of undercover mistreatment, unfair practices, favoritism of certain regulars and unfair things occur here that should be addressed immediately!

    Apr 13, 2019
  • anon

    I just got hired as a pse about 4 weeks ago. I find it a great example of how to set up an new employee to failure. It is not my fault that you can't figure it out which station I should work although I am open to any station. Got transferred to 3 different stations in 4 working days for God sake. I didn't complain a bit. It was not my fault that I was not given a time card badge, even though I asked every single manager. So I was giving the managers in different locations the hand written time cards. When I went to collect my first paycheck on Friday, manager told me that he didn't get any paycheck while I saw other employee walking out with check. Called the accounting dept and sure enough a check was issued for me and it was sent that location and I was missing almost 35 hours with over 8 hours of OT. Emailed the Local HR dept and got a reply that check was waiting for me. Went on Saturday to collect the check and asked the manager how could I get paid the hours I was missing. And sure enough, he left the station without telling me anything. Talked to the HR again and was asked to talk to new station manager for cash advance. Everytime I went to talked to her she said she was busy. I emailed again to the stations to do something about it and explained my rent situation. OMG..... after that I was scheduled 6 days a week with only 36 hours in total. What a joke while others were getting 50 to 60 hours. AND YET YOU GUYS ARE WONDERING WHY NEW PEOPLE ARE QUITTING??? WHY AND WHY I HAVE TO BEG TO GET PAID THE HOURS I WORKED???

    Apr 12, 2019
  • anon

    Just my opinion what I see when you actually work close to some of the non career people its poor and very poor on how Management mistreated and talk to employees like a dog we all human being we are all God children the workplace is not a place to screamed and hollered at grownups we are not these Management children we are grown up who knows how to followed rules and regulations as long as they are place in front of us and made aware some non career people were given a five years contract but because we loosing so much to the Internet and our competitors who can keeps up with what's the future whole any more if the inspector general dont listening to the voice of your workers and just go on with what Management say listening to your employees voice we may not be much or mean anything to the inspector general or we might be considered the low class compared to the Management team i truly think that if someone had listening to the employees when we try to make you all aware of how Management were stop the clock on parcels and leaving them pile up at the desk and customers look at theirs phone and asked the carrier that you just scan my parcels delivered at 900 am and when I still in the station and just arrived at that customers address at 11AM it were the carriers its Management and sad part the postmaster of the city of memphis were aware but took side with his Management teams but the sad thing about it we cant get back a million dollars Amazon company we just lost caused of this but it could have been saved do you all know how many customers were complaining to Amazon that they were getting their packages we as a team need to stop! And listening to what going on in the workplace a lot of non career people who just sat and monitoring the computer watch and make sure the parcels were scanning thru the machines now ask the question what happens to ours five year contract wow then take a step back if you training up our young people's into these jobs training them with fair and good rules and regulations you be amazed of how many people's in our government job have to just laid up and sleep with someone just to moved up the ladders one of the employees who just turn over in holiday city station trying to moved up the ladders but if she dont moved or do what the supervisor tell her she dont have a chance just on Wednesday this week that young lady were hollered and screamed out loud with that supervisor on the workplace floor that's not professionally whatsoever we made not be much if I could send you all a pictures of some of the losses that place in our city you all will be amazed I just returned back to work but because Management hated my guts for report them to the postalmaster general for some things they did I just told the union president I give you three weeks and they going to try put me off the clock's caused of the hateful the area mgr and postmaster of the city of memphis have against me trusted me they trying to harrassment they put me off the clock's again caused they have so much hatred towards me if the inspector pull the camera at the red light they find all day long city carrier running the light making u turn in the middle of the system violating all the rules and regulations in a government job but because i were on a side street doing business with my seatbelts on delivered mail with my door open they put me off the clock's i were always told by safety caused i used to be a safety captain as long it's a side street and your seatbelts is on we were allowed i weren't on a main street a side street doing business but i am black been mistreated discriminatory and violating if you gave the postmaster and areas mgr of the city of Memphis a dart broad inspector general you can bet on 20.00 they will make sure that dart they throw with go straight thru my fore head i know we made not be equipped with a lot of man power in the pass two days in the city of Memphis mallory's station, north station ,desota station all the news carrier been rob at gun point and here it is the man still on the run and as a postalmaster and areas mgr you send mgr out to followed carrier in their own personal cars and we already look over our shoulders make sure we safe and Management followed you in their personal cars dont you know that why we are been rob at gunpoint people and customers watching Management in person cars following carrier and someone with the wrong mind done came up with a plan caused they see what's going if mgr can do it why not a criminal only in the city of memphis that Management teams can do some of the most unprofessional things and endangering their employees 4811 cottonwood over forty post tubs sat at the mail box with leave in them caused the homeowner who live there is a supervisor for the USPS used white postal tubs for her personal used and you all wondered while the USPS losing so much money all month they been following me on the street but you can bet not one of those Management reports to the postalmaster or areas mgr you got forty white postal tubs sit on the curb waiting on the garbage truck to come pick forty USPS full of leave sorry we don't have a voice in the city of memphis if I could attach the picture of all these white USPS USPS tubs that a blind Management claim they couldn't see but they can harassment and following me caused this they instructions from the area mgr and postmaster but they couldn't see over forty tubs waited to be pick up by the garbage trucks which are USPS property and money that they have lost caused the supervisor feel that caused she work downtown and that she could bring tubs home that should be used to put mail in and not leave but when it's all said and done the first thing will be is that the postmaster will say she lying but the pictures tells a thousand words and as a carrier's and it's on my route that should be reported but I dont have a voice caused they have so much hatred towards me thank you for listening

    Apr 06, 2019
  • anon

    My whole stance on why non-career employees can't be kept, is the fact that it takes so long to become regular. If there was a set time after being in service so long, you knew you would get promoted, you would actually have the will to work and stay, knowing you'll eventually get somewhere. Instead they would rather have this bogus system for pitting people against each other for positions, just to get decent benefits and a good wage.I totally get seniority and I've no problem with working hard ,but there is nothing to look forward to-no motivation. Noone wants to give you any info,you have to find everything out yourself on how to move up. The union doesn't help you unless it benefits them and they make some money.The regulars don't want to help you,even if it doesn't take anything away from them.It's like as soon as they make regular,they're on a whole other level and they don't want to tell non-career employees anything about the postal service. I think one of the main things is the Postal Service tries to pit employees against other employees by this level system and all it does is create drama and wreak havoc on getting work done because people don't get along,due to resentment and hostility. I've been told by people who have been at the post office for 30 years- trust no one.The postal service is against all of us getting paid and recieiving benefits fairly, so working together as a team is hard to do when you're basically taught to get your own stuff done or else. There's no teamwork, no team building. It's everyone for themselves, and that's what we find out after working here.

    Apr 04, 2019
  • anon

    Our turnover rate is high at Northport Alabama for RCA’s 1. I don’t know what the problem is for other offices but for mine, management is the problem. Most new employees don’t know everything that is offered to help them and out management will not tell them or help them. They get 3 days of training. Day 1- ride with regular. Day -2 deliver half the route. Day 3- deliver other half of route. If the regular takes off the next day( and that’s a big if- some new employees get those three days and don’t work again until Saturday) new employees are expected to run the entire route by themselves. Running the route is only about 30 percent of training. New employees need to train on the case and properly getting the parcels and mail together- which at our office, they never get. They are put on other routes without any training which can be frustrating and overwhelming for them. 2. Most of the time the regular carrier “trains” new employees, but training requires patience and if you are trying to get out and back fast the new employees are left out. I worked for the usps for 3 years before I truly understood markups. Our management is horrible but if they were made ( actually something they had to do) to actually give new employees 24 actual hours of training instead of 3 days where the hours vary and more than likely fall short of the 24. If more time is spent in the office instead of on the road then maybe they won’t be so overwhelmed doing it by themselves out there. I believe proper training is the key. 3. High turnovers cause over working of other employees which result in stress and an unwillingness to come to work and delayed mail

    Apr 04, 2019
  • anon

    I was a PMR for 3 years and it was absolutely impossible to be moved to a clerk position or even a PSE. Sometimes, your noncareer employees make better employees in the long term aspect of a business. After 3 years of being denied the oppurtunity, I sought employment outside the USPS with a private company. How ironic is this? The company I work for, I work very closely with the USPS and my job title is Manager of Postal Operations. I've been here, three years and couldn't be happier.

    Apr 04, 2019
  • anon

    My opinion, to probably help the turnover rate of non- career employees, is the way they are explained the job details and what is expected of them. First, they should be told that they will be working ALL holidays and will be working SUNDAYS. They need to be told that it will take some time, maybe even years before they will make a CAREER status to become FULL TIME career employees, AND that their time put in as a non-career employee DOES NOT COUNT towards their retirement. Only upon day 1 (one) when they become full time, will they start their mark. And also the way they are spoken and treated. They are getting a far less wage and little or no benefits and or any vacation time. They are doing the same grunt work as a full time employee and receive no recognition for even the slightest efforts put into doing the tasks involved in all sorts of weather and or conditions. Proper training is also a factor. These new recruits are not properly shown what is really involved in the everyday to day tasks that are expected of postal service employees. New rules and work format constantly change and is hard enough for veteran workers to keep up with, let alone someone just starting out. Shadowing a career employee for one day, and watching THEM work, and them sending them to a carrier class or school of some sort, I feel, doesn't really explain the real goings on of what is entailed for doing the job the proper way. When I was trained, I went out with a carrier for three (3) days and actually delivered mail with him to get the feel of what to expect and was explained to about properly securing the mail and or vehicle. The last and most important of all is to have KNOWLEGABLE supervisors, who have been actual career employees for quite a while doing the job they were assigned, instead of people becoming bosses just because the job was HARD and they just didn't feel like doing the work.

    Apr 03, 2019
  • anon

    RCA's are treated as second rate citizens inside the PO. The supervisors think they are the masters and can abuse them. RCA works more hrs than a regular with no benefits. No leave even when requested for genuine reasons. My PO is short on subs therefore they are made to work 7 days a week. The new recruits are not used to the rigor and drop out. Also if they were paid a little more maybe that could be an incentive to stay.

    Apr 02, 2019
  • anon

    Management has no respect for contractors carriers, PSE, RCAs and regular employees causing a lot of anger between all, this is creating a situation of "I don't care" and "i am just here 8 hours and don't care if mail is miss delivery or lost". Packages are LOST daily because there is not control of management of what is being delivered and bring back for customer to pick up, Postage Due packages are piling up until the customer start looking for with a tracking otherwise too bad, Contractors are being insulted, screamed by management daily making them feel angry and employees the same. Lines at the retail offices are long for lack of clerks, because management only staff the windows when "Mystery Shopper" is on the area, otherwise, too bad, Management put the phone ON HOLD, because they don't want to deal with complainers, especially if they are old, No compassion and no respect . Management falsifying documentation making customer and their own bosses believe that mail is put up on PO boxes on time, while mail is waiting in the back to be cased, IS A SHAME what is happening, now if you want to know where is this office, email me back.

    Mar 31, 2019
  • anon

    This is not a job..Its a slavery...I have been a CCA for past 9 Months..In one point when i started they made me work 19 days in a row. very poor management. Plus with all these amazon packages through out the week plus sunday's. Its not even worth it. Managements keep pushing you around. I have been double casing carrying extras plus whatever routes i do. Its totally abusing. They don't care about you its all bout them and the packages. No appreciations what so ever. Good news is I am going to give them my 2 weeks notice and i will be out of there soon.

    Mar 30, 2019
  • anon

    It is perfect postal logic to ask why someone you give half wages to and who are repeatedly told that they are not benefit accruing career employees don't act to protect a career which might never come. The problem with trying to act like the gig economy is that Congress mandates us to be out 6 days a week, and Amazon on the seventh day. And you can't depend upon someone just showing up. Especially with a flat wage rate that does not adjust for the local cost of living.

    Mar 27, 2019
  • anon

    I believe the underlying reasons for non-career employee turnover is due to a lack of efficient management personnel which breeds a culture of reprimand and discipline as opposed to positive reinforcement and justified criticisms. Because of a lack of a accountability this culture continues to grow within the ranks of USPS management personnel. Non-career employees are worked excessive hours with many being told “take it or find another job.” There is an extreme lack of flexibility when it comes to scheduling for the non-career workforce; USPS management personnel forget that non-career workforce employees have lives outside of the postal service and simply overwork non-career employees because they can. This while simultaneously delaying them conversion to careee status. A job at the USPS is not as attractive as it once was especially with a growing workforce of “millennials” that will sacrifice decent pay and benefits for peace of mind and a safe and healthy workplace that they enjoy coming to each day. In order to increase retention in the non-career workforce the USPS could end it outright and convert those employees to career status and any new hires considered career employees. The USPS could also invest in training for management personnel on how to respect employees; ensuring equity in treatment. Without much needed changes the USPS will be in a perpetual state of training large numbers of employees at rates which are much higher than other places of employment. This in turn impacts the ablilty to provide a safe and efficient seevice to Postal customers.

    Mar 27, 2019
  • anon

    I was an RCA 5 years. I resigned because the regular carriers were so mean and hateful. The regular i was assigned to was especially hateful to me because i refused to bow to his demands that i cheat and lie on the 2016 mail count. He showed me how to fake markups, hide the scanner at railroad crossings to get more time credit, and numerous other cheats to make his route(therefore his pay) greater then it actually was. When i refused, he made it his personal mission to make my postal life hell. He made up stories that i was sabotaging other carriers vehicles and routes and got them to side with him in filing harassment charges against me. I took it for two years before i had to quit before i went postal on him. I had 13 different supervisors during this time. Even though i begged them to stop him ..they all became targets of his violent outbursts and manipulations of the rules. Many a supervisor was reduced to tears from his tirades and tantrums. If no one is willing to help or even attempt to stop this bullying why would anyone want to work in such a toxic place?? The regular carriers have such a misconstrued sense of entitlement that no matter what the supervisor instructs them to do..they just do what they want. They all take off the heaviest days...i.e. after a holiday , call off at 6am for 730 clock in. Rcas are at their beck and call with no thanks or gratitude. And are blamed for any mistake. We do same job for 1/2 the pay. Does it really take a rocket scientist to figure out why we leave?? We temporary people are the future of the postal service. Some of us wont stay...but many of us will. The sooner this is realized the better. We are your future. Treat us as such.

    Mar 26, 2019
  • anon

    Better training programs to start. Stop throwing new hires on routes they are not trained on or barely trained to work their primary routes. Stop pushing new hires out the door for being slow, this job takes time to learn and the postal service thinks 3 days a week and 20 hours within those 3 days is enough training on the job. The Academy is great but it’s not route experience. When a new hire also follows a direct order from management that changes up their delivery procedures, remember not every craft is the same and you just confused that carrier.

    Mar 26, 2019
  • anon

    I was an rca for seven years before I made regular-which is a fairly short timeframe to make regular on the rural side. For most people working for a big company they expect some sort of advancement in their career a lot sooner if they can do the job well. RCAs get nothing, doesn’t matter how good you are, how long you’ve been there or how much you work. You get a paycheck and that’s great but you can get that anywhere, and most other places you can work your way up the ladder. I’ve seen several RCAs who were very good go to other jobs, even though the pay was less, where they had a regular schedule and were off weekends and holidays and had the chance to advance. As RCAs you are going to be working weekends and some holidays-Sunday too now-with no kind of incentive-no vacation, no sick days, no retirement, no savings plan. Until you fix the job you’re retention rate will not improve.

    Mar 26, 2019
  • anon

    The fact that cca’s have to work 7 days a week is ludacris and outright dispicable. I understand if you want to work 7 days a week. But if your are constantly complaining about not wanting to work 7 days a week because you can’t spend time with your wife and kids, you shouldn’t be forced and scheduled to work 7 days a week. In NYC minimum wage is $15 hour, what is so enticing about making $17 ( for a job that apparently is considered prestigious). The pay is outright laughable. I have been a CCA for 2 years. Next regular was supposed to retire this year, yesterday he hits me with the news that he won’t be retiring this year, instead he’s going to stick around for 4 more years. Great am I supposed to stay at this job and be treated like a slave For 4 more years ? I love the job but it’s not worth 7 days and 70hrs of my life, especially when I can go to work at McDonald’s at almost the same pay with better benefits

    Mar 26, 2019
  • anon

    I have worked for the post office for 12 years now. When I started I came in as a PTF with decent salary, benefits, as well as being able to contribute to a TSP fund for future retirement. In my opinion the reason for the high turnover rate for CCA’s (non career) is due to the way they are treated by management. I hear the way supervisors get nasty with them when they call and tell them they are running late and will not be back to the office on time when doing a route they do not know as well as a piece on another route and expect the CCA to be back at a decent time when management doesn’t account for the travel time between the 2 different routes. The lack of training doesn’t help prepare them for the job and should be longer than 3 days on the street with a carrier. Training should be for at least a week. The job has changed so much over the 12 years I have been with the postal service that I feel one can not be taught every thing in a 3 day span. I think if the pay was a little more and included benefits and an option to contribute to a retirement plan they would stay longer. I also think that the postal service is so in tuned to making proper numbers ( street time, scanning, sample requests ) that they forget we are in a customer service business. Some days it may take a little longer to do a route because we talk to customers. We are the face of the business and shouldn’t be frowned upon for taking a little extra time to say hi to people we see every day. They are the ones that mail letters, bills, cards, etc. and help keep the postal service in business.

    Mar 25, 2019
  • anon

    I agree! I enjoyed getting to know people on my routes and many elderly would wait on me and come out to say hi or ask things and I was always pushed to be faster at my two evaluations although I never missed a scheduled day and I worked 12/13 days straight no days off but you want me to be rude for speed? I was then fired for bringing a customers rug back due to safety and previous theft issues in the apartment complex I didn’t leave it on their porch that day and planned to redeliver that afternoon until I was moved to another office to help deliver and told to go home after hours at the second office and the rug was left locked in my truck overnight night and the next morning I was fired for that

    Apr 13, 2019
  • anon

    I agree with all these comments below. I've been an RCA for four years, lucky to be guaranteed one day a week, Saturday, and lady I sub for appreciates me, usually let's me know in advance days she needs off. I have been subbing another route too, and really want to work more. What I noticed is other subs that just started for other routes, are called first, and I'm last to be called, if they don't want yo work, which is mostly the case. I have expressed appreciation for extra days, and always have been reliable, never say no to work, so it makes me feel a bit uneasy about my job. I understand how non career isn't something most don't want to commit to, you don't have a sense of security, especially when new subs get called before you. I wondered too why we don't get a raise, thought that was weird, we have gone through cars, luckily, buy used, and husband can fix them, but tires, breaks, all that aren't cheap. I agree, they need to give sane to non career, if they want to keep them. Dedication is a two way street. Good business is due to good employees, all of them.

    Mar 24, 2019
  • anon

    Every one of the comments I read is true and valid, I have been with the postal service for over 30 years. I could write a book on how things have changed (and NOT for the better) but I have to say..."will our experiences and opinions change anything?" I doubt it. And so it makes me weary to even think of wasting my time telling you why the postal service can't retain RCA's and temporary employees. Good grief! Look around. You're starting to lose your good employees also. Our office has lost one long-time carrier because of Amazon. Soon to be losing another one because of Amazon and postal bullcrap. And as soon as I can get out I'm going. I was going to work another 5 years but I am sick of Amazon, I am sick of our worthless union "selling us down the river" every contract, I am sick of hearing the POOM on teleconference everyday bitching about carriers, I'm sick of working my day off because we can't keep subs . Why would anyone want to work for the post office anymore. All the post office cares about is packages and looking good to the public but treating their employees like crap!

    Mar 23, 2019
  • anon

    Mr. Hersh, thank you for your comment. We will keep this in mind as we perform this audit.

    Mar 25, 2019
  • anon

    Also take into account loses due to retirement. Our office will be losing 25% of our total staff to retirement. You could lose the PO nationwide due to lack of interest within 3 years.

    Apr 08, 2019
  • anon

    I been work for Post office during the peak holidays season. About two months, I totally understand what Is CCA feel, You are doing more jobs and unstable schedules, Then the regular letter carrier, You get puy less, work more, get a lot push from the supervisor, even you doing fast then the regular, still feel you are not important. That why I choose quit.

    Mar 23, 2019
  • anon

    I believe non-career employees leaves the postal service because of being overwhelmed with the work. The regulars takes advantage of them, their not properly trained to know what exactly their job duties are until something goes wrong and its brought to their attention by management. It’s frustrating to see whst employees get away with.

    Mar 22, 2019
  • anon

    As a spouse of a CCA even i know how terrible it is to be a CCA for the post office. My husband loves his job. He is very task oriented and is able to deliver mail quickly and efficiently. Unfortunately for him, this means that he he is expected to do more work on a daily basis. He is never rewarded for doing his job efficiently, only given more work to do. Now i'm not saying that this is because others are not doing their work so he has to pick up slack, but i am saying that the post office needs to be more appreciative with people who put in effort and do their jobs well, rather than punish them with more work. He can return from his opted route, and be told to go out again for parcels, then return and have an hour before he hits 12 hours, and be told to go back for an express. He comes home tired, grouchy, and resentful of the position. Currently, they have him working MANDATORY 12 hour days. He is presently on his 5th straight day of this. Last night he got off at 8pm and stated that half the office was in the break room on their phones for an hour because there was nothing to do, but they had to stay. I don't understand what is going on with the system where people are being FORCED to work and can't leave because the company has to make hours. It is cruel. Don't they think he would rather be home relaxing, getting ready for his next day where he will put in 100% and be expected to do more than ever? When he does have a day off, usually they will call and ask if he wants to come in. He always says no. He also has not had 2 days in the same week off (I’m not even saying consecutively) in I don’t even know how long. He has worked for the post office 1 year and i can only remember 2-3 times he has 2 consecutive days off. Two other times he has called in sick to obtain at least 1 more day off a week. He has been on a strict 6 days a week work regiment and it is not healthy. NO ONE SHOULD WORK THAT MUCH. He comes home beaten down. Imagine this is your significant other, child, friend, it's just cruel behavior to expect someone to commit their life that fully to work. I work at a mental health office and we see a lot of postal employees. Not saying that they weren't in need of care before the post office, but i can tell you that my husband has never had mental health issues and i can see him slowly unwinding as the days tick on. Mental health is only part of it. The other part is physical health. When do you expect these people to eat proper meals in a 12 hour day coming home exhausted? Or even think about going to the gym? sure, one of the perks of the post office is you can have a discounted gym membership, but who of you guys uses it because you're so exhausted by the time you're finished with your day. Most days, he just comes home and wants to spend time with me and relax. Consider that people NEED to have a life outside of the post office. They have people that love them and want to spend time with them. They have activities they want to do. They have something to live for other than their jobs and if you're a CCA the post office treats you as something disposable that is not appreciated and can be replaced which is not the case. The post office would not function without CCA's, but really these CCA's should just be regulars. There is no difference. They are working just as hard, just as much, and earn so much less, and have so many less benefits. Yes, it saves the post office money to have CCA's, but at what expense? Wouldn't you have happy carriers that love their jobs and can do them well that are committed to their work as opposed to someone exhausted, overworked, malnourished, and sick from their work? It is sad how CCAs are abused in the workplace and I feel for each and every one of you.

    Mar 22, 2019
  • anon

    I just became a regular after 3 years as a CCA, and I could not agree more with what you described. It is a world of difference just being able to sign up for work assignment/8 hour day list because management just leaves you alone. You carry your route and go home, i absolutely love it now. If they would have CCAs go regular after they hit their one year mark it would make things more bearable in the current circumstances of a CCA because there would be a light at the end of the tunnel to look forward to. 1 year is plenty of time to put in in order to become career (even if it is just as a PTF).

    Apr 07, 2019
  • anon

    Well said Megan, the exact same for RCAs in some offices, they just cannot keep them and the ones that stay are run ragged. I worked 6 day weeks for over a year at one point, it gets ridiculous-and none of my 7 years full time+ will count towards my retirement- finally made regular at 53

    Mar 26, 2019
  • anon

    My Post Master doesn’t have the temperament to work with the public or people in general. The “availability of 7 days a week” is used as a “stanby” status by RCAs, whom are treated as second rate citizens and nearly indentured servants. I’ve heard sexist remarks, employees used as scapegoats for nearly every issue shes caused. Personnel missing immediate families funerals due to being bullied into working. Burning bridges with other offices making it impossible to get help outside of ours. Pay issues, retaliation for filing grievances and not making it achievable for disabled Veterans to make scheduled appointments. I wish we had some type of “Climate” survey because ours is more toxic than the worst Military one I’ve ever seen.

    Mar 22, 2019
  • anon

    For starters make the regulars come to work!!!! When they don't show CCA's have to do a route that carry overtime on its own; then have a AUX route on top of it. It causes some of us CCA's to bring back mail/parcels and get wrote up. The regular carrier got away with delivery of mail, the supervisors got it out the building, and the poor CCA gets treated like a dog and wrote up. That is why you guys can't keep any CCA's. MAKE YOUR REGULARS COME TO WORK....PEOPLE LOOKING FOR WORK AND YALL LET THEM GET PAID TO STAY HOME AND THE CCA'S GET TREATED LIKE SHIT

    Mar 22, 2019
  • anon

    Toxic leadership. Look no farther.

    Mar 21, 2019
  • anon

    It takes a a certain personality to handle being alone for 6-10 hours a day. Most likely a safety concern. highly recommend head phones for park in loops. Most likely new hires will think this is awesome listen to music,work and get paid. I personally can’t listen to music when working. But apparently most done even going to the bathroom.???

    Mar 21, 2019
  • anon

    First and foremost the process of hiring should be made easier(more user friendly) for applicants and be a quicker timeframe from applying to orientation. In orientation all noncareer hires ( including ARCs) should have time with a union official for information on their craft and union recruitment. Once in the office, the entire OJT training should be done to the fullest and not shortchanged in any way. Local management should be supportive and patient with new hires. Consistency seems to be a problem throughout the USPS, even more so in the hiring/ training process. Regular pay increases and more benefits for non career employees would go a long way and make usps more competitive in the job market.

    Mar 21, 2019
  • anon

    RCAs: No one has a vehicle suitable for mail delivery. Period. And management comes down too hard on new hires, expecting them to "make evaluation" within an unreasonable time period.

    Mar 21, 2019
  • anon

    Well number one treat them like humans not cattle. We work for Amazon now. Management is a joke.

    Mar 21, 2019
  • anon

    I am currently a full time rural carrier. However I spent 20 plus years as an RCA. I was one of the "lucky" ones to be hired. I personally knew some of the other employees in my office before I was hired AND I had a post master that listened and helped solve delivery problems. I had a support system in place from day 1. There is no one-size-fits-all when it comes to solving the turnover problem. New hires struggle with different job aspects and in different ways. What I've noticed does work is support. Real encouragement and someone the new employee can turn to for answers. You may say that the PM(post master) is responsible for this. However there are many who have never done our jobs and have no clue how to help. The solution could be one carrier(city or rural) to be a mentor of sorts. Checking in with the newbie everyday. Answering questions and helping them to solve their personal work obstacles. A lot of times, in my extensive experience, I've found that this would help greatly. It has in the past in our office. It would have to be someone who actually wants to do this. Not someone "assigned" for it to work. thank you for your time Patti Miller

    Mar 21, 2019
  • anon

    In 2013 as a T.E. City Carrier making 22.15HR, 4HR work guarantee, and 4hr max AL. Not many carriers quit then, in my area. I'm assuming because of the payscale and didn't have to work Sundays. That's what kept me around. Then my pay was cut to 16.25HR as a CCA, 2HR work guarantee, 4HR AL max, work 7DAW and erratic work schedule(not knowing when, where, how much, and unfamiliar with the area. "Follow the mail"). I stayed around only because I had so much time in, seniority in conversion and better than factory work. I think CCAs start at 17.29HR, high-dec. insurance, 6 (4-8)Hr holidays and Max 4HR AL per pp. They have to work everywhere 7DAW possible, in an 50 mile radius of work station. It is stress full to learn all of that, I think I had in 19 city/stations before I finally got hired in 2018, 8.5 years as a temp. So how much would it cost to bring up pay to TE levels versus cost of high turnover rate in CCAs? Use turnover rate of TE compared to CCA turnover rate? Then how much savings would new pay scale/bens compared to career? I don't have that data.

    Mar 21, 2019
  • anon

    Thank you for your comment.

    Mar 22, 2019
  • anon

    I quit the RCA position after working for six years. Why? Because I had no benefits yet was working full-time hours. The package volume became extreme yet the route was evaluated the same. There are no set days so you cannot schedule your life around never knowing whether you are working or not. I also saw no chance of converting to regular and after six years of working as an RCA, so I decided to go back into the private sector with a regularly scheduled job. That was one of the best decisions I ever made...and that is a sad thing since there were things I really liked about the RCA job.

    Mar 21, 2019
  • anon

    Treat us like humans and allow us to have time with our familys I litterly wake my kids up for school and put them to bed and during Christmas time I don't even get that then get treated like garbage dosnt really inspire you to do ur best work or even want to go to work

    Mar 21, 2019
  • anon

    First off it’s the management. Supervisors and some MDO’s do not know how to treat people with respect. No one in 2019 is going to take disrespect from a supervisor to keep their job. There are too many other industries that pay the same or more that do not excessively overwork, berate, intimidate their employees. Second, start interviewing these potential new hires before you waste money and time on drug tests and background checks. Be honest with them about the 10-12 hour days and 6-7 day work weeks. Lying to them costs time and money. Third, the payscale should be reflective of were you live. Postal workers career or non career who live in States like California and New York where the cost of living is higher shouldn’t be making the same entry level pay as someone who lives in the south. That’s crazy. Lastly, most people like to spend time with family. Mandating non career employees EVERY holiday and EVERY weekend gets old and so does working 60+ hrs EVERY week hence people start calling out and eventually quitting. Come up with a set schedule for non careers such as a 5 day 10 or 12 hr shift to give them 2 guaranteed days off. And it doesn’t have to be back to back days. Have a sign up sheet for them if they want to work a non scheduled day. You’d have a more stable and productive workforce.

    Mar 21, 2019
  • anon

    New hires are being forced to run routes by themselves within the first two weeks of being hired because of shortages of relief carriers. They've been told you are GUARANTEED one day a week, but you will probably work 2 or 3 days. Which turns out to be more like 5 days a week. They applied for the "PART TIME" job for "PART time" work not FULL TIME. Managers expecting way too much out of new hires before they even become proficient on the actual route they were hired for. 2. Stop expecting miracles out of new hires. Not every one can learn as fast as others can. Maybe allowing two different trainers to work with them to give options on how to work the mail, load vehicle, etc. When you have a 5 month newbie who still struggles with barely meeting dispatch time maybe allow a seasoned carrier ride along with them to see where they may can improve on street time to work more efficiently. 3. The turn over rate causes fatigue and stress on the seasoned rcas because they end up having to double up on routes, splitting them and working many hours at a "PART Time" status without benefits. Teach new hires that service is definitely a key factor of the job. Also, teach them to learn names of customers not just numbers to help cut down on misdeliveries. Point out that THEY are a reflection of what the postal service is therefore their work apparel should reflect honor and dignity to our business. Not showing their underwear, or exposing body parts., or looking like gangsters or mob members.

    Mar 20, 2019
  • anon

    I've been around a while. CCA's are City Carrier Assistants and I believed that they were created to assist the regular work force. thought my overtime was gone. The next thing I know, there's a person doing the route next to me for half the money. Now that may sound good to you guys, but once they figure out what I make and what they make they get a little upset. Most who have quit are told that they'll be required to work an occasional Sunday but work every Sunday. They're being lied to. I was hired as a PTF and knew it was almost guaranteed that I'd have my own route in a few years. It was worth the pay cut coming to the Postal Service for my security. There are no guarantees being a CCA. I make over thirty dollars an hour and it's not enough, a nice nine mile walk in zero degree weather. These poor shmucks make half that, and they're expected to stay? With no light at the end of the tunnel? My local grocery chain hires night workers, stocking shelves in a warm dry store for the same money CCA's get. This program does not work. Typical P.O., though, when something doesn't work (FSS), we double down and force it to work. The answer is give them something to look forward to. Maximum 18 months and you're regular. Maybe unassigned regular, but you're in . Full benefits, full time, regular day off. Then you'll have to wait for me to kick off before you get a route of your own.

    Mar 20, 2019
  • anon

    As a former CCA, I can attest to the high turnover rates in my area. Management at one of the stations seems to be disjointed, unprofessional and cause of a hostile work environment. I really enjoyed my job yet I could not handle the additional undue mental strain caused by lack of proper management. I can also attest to CCAs working 10-12 hour days, almost daily. We are often times forced to work out of unsafe vehicles or in the dark or in unsafe working conditions outside. I hope things turn around for the post office. I miss my job and would like to go back, yet won't until things change.

    Mar 20, 2019
  • anon

    I have worked in the city carrier craft for 21 years, and have also been an on-the-job trainer. I believe unrealistic expectations of performance by management is a large part of it. I have witnessed supervisors outright lying to new employees about how long a particular task should take. Many carrier supervisors have never been carriers and don't know the job and are simply repeating information given to them by their bosses that want them to "make the numbers". Career employees have the union to fall back on. Non-career employees find it easier to give up and quit when under pressure. They don't know how to deal with threats from the boss and with little benefits they have nothing lose by just quitting.

    Mar 20, 2019

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