• Project Title:
  • Mobile Point of Sales (mPOS) System
  • Start Date:
  • Wednesday, March 8, 2017
  • Estimated Report Release Date:
  • August 2017

The U.S. Postal Service uses its Mobile Point of Sale system to expedite customer transactions, reduce wait-time in line, and enhance the customer’s overall retail experience. The mPOS system is an innovative and practical solution to speed simple transactions in Post Office lobbies.

The mPOS consists of three pieces of equipment — a modified Wi-Fi, a fifth-generation Apple iPod Touch, and a portable receipt and postage printer. Retail clerks are able to use mPOS devices to:

1. Scan prepaid barcoded packages for acceptance.
2. Sell select Forever stamp booklets and retail products such as Ready Post, greeting cards, and featured retail items. 
3. Sell Priority Mail Flat-Rate postage.
4. Process “Delivered” Mail Pickups and have customers sign right on the mPOS device. 

A retail associate can accept payments with mPOS by swiping credit cards and non-PIN debit cards. The mPOS software also provides a choice of email and/or hardcopy printed receipt.

  • What issues have you encountered with mPOS devices or the system? 
  • How can the mPOS device or system be made more secure? 
  • Has mPOS improved the customer retail experience? If so, how?
     

Comments (6)

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  • anon

    I did call Lawndale sheriff and made a report

    Apr 20, 2017
  • anon

    Can always use some extra help paying bills an always behind on my bills because SSI don't pay all my bills or financial obligations

    Apr 16, 2017
  • anon

    The carrier that works our neighborhood is LAZY. Twice we have had notices left on our front door when we have been home all day. The carrier did not ring the door bell or knock. Our little dog would have alerted us even if we missed hearing the knock. He lets us know when anyone is at the door. So the carrier just stuck this notice on with a piece of tape and never bothered to notify us by doorbell of knock.. He simply didn't want to take the time to do his job and sticking the notice on our door was a quick and easy way to get out of there fast. I would appreciate it if you looked into this carrier and see if this happens a lot on his route. We were home all day.

    Apr 09, 2017
  • anon

    i have no issue

    Apr 07, 2017
  • anon

    This system is a joke. It's being used in an office with one window clerk and a one LSSA. Usually being ran by a PSE, CCA, or a carrier on light duty with no window experience. So it causes frustration for both the customers and the window clerks, doesn't speed up the line, or shorten the long wait time! Maybe if this program was properly implemented or if the postal service wasn't trying to completely shut down window operations, this could be a useful tool!

    Apr 04, 2017
  • anon

    Need to be able to add all kinds of stamps without limits. Doesn't always read credit cards on the first try frustrating customers.

    Apr 04, 2017

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