• Project Title:
  • Registered Mail
  • Start Date:
  • Monday, January 9, 2017
  • Estimated Report Release Date:
  • July 2017

Registered Mail provides extra protection for valuable letters and packages with evidence of mailing and delivery. Registered Mail is placed under tight security from the point it enters the mailstream to delivery, and it includes hand-to-hand transfer during transit. When not in transit, Registered Mail items are in locked cages separate from other mail. Movement of Registered Mail in and out of the locked cage is recorded and requires signed authorization. 

Registered Mail is tracked, which allows for online delivery date and time verification. Postal insurance up to $50,000 is included with the service. We will review current operational controls and identify potential process improvements over Registered Mail.

  • How does Registered Mail compare to similar services provided by other companies?
  • How can the Postal Service improve the Registered Mail services or process?
  • If you’ve had positive or negative experiences with Registered Mail, please share it.

Comments (2)

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  • anon

    I ship many items overseas and often have the need to use registered mail for tracking purposes. I have been using it for the last 8 years. Here are some suggestions for improvements. 1 First and foremost is the trackability of the item. I realize that you cannot make other countries track Registered mail, but we have found that often they don't even track on the USPS site within the US. When entering a number we get "your item to -destination country- cannot be tracked. 2. Timeliness. - Registered mail can take an unreasonable amount of time. We have had registered mail items sit in Baltimore for 4 weeks. They arrive to Baltimore within 3-4 days of being mailed, but then nothing happens. The average time for time spent in Baltimore would be 7-10 days. Then they go to New York and the average time in New York is 7-10 days. Sometimes the tracking shows an items leaving the US multiple times, or going to multiple destinations within the US before exiting to destination country. 3. Security/ Indemnity - We have had registered mail get lost. The filing process for a lost item can take 6 months and then you don't even reimburse for the fee you charge for registered mail. So I pay for a secure service and when it turns out not to be secure, no refund is given for the fee. 4 The fee. $14.95 is very expensive for the service being provided. Especially since the service seems to be declining. Most countries charge around $5 for Registered mail. We communicate with many buyers from around the world and when we tell them the cost for Registered mail they are shocked. These are several suggestions for improvements to Registered mail I think that if the USPS could create a trackable mail product for both domestic and international it would be a product that would be utilized by many people. A few years back a product was being tested - It was a package of tracking labels that were sold at the PO. You could put them on your letters and they would track. That was a great idea. I purchased a large portion of them. And though there were some issues with the tracking, it was a step in the right direction. I think bringing those back and making them available for domestic and International mail would be a benefit to both consumer and USPS.

    Mar 23, 2017
  • anon

    You can not deliver mail if it is lost.

    Mar 01, 2017

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