• Project Title:
  • Delayed Mail Reporting in the Great Lakes Area
  • Start Date:
  • Wednesday, February 28, 2018
  • Estimated Report Release Date:
  • July 2018

The U.S. Postal Service considers mail to be delayed when it is not processed in time to meet the established delivery day. Postal Service personnel count mail daily, self-report delayed mail, and enter the information into the Mail Condition Reporting System. Delayed mail reporting is important because it helps Postal Service management make mail distribution decisions, identifies problems in achieving operational targets, and provides data to analyze operational trends.

Delayed mail at the Michigan Metroplex Processing and Distribution Center (P&DC) and the Lansing P&DC increased by over 100 percent in the first quarter of fiscal year 2018 over the same period last year. In addition, the delayed mail at the Detroit Network Distribution Center (NDC), which processes Priority Mail destined for six different mail processing facilities, increased by over 200 percent during the same time.

Our objective is to determine the accuracy of delayed mail reporting at selected sites in the Great Lakes Area. These include the Detroit NDC, as well as the Michigan Metroplex and Lansing P&DCs.

  • How accurate is the Postal Service’s delayed mail reporting in the Great Lakes Area?
  • How can the Postal Service improve delayed mail reporting in this area?
  • How has delayed mail in this area affected you?

Comments (3)

We welcome your comments related to the topic on this page. Complaints about the Postal Service, including lost, stolen or mishandled mail, that are unrelated to the content on this page, will not be posted. Please visit the Contact Us page for information on where to file formal complaints with our agency or the Postal Service.

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  • anon

    It’s been a week and my package tracking number gives me no information as if it is lost

    Mar 16, 2018
  • anon

    I sent a package to Brazil onpriority mail on october 27 my package still no get there I sent a letter and the Post office didnt anyrhing for help me .the package has christmas stuff and vitamins that my mother need.What going on?..

    Mar 14, 2018
  • anon

    I seem to be having a problem with packages being delayed substantially. Using the Postal Service’s wonderful informed delivery and tracking websites, I have been able to see these delays as they happen. There seems to be no good reason, almost as if it is purposeful. When I inquired with the PO manager, he jokingly said it was maybe an investigation and blamed of all people, the U.S. Border Patrol. I live in Honolulu! Sheesh!

    Mar 14, 2018

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