• Project Title:
  • Delayed Mail at the Denver P&DC
  • Start Date:
  • Thursday, June 21, 2018
  • Estimated Report Release Date:
  • December 2018

The U.S. Postal Service considers mail to be delayed when it is not processed in time to meet the established delivery day. Delayed mail can adversely affect Postal Service customers and harm the organization's brand. 

Since October 1, 2017, delayed mail at the Denver Processing and Distribution Center (P&DC) increased by about 48 percent compared to the prior year. 

Our objective is to determine the cause of delayed mail at the Denver P&DC. 

  • How has delayed mail at the Denver P&DC affected you?
  • What steps could the Denver P&DC take to reduce delayed mail?
     

Comments (9)

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  • anon

    With the tragedy of the carrier who died in the heat will OIG do an audit of that district? There are probably underlying circumstances which created the conditions for this to occur. It's the IOP. MAP, wrong size trucks, short staffed plants situation where product does not get to post offices properly. Carriers leave times are kicked back, carriers sit and wait for product. Carriers get out late and now work in the heat of the day. They are rushed to get back for dispatch.. Carrier dedication to customers and pressure to return are a situation ripe for carriers to ignore their own safety... The safety talks about taking breaks in the shade, drink fluids, etc are all well intentioned. But reality is very different.. Please look into this. If my guess is true, this is just the tip of the iceberg.

    Jul 18, 2018
  • anon

    We appreciate your audit suggestion and are very sorry to hear about the tragic event. Unfortunately, the issues you presented fall outside of the scope of our audit as our objective is to determine the cause of delayed mail at the Denver P&DC. However, the OIG Hotline is primarily responsible for receiving and evaluating concerns and complaints, and determining which OIG area would best conduct any appropriate inquiry or investigation. To report your concerns please visit the USPS OIG website and click on the red ‘Report Fraud, Waste, and Abuse’ tab at the top of any page on the website.

    Jul 18, 2018
  • anon

    Caguas Main Office in P.R 2 days no mail no mail truck no mailman at villas del rey 1 I need my mail

    Jul 17, 2018
  • anon

    Yes, I keep thinking it's my post office not sending packages but now after reading this it's the Denver processing plant that isn't scanning. Right now I have a package that seems to be sitting at my post office for 5 days. I'm sure its sitting in Denver. What can be done about this? The usps takes no responsibility and leaves us in limbo. Its ridiculous. Even though it's more expensive I will start shipping fed ex.

    Jul 16, 2018
  • anon

    We are sorry to hear that your package has not arrived. Unfortunately, this falls issue falls outside of the scope of our audit. For Postal Service delivery issues, please go to the USPS website and click on the Help tab for additional assistance with your issue.

    Jul 18, 2018
  • anon

    I've been impacted by no mail, delay of mail, mail delivered to the wrong address, and postal employees that consistently lie to law enforcement, and nothing has been done. Epic fail USPS OIG

    Jul 14, 2018
  • anon

    We are sorry to hear that you are experiencing mail delivery issues. Unfortunately, this falls issue falls outside of the scope of our audit. For Postal Service delivery issues, please go to the USPS website and click on the Help tab for additional assistance with your issue.

    Jul 18, 2018
  • anon

    The mail being delayed is costing me time with my family. Also costing millions in down time while we wait every day. I'm a CCA at Boulder Valmont and having to work this many hours is going to hurt someone from being tierd. Don't expect a response as I have seen the lack of respect from USPS. Thanks.

    Jul 14, 2018
  • anon

    Thank you for your response. The objective of this audit is to reduce the amount of delayed mail at the Denver P&DC. Are you aware of any steps the Denver P&DC could take to reduce delayed mail?

    Jul 18, 2018

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