• Project Title:
  • Priority Mail Express Refund Costs in the Southern and Northern Areas
  • Start Date:
  • Thursday, April 18, 2019
  • Estimated Report Release Date:
  • August 2019

Priority Mail Express, formerly known as Express Mail, is the fastest domestic mail service offered by the Postal Service. It is a competitive product that provides an expedited shipping service for any mailable matter and includes insurance coverage with most shipments. Priority Mail Express delivery is offered 365 days a year (in most locations) and is eligible for refund when it is not delivered by the guaranteed arrival time. Between March 2018 and February 2019, the Postal Service refunded about $8.8 million in Priority Mail Express postage and fees due to service failures. During that period, $3.4 million (about 38 percent) in refunds were issued in the Southern and Northeast areas.

  • How does the Postal Service’s Priority Mail Express service in the Southern and Northeast areas meet customer expectations?
  • How can the Postal Service improve its Priority Mail Express service in the Southern and Northeast areas?
  • How can the Postal Service avoid service failures and minimize refunds for Priority Mail Express in the Southern and Northeast areas?
  • Are there specific geographical areas where Priority Mail Express is consistently delivered late?

Comments (4)

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  • anon

    Tried to Ship a check over night,,,paid 22.68 for Priorty mail Express,,, was shipped from Bay St.Llouis, Ms, 4/09/2019,,,accepted at Bay St. Louis post office @12: 02 pm. to Jackson, Ms,,,delivery address has been the same since the 1950's,,,delivery person said she couldn't find it,,took it back to P.O.,,next day person who was to recieve the check went to the p.o to pick it up,,and was told it was out on regular route,,wasn't delivered 2nd day,,,so third day person went to the p.o and retrieved the check,,that someone was waiting for 2 days earlier,, so we feel that we are and deserve a refund ,,for the incompetence,,of the people responsible for the delivery of our mail,, Sincerely,, Carl E. Lewis

    May 01, 2019
  • anon

    US Postal General fraud since before or right after 911, The Patriot Act failed to identify theft, mail fraud ”NYCHA”, NYPD, anti - Terrorism squad, cam operation Rutgers houses, Presidential seal,blackmail, FCC, ABA, LSAT, US Supreme Court (Lower courts, My incorporations, WiFi, Music streaming’s a tax of travel? Apple? 917-523-8801, 103-58-2675, since 1996 to present identity theft and NYS Criminal background check on me 2005!

    Apr 30, 2019
  • anon

    On April 11, 2019, I personally visited our Main Post Office to mail my state tax check. I purposely Requested Priority Mail and was informed that the expected delivery is April 12, 2019, as well all know To date 4/27/2019 it has not arrived a The NJ office of Taxation, in Trenton, NJ . This is the same state, that is about less than an hours ride. It’s beyond my comprehension that something so simple can travel to through 4 to 5 different sorting destination and States and no one has realize that it has been to the same site 2/3 times. I continue to track my PM on a daily basis and have personally visit the post office with no answer to date. I am stuck in this roller coaster that is stressing my daily live, however no one has an answer or is willing to do the extra to resolve this issue. I am out of my wits. Something that was suppose arrive 24/36 hours has yet to be delivered Its more than 15 days. This is just unacceptable. Take pride in your job responsibilities, give that extra push to resolve the issue. After my visit to the HUB all I get it’s pointing the finger to the next facility. Just incredible that we can not depend on our local Post Office, a Government entity, with what I was charge I could had went to FEDEX, UPS and guarantee the overnight delivery. I learned my lesson and as of today I will not be using our Post Office for any mail to be shipped threw them.

    Apr 27, 2019
  • anon

    Hi try to grt info on bids for box truck regionals mail delivery in New Jersey if u can provide me with the right web !!! Thanks you

    Apr 24, 2019

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