• Project Title:
  • Mail Excluded from Service Performance Measurement
  • Start Date:
  • Monday, April 8, 2019
  • Estimated Report Release Date:
  • September 2019

The Postal Service has service standards (timeliness goals) for delivering mail after receiving it from a customer. The service standard is determined by the class of mail and by where it's coming from and where it's going. The Postal Service measures its mail service performance against these standards.

However, in 2018, over 32 percent of mail was excluded from measurement. To include mail in service performance measurement, mailpieces need to have legible intelligent mail barcodes (IMb) and need to meet mail preparation and mail induction guidelines.

We plan to determine the reasons certain mail volume is not included in service performance measurement.

  • How have you been affected by mail not being included in service measurement?
  • What actions has the Postal Service taken to increase the amount of mail that is measured? 

Comments (3)

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  • anon

    Mailed a 1st class envelope to Conrad Montana from the Main Great Falls Post Office. Tracking # 2936360401. Mailed the envelope at 9:25 AM on 4/11. The party I sent the letter to received it on Thursday 4/18. According to my receipt, I was told it would PROBABLY be there Sat. Morning. This is not a great reflection on the Postal Service. I would appreciate if I could get some accountability on your part.

    Apr 23, 2019
  • anon

    The audit team appreciates your comments and taking time to respond to our posting. In addition to accountability, please let us know how you believe service performance can be improved.

    Apr 29, 2019
  • anon

    So glad you asked. The tracking system great when available. To say the least, it keeps honest people honest. Measurements are some what of an anomaly. I haven't the expertise to fully analyze the accoutrements, but have been told they are reliant on "land lines" which would lead to my experience of not looking at the clock but rather evolve an awareness of cyber torrents, that dissipate after the rolling stock complete their routes, or as sometimes known as "rolling up the sidewalks".

    Apr 22, 2019

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