• Project Title:
  • Business Customer Retention Strategies
  • Start Date:
  • Wednesday, October 4, 2017
  • Estimated Report Release Date:
  • February 2018

Small businesses make up the bulk of USPS’s business customers. And, while they might not generate the revenues of the largest USPS business customers, they represent one of the best opportunities for growth.

Yet small businesses do not have a dedicated account representative the way large business customers do. USPS allocates fewer resources to serving this pool of customers -- who might be inclined to turn to other providers.

Within the last few years, USPS implemented small business retention strategies to gather feedback and insights through surveys and sales campaigns.  We are currently conducting a review of USPS’s small business customer retention strategies and would love to hear from you.

  • What have your experiences, positive or negative, been like working with USPS?
  • Under what circumstances, if any, did you or would you stop doing business with USPS?
  • What factors, not associated with USPS, would cause your small business to stop or reduce the volume of mailing?
  • What ideas or suggestions do you have on services or actions USPS could implement to improve its management of small business accounts?

Comments (4)

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  • anon

    Audit Klamath falls Oregon post office they have so many inconsistencies with there delivering and package handling

    Oct 11, 2017
  • anon

    Drivers don't want to do there jobs, will this ever stop. I have been having same problems with same driver for years now, business is getting hurt by it.

    Oct 11, 2017
  • anon

    I send out a periodical every month and the cd that my mailer uses from you folks, keeps telling folks that if they have a number at the end of their street address that it must be an apartment. Which is wrong? Some folks live in condo's or co-op's and we need to respect them and our database should be left alone. Also, I am on the CAPS for mailing and it takes days to have the amount that is used for mailing to show up on my account. Why is that? I also have more questions. HELP!!!

    Oct 11, 2017
  • anon

    Excellent service Only complaint is I can't find mailboxes anymore

    Oct 11, 2017

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