• Project Title:
  • Review of IT Network Performance and System Availability
  • Start Date:
  • Friday, October 20, 2017
  • Estimated Report Release Date:
  • September 2018

The Postal Service is the only organization in the country that has the resources, network infrastructure, and logistical capability to regularly deliver to every residential and business address in the nation. In order to do this, USPS has one of the world’s largest computer networks linking nearly 32,000 facilities and making communication possible among hundreds of thousands of employees and hundreds of systems. Ensuring the continuous availability and integrity of the information technology infrastructure is critical to the Postal Service’s ability to perform its mission.

  • Have there been instances when you could not connect to or noticed a slow response from USPS websites or applications?
  • Has the same issue occurred on more than one occasion? How long was the service disruption?
  • How do USPS websites or applications compare to other application response times?
  • Have you had instances when USPS applications were not available?

Comments (10)

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  • anon

    Sorry to say, but the USPS really is a major disappointment. How dare it not offer delivery to every home of a senior person in this country! The not well run organization now decides they cannot deliver directly to each home in a community, but rather will only deliver to a community mailbox a mile away. Time to get rid of the non workers in the most office, and bring it up to the standards of the rest of the world! I'd like an explanation.

    Jan 16, 2018
  • anon

    I sent a first class Large Envelope on December 19th with an expected Delivery Date of December 22. When the envelope had not arrived by December 29th, I tried to call the 800-USPS number to determine what to do. With an expected hold time of one hour, I then tried to use the website. Since I used first class mail, I had no tracking number and had a very difficult time finding the appropriate web page to report the lost mail. I spent several weeks trying to call or browse the web page and finally completed the appropriate form on January 8th. On January 9th, I received an email from the destination post office. I tried calling the phone number she gave me several time with no answer. It would ring so long, that it would disconnect. I then tried calling the USPS "Contact Us" phone number. Once again I was warned that I would be on hold for 40 - 60 minutes. Once again I went through a very confusing maze of menus that never addressed my issue. I finally ended up talking to a very nice gentleman, Jerome, who worked in the Accounting office. I explained my situation and he said he was going to forward me to the appropriate office. I then waited for another HOUR. (I took a picture of my phone if you would like proof how long I waited for service.) A woman whose name is Bea listen3d to my explanation and said she couldn't help me because I didn't have a tracking number and immediately transferred me to another number. Before I could object, I was transferred to and heard message, "SORRY, YOU HAVE CALLED US OUTSIDE OF OUR BUSINESS HOURS. This is customer service? You have lost a Christmas present. All three postal employees have passed me along. WTF?

    Jan 16, 2018
  • anon

    Thank you for your comments. The U.S. Postal Service Office of Inspector General’s audits and reviews are designed to protect assets and revenue, ensure efficient and economical mail delivery, and safeguard the integrity of the postal system. Please call USPS Customer Service at: 1 (800) 275-8777 to see if the USPS can resolve your issue.

    Jan 16, 2018
  • anon

    I have been expecting several packages from Ukraine, Russia, etc...all handmade items. One was shipped 12/16/17 and several days later was processed through customs and then left the facility in the Ukraine. There has been no indication that the package ever reached the U.S. The tracking indicates that USPS is “waiting for information”. Many other packages show similar scenarios and none have status or location weeks after having left the postal origination site. At the same time, I placed an order from a US seller on 12/22/17 standard shipping. It was delivered on 12/24/17. Is there some unknown system for prioritizing which packages actually get scanned, processed and delivered? I have noticed that during the holiday season, we have twice daily delivery; one for larger packages, and the second for letters, small packages, etc. Who makes the decision to deliver or not deliver certain packages? Shouldn’t we have a right to know about predetermined halting of our mail? One seller said that USPS is not processing packages in a timely fashion and that it will be weeks before packages will be scanned as having arrived on the east coast; New York or Connecticut. Until that happens, packages are in limbo; with no entity or person being accountable. I never expected delivery by Christmas, but for both sellers and buyers to be completely in the dark regarding current location of packages is inexcusable. Winter holidays and the additional packages that will need appropriate handling is not a surprise or unexpected; knowing that online sales have been increasing and the expansion of USPS has certainly not kept up with e-commerse. What are we to do when commerse comes to a halt because the prevention of these issues is not viewed as a priority. It has real life consequences for sellers, buyers, their reputations and capacity to perpetuate the flow of products in the marketplace, and it impacts income and has long ranging financial impact. Needless to say it had a huge negative impact on the USPS reputation and world view of the USPS. Warehousing a multitude of packages “somewhere” is not appropriate. Not being accountable and transparent is a dreadful problem that must be addressed.

    Jan 06, 2018
  • anon

    I was expecting a package but it hadn't came so I contacted the company and they told me that the post office Scan said it was delivered a week before but I didn't receive any thing. I have informed delivery and I don't receive an 1/8of my mail and I'm not the only one in the mobile park. What's up with the USPS??

    Dec 30, 2017
  • anon

    By the looks of it, customer service is not a priority here. I as well as others have waiting on a package in which it stated delivered but to who? Most definitely not me as I have attempted multiple times to contact you guys only to be greeted by a recording telling me you are busy. Even after I reached someone there ya been no follow up with me regarding my package after informing me you would be sure to retify the situation. I work in customer service as a medical professional and making sure our customers are happy is first line.

    Dec 28, 2017
  • anon

    I first of all wanna know WHY the mail IS NOT DELIVERED EVERYDAY at 5300 South block on ELLIS AVE until AFTER 6pm and NOW ...NO MAIL HAS EVN BN DELIVERED AT ALL FOR OVER A WEEK. This is a SERIOUS PROBLEM.

    Dec 28, 2017
  • anon

    The Postal Service is the only organization in the country that has the resources, network infrastructure, and logistical capability to regularly deliver to every residential and business address in the nation. In order to do this, USPS has one of the world’s largest computer networks linking nearly 32,000 facilities and making communication possible among hundreds of thousands of employees and hundreds of systems. Ensuring the continuous availability and integrity of the information technology infrastructure is critical to the Postal Service’s ability to perform its mission. onlineservices.pk/it-services/

    Dec 20, 2017
  • anon

    I been calling the usps to try to get a hold of a package but cant get a hold any one

    Dec 19, 2017
  • anon

    I tried calling on 12-22 and the wait time was over 50 minutes. WHO can sit on hold for 50 minutes?!?! I submitted an inquiry via the online email option while I was sitting on hold. I got a CASE# and it said I would be contacted within 1 business day. It is going on 6 days and I just submitted ANOTHER email asking for them to review the first case and contact me. This is rather ridiculous as far as customer service goes.

    Dec 28, 2017

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