In the face of competing technologies, such as the telegraph, telephone, and computers, the U.S. Postal Service‘s mission to bind the nation together has remained largely unchanged. Likewise, the Office of Inspector General’s (OIG) commitment to integrity, accountability, and transparency remains steady, even as the tools we use to achieve our goals continually evolve.
Report Number NO-MA-14-001
As part of the Voyager Card Program, the U.S. Postal Service provides Highway Contract Route (HCR) suppliers with Voyager fleet transaction cards to purchase fuel for their vehicles. The Postal Service’s Supply Management, Fuel Management Category Management Center (CMC) group is required to reconcile Voyager card transactions to determine whether supplier purchases exceed the annual allotted fuel gallons. Accurate reconciliations are vital to the Postal Service so it can recover funds from suppliers that exceed their allotted fuel gallons.
November 18, 2013 (RARC-WP-14-001)
So what does the generation born and raised in the age of the Internet think of something like regular mail? Do so-called Digital Natives, who have little experience with life pre-World Wide Web, have any interest in it? Did they ever? The questions raise critical implications for the future of the U.S. Postal Service, as mail volume has plummeted with the rise of digital communications and the postal reform debate continues.
September 9, 2013
Social media is changing the way organizations communicate with their audience. Integrating technology, social interaction, and content creation, social media is an online communications tool that helps facilitate communication and collaboration. It is an increasingly popular business tool for sharing information with diverse stakeholders and a vehicle for receiving and addressing customer suggestions and complaints. Organizations can become more engaged than ever with their audiences by using social media to create and share content.
Performance-based contracting involves the use of contracts that define the work to be achieved and not necessarily how the work is performed. Contractors have the freedom to determine how to meet performance objectives as long as appropriate performance quality levels are achieved. Payment to the contractor is made only for services that meet those levels.
The U.S. Postal Service has launched many initiatives to address its financial challenges, including:
Need some extra cash? Don’t steal it from the Postal Service! In February 2011, the U.S. Postal Service Office of Inspector General (OIG) received data from a major banking corporation regarding daily deposits made by a number of postal retail units. The data contained a detailed breakdown of the amount of cash and checks deposited for postal retail units in 21 postal districts. OIG special agents became suspicious of an embezzlement scheme as they compared the deposit details received from the bank to the deposit details available in the Postal Service’s point of service (POS) system.
The U.S. Postal Service developed the gopost® parcel delivery locker concept to offer customers an easy, convenient, and secure delivery option. The parcel delivery locker pilot was implemented in February 2012, providing customers with a free alternative to use 24 hours a day for parcel shipment and receipt.
Be careful what you post on your Facebook page! A city letter carrier who had been out of work for approximately six years due to alleged lower back injuries, and who was receiving workers’ compensation payments, posted comments on his social media site regarding his prowess in wrestling.
June 24, 2013 (RARC-WP-13-011)
As the public reduces its reliance on physical mail, the U.S. Postal Service is in the middle of a difficult transition—a transition that presents opportunities and challenges. Our white paper recommends that the Postal Service consider opportunities for public-private partnerships (PPPs) to reduce its costs, make its outlays flexible so that they vary along with volume, and leverage private sector expertise in developing new products for the digital age.
January 14, 2013 (RARC-WP-13-005)
The term peer-to-peer (P2P) commerce refers to a model of a marketplace where individual consumers — peers — trade goods, services, and rentals directly. The U.S. Postal Service can play unique and positive roles in the expansion of the P2P marketplace.