• on Jan 23rd, 2012 in Ideas Worth Exploring | 7 comments

    A leading book on business strategy and innovation claims, “through innovation, business organizations can change the world.”

    A 2010 study on global postal innovation by Capgemini states “there is a general tendency among all postal operators to diversify by investments outside their core business (mail, parcel),” especially into the logistics and financial services areas. Among European operators, Poste Italiane, Swiss Post, Deutsche Post DHL (Germany), and Austrian Post, in particular, have increased their share of non-core business.

    Poste Italiane introduced the Postepay prepaid card at the end of 2003. Over 5.6 million customers in Italy have used this reloadable card, which allows them to make purchases and withdraw cash from ATMs. There is a one-time fee of €5 ($6.44) for opening the account and adding funds to the card or withdrawing money costs €1 ($1.29) at an Italian Poste.

    A number of other posts have made their own innovative marks. Canada Post in partnership with BackCheck, now offers ID verification at their locations. Post Denmark, working with financial partners, signed almost 3.5 million users for its eBoks digital mail service, almost 2/3 of the population. Austrian Post operates a banking network called PSK BANK, which has trained financial advisors at every postal branch and offers services including:

    • Free bank accounts.
    • High-yield insurance products such as retirement planning products.
    • Eastern European stocks.

    Share your thoughts in the comment section below.

    This blog is hosted by the Information Systems directorate.
  • on Jan 16th, 2012 in Delivery & Collection | 23 comments

    City and rural carriers deliver and pick up mail, including letters and packages. In addition, they are familiar figures who care about the people they serve, often helping in dramatic ways while making their rounds in neighborhoods 6 days a week. The U.S. Postal Service has many examples of carriers sending for help when senior citizens fail to collect their mail, alerting residents of fires, aiding accident victims, and even stopping burglaries.

    But what else can carriers do? Could they provide additional services because, after all, carriers and their vehicles are present 6 days a week in every neighborhood in the U.S.? Each potential service opportunity for carriers should be evaluated by three criteria: the investment required, the risk assumed, and the potential benefits that could be achieved. So, what are some other responsibilities that carriers can take on while delivering the mail that would result in a positive return on the Postal Service’s investment?

    How about:
    • Meter Reading.
    • Gathering data on road and weather conditions in metropolitan areas by placing Global Positioning System (GPS) devices in carrier vehicles.
    • Collecting Census Data.
    • Updating mapping components in metropolitan areas (new addresses, etc.).
    • Delivering other items besides mail. Right now, the Postal Service offers last mile delivery service to UPS and FedEx. Who else can benefit from this service?

    What do you think about carriers handling non-postal related tasks? Do you think the Postal Service should provide additional services that can be handled by carriers? In addition to the services listed what would you suggest? Please share your thoughts in the comment section below.

    This blog is hosted by the OIG's Delivery Directorate.
  • on Jan 9th, 2012 in Ideas Worth Exploring | 6 comments

    Traditional addressing systems rely on subjective identifiers like street names and business or residence numbers. These addressing systems have generally offered the U.S. and many foreign postal services an effective means to identify pickup and delivery locations. However, recent technological innovations related to digital mapping have led some to consider the adoption of an addressing system based on geocodes.

    Unlike traditional postal codes, such as a ZIP code, a geocode is not a subjective descriptor, but a series of letters and/or numbers based on the physical location, or latitude and longitude coordinates, of a business, residence, or even point of interest. For example, under a geocode system, location of the USPS OIG headquarters may be identified by a single number such as 35602.1092.4393 which contains information about the latitude (38° 53' 45.996") and longitude (-77° 4' 14.6784“) of the building.

    Developing a geocode addressing system could have many benefits. Notably, it could provide every location in the world an internationally unique and permanent “address”. Such a system has important economic implications. Beyond supplying a physical address to residents and businesses located in countries without addressing systems, a common global standard could greatly facilitate international communications and transactions.

    This is particularly true as e-Commerce continues to grow across borders and the need for an addressing system that transcends national mailing standards and cultural and language barriers becomes more apparent. A geocode system may also complement the traditional street address system by providing more precise location information in cases where the location to which a package is to be delivered does not have a unique address, such as a specific room or cubicle.

    What do you think? Would geocoding improve the current address system?

    This blog is hosted by the OIG’s Blog Team.

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