on Dec 27th, 2010 in Post Offices & Retail Network | 7 comments
 
It’s a couple days after Christmas and all through the house, still no creatures are stirring. Well, some of us are. After all, it’s back to work for most of us. Postal employees were especially busy this time of year. In the holiday season, the Postal Service delivered nearly 16 billion cards, letters and packages across the country and sent mail around the world. Post Office lobbies were also a busy place, with 97 million customers visiting. But more than 47 million customers skipped the trip to the Post Office this holiday season and took advantage of the Postal Service’s online shipping at www.usps.com. The Postal Service touches everyone regularly, but even more so during the holiday season. We would like to hear about your “Mail Moment” experience with the Postal Service over the past few weeks. What made it memorable? Was it a positive experience? If not, how can the Postal Service improve?

7 Comments


Has anyone noticed the sheer drop in volume of mail, or was it the new high speed
transportation equipment that made it seem like there was no mail volume?
It was almost like everyone was waiting to send their holiday mail at an after holiday rate sale?

It must have been the new strategic efficiency initiatives that affected my observations? They must be working great because I've never experienced so little traffic volume.

Hats off to the management for great execution of the initative!!!!!

Happy New Year!!!!

I sent my most important Christmas package USPS priority to a place that gets first class from here in 2 to 3 days usually. 5 business days and counting and priority is still not there (but the unimportant packages I sent all over the country parcel post and first class are) Spoiled Christmas, almost $20 extra dollars, and no chance of even a partial refund. I've successfully been converted to UPS.

"The retailer did not offer a choice in shipping companies"

This is what the USPS should be addressing.

I had a really good experience. I haven't used click-n-ship and carrier pickup for a while. This time, the carrier left a receipt of the pickup in my apartment mail box, and I was able to sign up for delivery confirmation e-mails.

I am very aware how much barcodes mean, so I used the online services to pay for my postage, and print the label. I then dropped off the package at a local post office.
That went smoothly enough.
I payed over $30. for 3-5 day delivery. That was Dec 17th. It still hasn't arrived.
So if all you want to know was "how was my online experience?" That was good.
I'm assuming that's all you want to know.

From the comments above, it obviously appears that the USPS HQ executives have predominately focused on revenue generation and not much on delivery, retention of business and "Service."

We seem to be focused on saving money, until we lose money. Or at least until we have damaged the ability to complete the task.
If we were a fire department, they would ration our water.
PS: Almost 3 weeks, My package still hasn't arrived

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