• on Feb 25th, 2013 in Ideas Worth Exploring | 18 comments

    The U.S. Postal Service is a key player in a year-long trial of a unique public-private partnership effort that would let citizens securely and voluntarily sign up for online services at multiple agencies using a number of different digital identities. The user would then use whichever password and identity is most convenient – whether the identities are issued by the government or a private company – to log in across multiple government agencies. As the most trusted government agency, and with a 200-year history of security and privacy in delivering mail, the Administration tapped the Postal Service to manage the technology behind the Federal Cloud Credentialing Exchange (FCCX) pilot project. The Postal Service would be taking on a digital version of its role in the physical world, delivering sealed packets of identity data securely between government agencies and identity providers. Press reports on the pilot project suggest that if it is successful, people might one day be able to change an address online by logging into the Postal Service website with the same passcode or smart card that they use to file taxes with the IRS and buy books on Amazon. But to start, the Postal Service is expected to begin working with suppliers to try the service on test customers, ID providers, and government offices. The FCCX will not store any personal data and will be designed to prevent agency personnel and other participants from tracking citizens’ activity across agencies. This effort represents the Postal Service’s first move into supporting federal e-government services, a move it is well-positioned to make. It also could serve as a template for providing other online services that promote security, privacy, and certification. Recent reports of hacking by foreign entities into the data centers of major news organizations and corporations have again reminded consumers of how vulnerable their online data can be. While many of us prefer the convenience of online bill paying, shopping, and communicating, concerns are growing about the threat this poses to privacy and security. How can the Postal Service transfer its trusted role in the physical world to a role in facilitating commerce and e-government services in the digital world? What opportunities might the Postal Service have in providing solutions to these online security and privacy concerns?

  • on Aug 30th, 2010 in Labor | 38 comments
    The Postal Service processes payroll for more than 500,000 employees. To handle this monumental task, time and attendance information is gathered through the Time and Attendance Collection System (TACS). TACS then transmits the payroll data to the mainframe run by the Information Technology and Accounting Service Center (ASC) in Eagan, MN, for payment processing. Recent news stories have identified a few instances where Postal Service employees have had time deleted from electronic time card records. There have also been other time and attendance instances where managers inaccurately calculated employee work hours for out–of-schedule work. If you are a Postal Service employee and are experiencing similar problems or any other time and attendance issues at your work place, we would like to hear from you. Please take our brief survey or provide comments below. This topic is hosted by the OIG's Human Resources and Security audit team.
  • on Jan 12th, 2009 in OIG | 17 comments

    Keeping the Mail Safe

    Even though the holiday season is behind us, as the old saying goes, “crime takes no holiday.” In fact, as the economy dips, crime generally moves in the other direction. A recent crime data report by a retail trade group showed an 84 percent increase in shoplifting as the economy weakened, with retail security experts saying the problem grew worse over the holiday season. Shoplifters are taking everything from CDs to gift cards. The Postal Service is not immune from this trend. Many valuable items travel through the mail. People send their friends and family presents, gift cards, and checks. They order merchandise online. The vast majority of these items arrive safely at their destination, but some do not.

    Because mail can contain any number of valuables — not just jewelry or other expensive items, but personal and financial information — thieves will try to steal it. Postal Inspectors investigate mail theft committed by those outside the Postal Service; Special Agents from the Office of Inspector General (OIG) focus investigative attention on postal employees who steal the mail. Successes by both of these law enforcement entities contribute to maintaining public confidence in the Postal Service and the mail.

    How can you help?

    First, if you suspect your mail has been stolen or have any information about a mail theft, contact the OIG’s hotline at 1-888-USPS-OIG (1-888-877-7644).

    Second, if you have any suggestions about how the Postal Service, Postal Inspection Service, or the OIG can better ensure the security of the mail, please share them. We can all play a role in keeping the mail safe.

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