• on Mar 4th, 2013 in Delivery & Collection | 5 comments

    Imagine if customers didn’t have to wait at home for a package delivery or have to rush home from work to retrieve a package off their front porch. Or, what if they could avoid paying a fee to receive packages at another address? With 24-hour parcel lockers, their prayers are answered.

    Last spring, the U.S. Postal Service unveiled gopost™, a self-service parcel locker system. The Postal Service is pilot-testing the 24-hour secured locker systems in the Washington, DC, area at locations such as shopping centers, grocery stores, pharmacies, and transportation hubs. Many gopost locker systems are accessible 24-hours a day, have a security camera, touch screen operations, and they provide mailing receipts.

    Customers can register online to send or receive packages, with no fee to register and use the lockers. Instead of using residential addresses, customers can have shipments sent to the address of a selected and convenient gopost locker system. They then pick up their package at a time that works for them.

    Additionally, once registered, the customer can receive communications through either email or by text when their package arrives. More details about gopost operations are at the Postal Service’s website.

    The growth in packages is expected to rise steadily as Americans do more of their shopping online and via digital devices. In just the past few years, the Postal Service has seen volume growth in package services of about 15 percent. Increasingly, customers want the security and convenience of picking up packages from a location other than their own address.

    What other factors should the Postal Service consider as it deploys more parcel locker systems to other locations? Would you like a gopost location near you? How often do you think you would use a gopost locker?

  • on Feb 25th, 2013 in Ideas Worth Exploring | 18 comments

    The U.S. Postal Service is a key player in a year-long trial of a unique public-private partnership effort that would let citizens securely and voluntarily sign up for online services at multiple agencies using a number of different digital identities. The user would then use whichever password and identity is most convenient – whether the identities are issued by the government or a private company – to log in across multiple government agencies. As the most trusted government agency, and with a 200-year history of security and privacy in delivering mail, the Administration tapped the Postal Service to manage the technology behind the Federal Cloud Credentialing Exchange (FCCX) pilot project. The Postal Service would be taking on a digital version of its role in the physical world, delivering sealed packets of identity data securely between government agencies and identity providers. Press reports on the pilot project suggest that if it is successful, people might one day be able to change an address online by logging into the Postal Service website with the same passcode or smart card that they use to file taxes with the IRS and buy books on Amazon. But to start, the Postal Service is expected to begin working with suppliers to try the service on test customers, ID providers, and government offices. The FCCX will not store any personal data and will be designed to prevent agency personnel and other participants from tracking citizens’ activity across agencies. This effort represents the Postal Service’s first move into supporting federal e-government services, a move it is well-positioned to make. It also could serve as a template for providing other online services that promote security, privacy, and certification. Recent reports of hacking by foreign entities into the data centers of major news organizations and corporations have again reminded consumers of how vulnerable their online data can be. While many of us prefer the convenience of online bill paying, shopping, and communicating, concerns are growing about the threat this poses to privacy and security. How can the Postal Service transfer its trusted role in the physical world to a role in facilitating commerce and e-government services in the digital world? What opportunities might the Postal Service have in providing solutions to these online security and privacy concerns?

  • on Feb 18th, 2013 in Pricing & Rates | 6 comments

    After more than 20 years of service, the venerable POSTNet barcode on envelopes for automating and sorting mail retired on January 28. The Postal Service now requires that mailings have at least Basic-Service Intelligent Mail barcodes (IMb) to qualify for automation discounts. Mailers will need to switch to Full-Service IMb by January 2014 to receive maximum discounts at that time. Even though the Postal Service provided a lengthy lead time and a good deal of education on the discontinuance of the POSTNet barcode, the IMb requirement undoubtedly caught some smaller mailers by surprise. At the start of the New Year, less than half of commercial mail contained an IMb, suggesting a sizable number of mailers still needed to make the switch. While large commercial mailers were early adopters of IMb, many mid-sized and smaller mailers were hesitant to make the commitment and investment. Basic-Service IMb is not as big a step as the move to Full-Service IMb but it also yields fewer benefits. Full-Service Intelligent Mail will allow mailers to receive richer data about their mailings, but requires them to invest in hardware and software changes. The Postal Service wants to give mailers an incentive to make the conversion. It has proposed a one-time credit ranging from $2,000 to $5,000 to customers that make the conversion to Full-Service IMb. The credit would be based on the number of pieces the customer sends in a year. In an October Federal Register notice, the Postal Service laid out its proposal and further details are expected in a final rule. Is an incentive necessary to get mailers to invest in Full-Service IMb? If you are a mailer, do you plan to take advantage of the incentive?

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