on May 29th, 2012
in Strategy & Public Policy
| 1 comment
When online, how do you know who you’re really communicating with? Does that affect your shopping or banking habits? Do you know people who don’t use the Internet much because they are afraid of identity theft? The latest statistics from a Pew Research Center study demonstrate the pull of the Internet: •80 percent of Americans are users, whether through personal computer, tablet, or smartphone; •many of those users do not conduct any kind of commerce; •30 percent have not made a purchase online; •and 40 percent do not bank online. Would a more secure approach to online identity raise those figures? The Office of Inspector General’s new paper Digital Identity: Opportunities for the Postal Service examines the world of digital identity as well as many existing digital authentication solutions, including pilot projects, and potential roles for the Postal Service in the digital identity ecosystem. The paper posits that there is a need for a trusted and neutral body to identify, authenticate, and certify users in a straightforward manner that reduces sign-up friction and maintains privacy with very clear, concise, and enforceable policy guidelines. The Postal Service, given its national presence, physical infrastructure, and history of protecting privacy, could operate in a number of roles: •As a Trusted Third Party Online – The Postal Service could verify individual or business addresses (with permission from each user) for other organizations to facilitate eCommerce or other online transactions. •As an Identity Provider – The Postal Service could offer its own digital identity service, an opt-in service verifying attributes of consumers, businesses and organizations. •Providing in-Person Verification Services – The Postal Service could expand the work it already does for passports and offer in-person verification of mailing addresses through its network of post offices and postal carriers. What do you think? Is there a role for the Postal Service in digital identity? Share your thoughts below!
on Apr 30th, 2012
in Finances: Cost & Revenue
| 9 comments
As the Postal Service struggles to survive, it needs to take a good look at the financial health of its products. However, ascertaining the financial health of a product line requires an accurate estimate of the cost of providing that product. The Postal Service is moving into an increasingly data-driven future; thus, the timeliness and accuracy of cost measurement will continue to grow in importance. The Postal Service has not changed its cost system fundamentally in many years, though it updates significant inputs annually. There have been calls for an examination of the accuracy and relevance of the system and implementation of specific changes. In order to inform the dialogue and debate, the OIG published A Primer on Postal Costing Issues, a discussion of postal costing, including the most salient of the concerns the Postal Service and its customers have raised. As discussed in the paper, the main issues that have been raised are whether the Postal Service: 1. Should use fully-distributed costing to evaluate the financial performance of products? 2. Should adapt the system to reflect the excess capacity currently present in the postal network? If so, how? 3. Should measure bottom-up costs? 4. Should use the new postal data sources in the costing system to improve accuracy and reduce costs? 5. Can improve the timeliness of cost studies and, if so, how? As the postal market changes, the Postal Service will need new and/or different cost data to support its decisions, including pricing decisions. Many of the suggested changes and improvements would require a significant expenditure of resources at a time when the Postal Service is under substantial fiscal stress. But the Postal Service needs the right cost data to make the right decisions.. What do you think – should the Postal Service be spending money to improve its cost systems? If so, what do you think are the most important changes needed? This blog is sponsored by RARC.
on Apr 23rd, 2012
in Post Offices & Retail Network, Pricing & Rates
| 9 comments
Generally, most consumers know the rates for mailing a 1-ounce First-Class® letter. However, many don’t know the prices of other postal service offerings, such as certification, insurance, or return receipt. In some instances, some of these services must be bundled with the mailing type. Posting the rates for the more commonly used services in a convenient spot in the Post Offices would let customers know approximately how much services cost, allowing them to make informed decisions. For example, displaying rates for the first several ounce increments of First-Class mail, as well as the most commonly used rates for Express Mail and Priority Mail along with the rates for certification, insurance, and return receipt, would help mailers calculate the total purchase price. Easy access to this information would allow mailers to effortlessly make price comparisons with other providers and clearly reveal the true value the Postal Service provides to consumers. What do you think? How can the Postal Service present prices in the most effective way?
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