• on Jan 16th, 2012 in Delivery & Collection | 21 comments

    City and rural carriers deliver and pick up mail, including letters and packages. In addition, they are familiar figures who care about the people they serve, often helping in dramatic ways while making their rounds in neighborhoods 6 days a week. The U.S. Postal Service has many examples of carriers sending for help when senior citizens fail to collect their mail, alerting residents of fires, aiding accident victims, and even stopping burglaries.

    But what else can carriers do? Could they provide additional services because, after all, carriers and their vehicles are present 6 days a week in every neighborhood in the U.S.? Each potential service opportunity for carriers should be evaluated by three criteria: the investment required, the risk assumed, and the potential benefits that could be achieved. So, what are some other responsibilities that carriers can take on while delivering the mail that would result in a positive return on the Postal Service’s investment?

    How about:
    • Meter Reading.
    • Gathering data on road and weather conditions in metropolitan areas by placing Global Positioning System (GPS) devices in carrier vehicles.
    • Collecting Census Data.
    • Updating mapping components in metropolitan areas (new addresses, etc.).
    • Delivering other items besides mail. Right now, the Postal Service offers last mile delivery service to UPS and FedEx. Who else can benefit from this service?

    What do you think about carriers handling non-postal related tasks? Do you think the Postal Service should provide additional services that can be handled by carriers? In addition to the services listed what would you suggest? Please share your thoughts in the comment section below.

    This blog is hosted by the OIG's Delivery Directorate.
  • on Jan 17th, 2011 in Strategy & Public Policy, Uncategorized | 10 comments
    Coopetition, is a buzzword cropping up in many business publications these days. Basically, it means that competing firms look for ways to cooperate with each other, rather than compete head-to-head for business. Working in conjunction with the U.S. Postal Service, the United Parcel Service (UPS) now has a program that allows customers of participating retailers to return merchandise by dropping it in any U.S. Postal Service mailbox, or at any post office. The program features a special label that makes the service possible. After a return package is dropped off at a Postal Service location, a UPS driver picks it up and the UPS ground network transports it back to the retailer. UPS, which has its main air hub in Louisville, KY, began testing the service last year with a few retailers and is expanding it because of “positive response.” Some say this is an example of successful coopetition. There are a number of other current partnership programs with competitors. The Postal Service acts as a “last mile” partner for both UPS and FedEx, handling thousands of deliveries. Federal Express performs similar duties for the Postal Service providing air service for Postal Service parcels domestically as well as providing international logistics for the Postal Service’s Global Express Guaranteed service. In certain conditions, coopetition can be a “win-win-win”; helping not only the two businesses, but also the consumer. Do you think these partnerships benefit the public through greater efficiencies or hurt the competitive level? Let us know what you think! This topic is hosted by the OIG’s Risk Analysis Research Center (RARC).
  • on Jul 19th, 2010 in Ideas Worth Exploring | 29 comments
    UPS and FedEx frequently attempt residential deliveries when customers are not home. After a series of failed delivery attempts, these companies return the packages to their local distribution centers, forcing customers to travel to these remote locations to collect their packages. What if the Postal Service offered residential customers a service allowing them to use their local Post Office™ as an alternate delivery address? A delivery company would do its delivery scan at the Post Office and send an e-mail or text message to a customer telling him or her that a package is available. The customer could either pick up the package or have the Postal Service deliver it to his or her home on a specified day. The Postal Service could charge the customer a per-package or periodic (monthly or yearly) fee, or the delivery company could offer this service free of charge. In the latter case, the Postal Service could charge the delivery company, and the customer ordering a product to be shipped via UPS or FedEx could specify whether he or she wants the product delivered to a designated Post Office after the first, second, or third home delivery attempt. Post Offices would need space to store packages until customers pick up their packages or the Postal Service delivers them, so some Post Offices might be incapable of offering this service. Since this new service would most likely be considered a postal product, legal constraints should be limited. However, questions about access to postal facilities and security need to be addressed when exploring this opportunity. This topic is hosted by the OIG’s Risk Analysis Research Center (RARC).

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