• on Apr 7th, 2014 in Products & Services | 4 comments

    Love ‘em, hate ‘em or feel indifferent, stamps are certainly getting their 15 minutes of fame. Not only are the latest stamp releases creating major buzz (think Harry Potter and Jimi Hendrix) but alternatives to buying stamps at Post Office counters – such as online and retail partners – are gaining in popularity.

    The Postal Service reports a growing number of direct-to-consumer stamp orders received from online channels, including eBay. With consumers buying stamps in new ways and a need to improve internal processes, the Postal Service recently announced it is borrowing some of the best practices of other large national retailers to create a world-class distribution network.

    The new system will support the growing number of direct-to-consumer stamp orders while keeping postal retail outlets and partners, such as Costco, Walmart, and Staples, well-stocked. This improvement should reduce consumer frustration when preferred stamps are not easily available. The changes include consolidating its stamp distribution network, greater use of automated equipment to provide order processing 7 days a week and faster fulfillment and delivery times of 5 days or less. The streamlining also should improve inventory management and reduce destruction of stamps.

    These changes address some of the recommendations made by the Office of Inspector General in an audit report issued late last year. The Postal Service is also beginning to implement some of our other recommended improvements, including better scanning compatibility, timely posting of transaction data, and status alerts sent to requesters.

    The new system should be seamless to customers and post offices were told to order stamps as usual until further notice. We welcome your input on the changes and the stamp-ordering process. Customers, do you have trouble locating the stamps you prefer? Employees, are there other ways to improve stamp ordering and fulfillment?