• on May 30th, 2011 in OIG | 8 comments
    au-dit (noun) - a methodical examination and review What is the U.S. Postal Service Office of Inspector General Office of Audit? We’re a team of auditors and evaluators helping to maintain the integrity and accountability of America’s Postal Service, its revenue and assets, and its workforce. We do this by conducting independent audits and reviews of the Postal Service. Each year we develop an audit plan with projects focusing on the perceived risks facing the Postal Service. We also include projects that address stakeholders’ concerns. The overarching goal of our audits is to provide Postal Service management with information on how to best address the challenges they are facing. Why do we blog? To put it simply – we blog to get your ideas on how to make the Postal Service better! We look at our blog as a “virtual think tank” where Postal Service employees, customers, and stakeholders can present their thoughts and solutions for a more efficient and effective Postal Service. We’ve received a wealth of information that has helped us with our audits and has given us ideas for future work. How can you help? Let us know what you think! •What are some critical challenges facing the Postal Service that you would like to see us explore through our audits? •What could the Postal Service do to improve its service to you? •What could the Postal Service do to increase its revenues or reduce its costs? •What other ideas do you have? Would you like to learn more about us? Please visit Reading Room section our website where you can review our published reports to Postal Service management as well as our semiannual reports to Congress or just learn more about us. We also welcome your comments on our upcoming audits and reviews, which we feature on our Audit Projects page. If you have an audit idea and do not see anything related there, please submit your idea to auditprojects[at]uspsoig[dot]gov The Office of Audit’s Audit Operations team is hosting this topic.
  • on Dec 27th, 2010 in Post Offices & Retail Network | 7 comments
    It’s a couple days after Christmas and all through the house, still no creatures are stirring. Well, some of us are. After all, it’s back to work for most of us. Postal employees were especially busy this time of year. In the holiday season, the Postal Service delivered nearly 16 billion cards, letters and packages across the country and sent mail around the world. Post Office lobbies were also a busy place, with 97 million customers visiting. But more than 47 million customers skipped the trip to the Post Office this holiday season and took advantage of the Postal Service’s online shipping at www.usps.com. The Postal Service touches everyone regularly, but even more so during the holiday season. We would like to hear about your “Mail Moment” experience with the Postal Service over the past few weeks. What made it memorable? Was it a positive experience? If not, how can the Postal Service improve?
  • on Nov 15th, 2010 in OIG | 14 comments
    Pushing the Envelope was launched in the late Fall of 2008. Since then, we have posted 118 topics (including this one) and received more than 3,800 comments from our readers. Topics covering issues of interest to Postal Service employees generated the greatest response. Our top five, by views, include the following: 1)Silly Rules 2)OIG wants to know how you feel about sick leave 3)Nationwide Wage Uniformity 4)Brainstorm Ideas part 2 (allowed people to choose the best idea) 5)Brainstorm Ideas to Help the Postal Service However, all topics, even less popular ones, have helped to generate a great deal of discussion with the following topics generating the most debate and the most comments: 1)Brainstorm Ideas to Help the Postal Service 2)The Great Debate 3)Silly Rules 4)Does the Postal Service Need to Re-examine Its Delivery Service Standards? This feedback has generated strong debate on the blog and sometimes in the greater postal community. In fact, two recent audits from the OIG’s office, “Postal Service Area and District Office Field Structure” and “Stations and Branches Optimization and Consolidation Initiative,” incorporate reader comments from their related blogs. The Postal Service continues to evolve to meet its current challenges, and fiscal year 2011 could be a very significant year for postal issues. Pushing the Envelope will be there to ask questions, generate ideas, and keep on pushing that envelope. As we emerge from our terrible twos into our third year, the contributors and editors hope you will continue to respond. We’d like to hear your views on what you want from this blog. What do you like? What would you like us to change? What topics should we cover next? Let us know what you think and keep commenting! This topic is hosted by the OIG’s Risk Analysis Research Center (RARC).

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