on Dec 26th, 2011
in Delivery & Collection
| 46 comments
Pushing the Envelope wants to ask you for your thoughts on how the U.S. Postal Service, as it faces its financial crisis, might improve operations and reduce costs while continuing to deliver mail. Carriers are sometimes required to complete tasks and processes that leave them scratching their heads and asking, “why are we doing this?” Examples previously cited by some carriers include waiting in line for accountable items (mail that requires a signature) and having their productivity “rewarded” with more work. Another significant issue of concern to carriers is having single pieces of First Class Mail® driven out to them while on their route. There are some that believe this happens to influence First Class performance delivery scores. This action will often require a carrier to change or retrace their line of travel. What are some of the operations, tasks, and processes that do not make sense in delivery operations and that you believe management can eliminate? And why don’t they make sense? What ideas do you have to improve these operations, tasks, and processes and reduce cost? Improve service? We invite you to share your answers in the comment section below. This topic is hosted by the OIG’s Delivery Directorate.
on Mar 28th, 2011
in Delivery & Collection
| 57 comments
[dropcap style="font-size: 60px; color: #9b9b9b;"]L[/dropcap]ast Thursday the Postal Regulatory Commission (PRC) issued its advisory opinion on the U. S. Postal Service’s proposal to switch to five-day delivery. Following a year-long analysis, the PRC voiced concerns with the request, questioning the potential savings, the impact on service, and the effect on communities, especially in rural areas. However, the Commission was unable to reach a consensus and did not issue an opinion to endorse or reject the proposal to cut Saturday delivery. The Postal Service responded with a statement from the Postmaster General, reiterating that five-day delivery is a core element of the Postal Service’s strategy for the future. The statement also said the Postal Service will continue to press its case before Congress, which has the authority to change delivery requirements. Do you think the Postal Service has a case for five-day delivery? Although 5-day delivery is a key element of the Postal Service's future plans, there are many other options under consideration at this point in time. In your mind, what do you think are the most important options? Give your comments below. Note: The U.S. Governement Accountability office just released its own report on 5-day delivery. This topic is hosted by the OIG’s Risk Analysis Research Center (RARC).
on Sep 20th, 2010
in Delivery & Collection
| 58 comments
Although eliminating Saturday delivery has been heavily debated, reducing delivery to 5 days a week may not be enough. There has been some discussion of whether the viable model for the U.S. Postal Service of the future will incorporate 3-day delivery. A 2010 study by the Boston Consulting Group for the Postal Service forecasts that the average pieces of mail per delivery point per delivery day will drop from 3.8 to 2.8 by 2020. If this projection holds true, then more households will likely receive no mail on any given day. With the increasing availability of alternative communication choices, it is unlikely that the demand for mail delivery will ever return to previous levels. Therefore, postal delivery may only be needed 3 days a week. Some homes could receive mail on Monday, Wednesday, and Friday, while others, on Tuesday, Thursday, and Saturday. Delivery would still occur 6 days a week for Post Office boxes. This additional benefit for P.O. Boxes would meet the needs of customers who have need of 6-day delivery, while generating higher revenue and increasing traffic for the Post Office. For many customers in the future, the amount of mail they will receive on a given day may not warrant the effort required to check their mailboxes every day. Delivering 3 days per week roughly doubles the amount of mail a household receives on a given day, making the “mail moment” of receiving mail more significant. The savings could be significant. With the Postal Service estimating a $3.5 billion saving from cutting one day of delivery, cutting three days could save roughly $10 billion. An additional benefit of this every-other-day schedule is that about 50 percent of the mail will have an additional day to reach its destination. These savings can be realized through the use of less costly modes of transportation, additional use of hub-and-spoke mail consolidation network design, and additional load balancing for the mail processing equipment. What do you think? Can this model balance the need to be financially viable while meeting the needs of the public? This topic is hosted by the OIG’s Risk Analysis Research Center (RARC).
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