on Dec 26th, 2011 in Delivery & Collection | 46 comments
Pushing the Envelope wants to ask you for your thoughts on how the U.S. Postal Service, as it faces its financial crisis, might improve operations and reduce costs while continuing to deliver mail. Carriers are sometimes required to complete tasks and processes that leave them scratching their heads and asking, “why are we doing this?” Examples previously cited by some carriers include waiting in line for accountable items (mail that requires a signature) and having their productivity “rewarded” with more work. Another significant issue of concern to carriers is having single pieces of First Class Mail® driven out to them while on their route. There are some that believe this happens to influence First Class performance delivery scores. This action will often require a carrier to change or retrace their line of travel. What are some of the operations, tasks, and processes that do not make sense in delivery operations and that you believe management can eliminate? And why don’t they make sense? What ideas do you have to improve these operations, tasks, and processes and reduce cost? Improve service? We invite you to share your answers in the comment section below. This topic is hosted by the OIG’s Delivery Directorate.