on Jan 19th, 2010 in Labor | 48 comments
 

Recently Glassdoor.com announced the winners of the second annual “Employees' Choice Awards” for Best Places to Work.

The Top 50 were selected from more than 37,000 companies reviewed by the nearly 100,000 employees who completed a 20-question survey on Glassdoor.com in 2009. Only companies who received at least 25 votes were included on the list. The survey questions relate to employees' attitudes about:
  • Career opportunities
  • Communication
  • Compensation and benefits
  • Employee morale, recognition and feedback
  • Senior Leadership
  • Work/life balance
  • Fairness and respect

 

Southwest came in number one with a 4.7 rating on a scale of 1 to 5. United Airlines and Gibson Guitar are at the bottom of the reviewed companies with a 1.9 rating. FedEx scored a satisfactory rating of 3.8. Neutral ratings were given to UPS (3.1) and the Postal Service (2.8).

What are your thoughts on the current workplace environment? How can it be improved?

Has the workplace environment in the Postal Service gotten better or worse over the last 10 years and why?

This topic is hosted by the OIG's Risk Analysis Research Center (RARC).

Comments

The working environment needs to be retooled from the top (Headquarters) to the employees. There is plenty of blame to go around.

1. Abusive Management (Not All)
2. Lazy Employees (Not All)

STOP the favoritism! What ever the rules are enforce them as equally as possible. And do something about the light duty people that never do anything and the supervisors are too lazy to check their restrictions. Light duty should not be a career long condition. It destroys morale of those doing the work!!

This company has definitely be come more difficult to work for. We have no trainning opportunities and we have no succession program. This total hiring freeze is definitely hurting our more technical departments like, plant maintenance, vehicle maintenance, and IT. Communications is none existent and by communications I mean were there is an opportunity for discussion on how to solve problems, that is two-way communications, issuing mandates from a high is not communication, that is management by decree, just like England tried with the colonies be fore we through them out. It is time for a major shakeup At HQ. The PMG needs to resign/retire all the VP and area managers needed to tender there resignations. The President needs to appoint a new PMG who understands the value the employees bring to the organization and he/she has to quantify the value of our customers (Each mail box, on every street in this country), and then charge an appropriate amount for access to them. The Postal Service needs to stop subsidizing corporate america’s mail room operations.

Our biggest problem starts at the top and works down. We no longer have a pyramid approach to management. Supervisors are no longer in charge of their employees, Postmasters are no longer in charge of their office, Mpoo's are no longer in charge of their Postmasters. We have a square management model. The DM thru Op Support and a myraid of useless reports manage everyone. The MPOO's have to anwser for every employee and issue in every office. If I as postmaster need overtime to cover the office for one day, the Mpoo must approve and justify to ops!! This is just plain nuts. Do away with all the areas half the districts and let us manage our units!

I have worked for the Postal Service for over 30 years. I am a self motivated employee. I do not need to be monitored every moment of my day. Scanning barcodes in patrons mailboxes and facing discipline if we miss one is absolutely ridiculous. It is not for customer services as we have been told. What a lie! It is solely as a tracking of employees. It has nothing to do with the delivery of the mail!
There is so much tracking of craft and management alike that we spend time and money that could be devoted to moving the mail.
Managers have more reports to download, print or email that there is no time to manage the office.
Craft employees are afraid for their jobs everyday because there are so many gotcha programs that can get you fired if you make an honest mistake or forget to scan an MSP in someones mailbox.
We are made to feel if we are not perfect we will be disciplined! I can hardly wait to retire and get away from this dysfunctional idiocy that the Postal Service has become.
I have been proud to do my best every day and serve my customers but it seems that the USPS has lost track of the fact that all we have to sell is SERVICE to our customers.
Beating up the people who serve the United States Postal Service is counterproductive. Years of faithful service and extra effort are all wiped out if you forget to scan something.

Management should have the right for on the spot firing. This would make a better and more productive work force than we have today.

TO DMF. IT SHOULD BE BROUGHT TO YOUR ATTENTION THAT NOT ALL PEOPLE ON LIGHT DUTY ARE FAKING. I SHATTERED MY LEG ON THE JOB AND I AM ABOUT TO GO THROUGH A 3RD SURGERY. I WAS HURT ON THE JOB, SO DOES THAT MEAN I SHOULD BE THROWN TO THE CURB BECAUSE I WAS INJURED WHILE DOING MY JOB. SOME PEOPLE SHOULD BE DEALT WITH BUT DON'T PUT ALL OF US IN THE SAME BUCKET. MAYBE YOU NEED TO HAVE A SERIOUS INJURY TO SEE HOW BIG A PARTY THIS IS.

Downsize management starting with the PMG and work down. That would save a fortune.

The P&DC where I'm at just throws away money every holiday. Mandating people for their holiday. Forbidding any 1st pass mail to be run on Sunday if the holiday falls on Monday. Therefore mandating us ( the same people working on Sunday ) to run it on our holiday. Then with that waste of money paying us to work and the grievance that will follow is a complete waste of money. For one, do they really think we are going to work hard on our holiday? No. So they don't gain anything by forcing us in on our holiday. Especially if we could have run that mail on Sunday, our normal scheduled day. I know this is not happening throughout the country. Is this just in my office, in Springfield, MO????? It's time to rid ourselves of this so called management. I have to say, it's a good thing they don't balance MY checkbook. I'd be broke!

Stop counting everything - just get it worked and get it delivered to the people who are paying to have it delivered in as fast a fashion as possible with the least amount of trouble. We have so many pea counters and they count and recount the same piece of mail - rather than remembering why we have the pea in the first place. It's infuriating!

1. Best thing I ever did- went to work for USPS.
2. Next best thing I ever did- retire from USPS.

The postal service needs new blood we need new college grads to fix it.The college grads would have new and fresh ideas to save the postal service.It seems to be almost every comment i read the managers are blamed for the dimise of the postal service.When is someone going to listen to the comments and actually do something about it.

WHY THE POST OFFICE ISN'T A GOOD PLACE TO WORK? WHERE DO I BEGIN?
1. IT STARTS WITH RESPECT AND HONEST COMMUNICATION. FROM MANAGEMENT YOU GET NEITHER EXCEPT LIP SERVICE.
2. WHY DOES A COMPANY GIVE BONUSES WHEN IT KEEPS LOOSING MONEY EVERY YEAR? IN THE PRIVATE SECTOR, THE ONLY COMPANIES THAT DO THIS GET BAILED OUT (I.E., AIG, GOLDMAN SACHS, CITI BANK, ECT.) HOW INSANE IS THIS?
3. UNTIL YOU LISTEN TO YOUR EMPLOYEES AND IMPLEMENT THEIR IDEAS, YOU WILL CONTINUE TO GET WHAT YOU HAVE. THE SAME OLD CRAP!!!! WAKE UP AND SMELL THE COFFEE AND PUT DOWN YOUR " GOOD OLE BOY" KOOLAID. HIRE PEOPLE WHO ARE CAPABLE OF DOING A JOB NOT YOUR BUDDIES.
4. I'M WITH THE GUY AT THE TOP OF THESE COMMENTS. I'VE BEEN INJURED ON THE JOB AND AM CURRENTLY UNDER THE MICROSCOPE LIKE IT WAS MY FAULT I HAVE CARPAL TUNNEL SYNDROME FROM MY JOB. BY THE WAY ,I TYPE WITH ONE FINGER. QUIT TRYING TO LUMP US ALL TOGTHER AND GO CASE BY CASE. YOU WILL FIND A BETTER WORK ENVIRONMENT. AND ALSO QUIT PUNISHING PEOPLE FOR BEING INJURED ON THE JOB LIKE GIVING THEM DISCIPLINE FOR IT. WE ARE JUST DOING OUR JOB AS WE ARE TRAINED TO DO SO WHY DOES IT ALWAYS COME BACK TO BEING ARE FAULT.
5. I DON'T WANT TO GIVE YOU TOO MUCH TO WORK ON SO TAKE CARE OF THESE AND WE'LL TALK. IF YOU DON'T, WELL I GUESS WE NOW KNOW WHO AND WHAT YOU ARE AND WHAT YOU ARE ALL ABOUT. YOURSEVES JUST LIKE ALWAYS!!!

Rural carrier for 25+ yrs. Seen many changes, most in past few years are not for the good. Poor customer service. Too many management people trying to fudge figures to justify their own jobs. Too many PMs sitting around doing nothing - no accountability -just waiting to retire. It's become the "typical" govt job - once you're in, do whatever you can to just get by. Lots of worker bees, way too many mgmt!

Switch to evaluated routes. The current system for route evals and workload is completely unfair, disincentivises hard work, and then requires a costly and harassment filled monitoring structure to maintain.

After thirty three years of faithful service, I give up! My pay has gone done in each of the last two years,(over 6k per yr) I got to furnish a mail delivery vehicle during the $4 per gallon gas, if you could find it, with no additional compensation. The people who actually touch mail are treated like criminals now. Management needs to define the words "manage", "threat", "harass" "hostile work environment" their is a difference! The 1 per 5 ratio of management is a joke in the real world. The postal service uses any new technology like scanners as a vehicle to harass and threaten the employees who actually work! I just don't get it, the carriers leave the building in around three hours and managers are sitting in a now empty building playing on the internet, why don't they have to take 3 hr lunches like clerks? or just cut their pay to 1/2 a days pay? Yes it has gotten a lot worse in the last ten years, no direction, why should the employees who actually touch mail be treated like the enemy now?

Change the way city carriers are paid so that they are paid similar to the way rural carriers are paid. I'm sure an industrial psychologist would agree, city carriers have no incentive to work quickly. If they work hard and finish their route, they are given more territory to deliver or they must take AL because they finished early. In the city carrier craft, every day is a pay negotiation between the supervisor and the carrier. It's ridiculous. Rural carriers report to work, do their job and leave for the day. And rural carriers get paid the same thing every day. No need to negotiate OT or undertime with their supervisor. Paying city carriers evaluated compensation would require less supervisors. The Supervisor Workload Credit Worksheet already recognizes this because you are given less credit for rural carriers than for city carriers when calculating the number of supervisors needed in an office. You want to save the post office millions? Put city carriers on an evaluated pay system.

Reaction to the current financial crisis has destroyed morale. Clerk hour budgets cut to the bone regardless of the amount of work to be done. Management violating our contract all over the place by bringing in clerks for only 2 hours, then sending them home and PM doing the rest of the clerk work, when that was not history of the office. Give years to the company, and they throw you to the dogs, we don't care of you can buy groceries, you are out the ddor, and the PM will do all the work, or violate your contract again and pay the RCA to do it so it doesn't show up as clerk hours. If it wasn'tr for needing the health insurance, many would be out the door. Customer service is lousy- Mail late to the PO Boxes, bulk Mail with in home dates received past the dates, and on and on. But all that matters is staying in the clerk hour budget set by the PM, becuase if not PMs threatened they will be replaced. Meanwhile expect clerks to work a fraction of the hours they used to, but must be always available. Very discouraging to see clerks take the early out, then the office cuts window hours so the clerks won't have to be replaced. They are burying the Post Office. How do they expect to bring in revenue, when the Post Office is only open a few hours a day? We need to bring people into the office, then utilize the high volume of traffic by selling them a product or service. Otherwise, why have a retail location at all? Just being open a few days is really ticking people off, and they will not go to the internet to buy Postal products or services, they will go to automatic bill pay, and other companies. Most of our customers are older folk who are not going to be driven to the internet.

#1 Micromanaged from HQ to Area To District - Even the MPOOs have to get approval for about anything

#2 Entitlement mindset - craft & manangement alike - effective discipline is almost impossible

#3 Extremely poor employee morale - See above; employees can only take so much of working along side of somebody that won't pull their wait. Before long they will take the "can't beat them, join them" attitude.

#4 Computers & reports - Computers have done more to harm the USPS than can be measured. Due to the endless reports and data input now required managers do not actually have time to run their offices. This is a double negative as it also paints a perspective to craft that management doesn't do anything. The redundant reporting is ridiculous. Additional redundant reporting is also used as discipline for missing any of the reporting deadlines and other ridiculous goals. Management can't "manage" because they don't have the authority and can't get away from the computer long enough to observe operations.

#5 Complement (or lack of) - It takes so long to get an employee replaced. Very few places have enough employees to get the job done PROPERLY and almost nobody has enough employees to cover vacation time. The USPS needs to implement some type of plan for cross craft utility employees to help in situations such as above. My office has a PTF city carrier that gets 2 hours a day & 3 Clerks that can not get a day off because there is nobody to cover for them. Why not allow the PTF carrier to fill in as a clerk when needed. It would help both crafts. The carier gets more hours & the clerks get their leave.

I could write a book with much more detail but the things listed above make up a large part of the root problem.

Its all going away, like the auto assembly line, the switch board operator. Say goodbye to the "good old days". Cause these are the "good old days".

Just once, why can't the OIG monitor a group of supervisors for a day, and audit the "work" they do?? Typical Supervisors day:

1 hour managing employees (actually giving instructions etc.).
30 minutes a day handling customer complaints/inquiries.
2-3 hours, surfing internet, smoking, hanging out on dock, jabber-jawing etc.
1 hour generating meaningless reports that no one really needs or actually reads....
1 hour eating, talking to clerks.
45 minutes talking to other supervisors/postmaster etc.
45 mins-1 hour on cell phone....

that's a TYPICAL day. Does anyone disagree, anyone at all...

That's why morale is bad. THe OIG hounds craft employees constantly Boasts when they catch someone on comp doing something they shouldnt be doing. They constantly perform "audits" on every craft function. But not once, not one time, not even once in all the thousands of reports they have generated over the last ten years have they attempted to monitor (from the gallery/covertly) the actual tasks performed by a supervisor.

And now they wonder why OUR morale is bad???

Please post if you agree.... Isn't it time someone audited MANAGEMENTS performance?

If you want to make the PO a better place to work, eliminate the word "COMPLIANCE". It has to be the most demoralizing word out there. There are more respectful ways to get the job done than through threats and micromanagement.

If it wasn't for the pay and benefits, the PO would have a turnover rate worse than McDonald's or Walmart. It is the only reason I stay.

Also, eliminate PFP as it stands now. I am at a level 11 office where I am lumped with all of the other 11-16 offices, who, as a group are doing lousy. Where is the incentive to do a good job when you know you are not getting a raise next year because of how other offices are doing? There is none. And when you do a good job, they raise the bar so high that you cannot reach it. Then you look terrible.

Treating us like we cannot do our jobs by making us fill out pointless reports and scans is not going to make the PS a better place to work. Treating us with respect will.

In college the Information and Systems Analysis instructor said:
"Anything can be automated, but not everything needs to be automated."
Automation may be faster but it sure is not as accurate. I agree that there is way too much management and micro-management from higher levels.
I gave about 2 seconds thought to going into management, no support and too easy to be let go. I never thought that unions were necessary until I started at the USPS. I believe in service first. I got 2-5 years till I retire and I'll serve my patrons till then.

Well this looks like it could be a very good chance to tell it like it is. Than you all can reply and tell me how you think it is and than we all can sit back and keep blaming everyone and everything for the mess we all are in.
The Postal Service:
Yes Service!
No we aren’t even close to Service anymore.
The craft employees;
The good, bad and extremely lazy
The Management;
The good, bad and extremely lazy
I have seen them all folks and today we are still where we were yesterday, the sense of urgency from all employees of the Postal Service is non- existent.

We could care less about getting it done every day and making sure that the people that pay the bills (for those of you who forgot it’s the same people that use our services)…
But, we can and do tell everyone within ear shot just how bad each of us is. Day in and Day out all we do is keep telling everyone who will listen just how UNDERPAID we are, how the work environment is TOXIC, and how unfair EVERYTHING we have to do is…..
But every two weeks we all EXPECT that pay stub to show up and allow us all to pay all those bills that we have, keep the roof over our heads, put food on the table and make sure that when we want something (even when we can not really afford it) we should be able to “JUST DO IT”…………..

Will the well run dry? We all think it will just keep coming and coming………..
WAKE UP EVERYONE, GIVE THAT 8 HOURS EVERYDAY (NOT JUST ON THE DAY THAT YOU FEEL LIKE IT), TREAT EACH OTHER WITH DIGNITY AND RESPECT, QUIT COMPLAINING ALL THE TIME, HELP EACH OTHER WHEN YOU SEE OTHERS JUST NOT UP TO PAR FOR THE DAY, AND SAY THANKS TO SOMEONE ONCE IN A WHILE, BECAUSE YOU KNOW AS WELL AS I DO WE HAVE ONE OF THE BEST PAID, BENEFITS AND RETIREMENT LEFT IN THIS BIG OLD USA.

If we all would just take a look at what others don’t have, what they are not able to do anymore, and what they wish for ( just a good paying job, some benefits and OMG a retirement to count on)…………………… MAYBE JUST MAYBE WE ALL WOULD COME TO WORK EACH AND EVERYDAY TRYING TO MAKE THIS PLACE BETTER THAN WHAT CAME BEFORE US INSTEAD OF TRYING TO TEAR IT DOWN LIKE WE ARE DOING EVERYDAY..

I would venture to say that the environment within the Postal Service has gotten much worse over the years. Constantly berated by upper management, forced by upper management to falsify scanner scans, checklist after checklist, too many "support" people who have no clue what really goes on in delivery or processing. Upper management mandates stupidity, that mid level supervisors need to impliment, making them look like idiots. Priorities are not delivery or processing related, Get Carriers back by 5 yet if 1 piece of local originating mail comes back off the street as 3M mail send a Carrier back out.

How about getting back to basics instead of crap like Mystery Shopper, IBM dropping mail in boxes, mock zero bundle. Why cant our support people drop letters in boxes or use planet code to track mail, why cant support people or other Supervisors perform mystery shopper tasks.

It just seems the Postal Service has become one big numbers game. Do whatever it takes to get "that" number lie cheat or steal, but get that number.

Its sad when employees would rather deploy to Iraq, or Afghanistan then come to work at the Post Office!!

CURRENT MANAGEMENT MUST GO!!!!

All we do is move the mail. Why is everything at Headquarters such a secret?

If consolidations need to take place, then get on with it! It shouldn’t take 4 or 5 years to make a decision and follow through.

This company has way too many layers of management. We’re so top heavy we’re on the verge of toppling over. The only segment of the Postal Service to grow in employee numbers in this economic downturn and mail volume decline is Headquarters. Something is fundamentally wrong with our leadership (or lack thereof). We don’t need more VPs. I think 40+ VPs is plenty for any company. Potter has got to go. He has demonstrated an inability to make a decision and get things done. AMP is a prime example.

The threats and intimidation at all levels is causing employees to dread coming to work. All we do is move mail. It shouldn’t have to be this way.

Yesterday was a great example in our office as to the current state of affairs at the post office. It was the day after a holiday, a snowstorm, not enough carriers, but plenty of managers standing around wondering why the mail didn;t get delivered. One of our managers is a 204b (letter carrier), that SHOULD have CARRIED mail yesterday, but instead he was scheduled as a manager. Why? Why do we need 2 managers managing 5 carriers?????????? This shortage of carriers resulted in a large number of customers that did not get mail yesterday in our town simply because we didn;t have the manpower to get it all delivered. Not only that, but all of the carriers were in penalty overtime which certainly doesn't help our bottom line either. The people running the post office ought to be ashamed of themselves.

There is no communication from management in our office. We know of upcoming changes only through rumor. Our opinions are never solicited so they make changes that don't work and end up costing money. Our customer service is horrible. Carriers don't have time to maintain their routes. Many, many VH and forwarding problems from frequent route changes. We had 120 clerks at one time and 3 supervisors. Now we have 43 clerks and 3 supervisors,and they work 6 days! If the PO hired honest, talented managers they wouldn't need so many managers managing managers and we could spend the money on the front line employee that provides the service. Listen to the employees, we know how to provide service at reduced cost. The managers sitting in meetings are clueless to the reality.

Sirs, in no particular order :
1) recruit managers from the best of employees, not the worst
2) stop the repetitive wasting of money, the harrassment of employees, and the destruction or workplace morale by managers who cannot or will not adhere to the contract.
3) hold managers responsible for their negative actions as well as giving them bonuses
4) demote managers who are obviously incapable so they do not get passed up the chain as what happens now.
5) streamline management and administration; our manager to employee ratio is 1 to 8 while private business is 1 to 25. How can we live with that kind of overhead ?
6) narrow the gap between L'Enfant Plaza and the field so that national programs like C.O.R., Standardization of Cases, etc; which have not worked and hurt the carriers productivity are halted BERFORE they are spread to far.
7) ASK the employees what works and what doesn't. We are your producers not your enemies !

The rank and file have, by my observation, ZERO faith in upper management's ability to lead us forward. The micro-management of every detail has turned postmasters in to policy-passers.

Upper management wants congress to let them run the USPS like a business. A good business hires local managers to run their offices efficiently. Upper management has no clue what they are doing, and in the business world they would be out of work.

If this continues, we're doomed.

Get rid of bad supervisors, plant managers, and postmasters. Most of them have had formal complaints filed by employees and the unions. Look at these complaints seriously and FIRE these bad apples. They are the reason there is low moral. Postal workers want to be treated with dignity and respect. Getting rid of the bad management would be a great start in improving the working conditions of all craft employees. How many law suits have to be filed? How many EEO settlements have to be made? How many grievances need to be won? Keeping the bad supervisors is so costly to the Postal Service. Why won't anybody listen to what the workers are saying???

A good example of why the Postal Service's employees moral is so low is an employee's mother passed away and the supervisor required the employee to bring in documentation to prove his mother died in order to use HIS sick leave to bury her.

I'v worked for the post office for 15 years and this is the worst managed company I'v worked for. I'v been active military, worked for a fortune 250 company,and currently in the military reserves. I'v watched managers with EEO's, plant evidence to write letters of warnings and get caught, dump DPS in the outgoing mails and get caught be promoted over and over. Yet the OIG seems to only go after some low affending craft employees. Maybe the OIG should start by looking at its own priorities first. Why do I stay on with the PO? Pay and benefits.

the climate is horrible. i just retired and got my retirement certificate via priority mail and was not even signed. The place is toxic, unfriendly, and was just about the worst job I ever worked at.

I almost voted for "Employee morale, recognition, and feedback" but the real critical vote is " senior leadership". Absolutely everything starts with leadership. Leadership excellence leads to employee excellence which leads to satisfied customers which leads to financial results & repeat business. (Disney's business chain from the Disney Institute). Like it or not, leadership is the key.

The answers are all here, Management is top heavy and poor at best. Fire 3 postal supervisors and hire 1 professional manager and allow them to Manage, not micro-manage.

Get back to basics, eliminate the 12 different goals for a bonus, just use EXFC and leave it at that.

Investigate a few supervisors and managers for a change, most are fudging their numbers and commiting fraud against the USPS because they get bonuses based on those fradulent numbers.

Make supervisors responsible for the contractual violations they commit, craft employees are getting paid huge amounts because supervisors try to beat the contract rather then manage within the negotiated limits of it.

One more thing I would like to see is the OIG act on some of these blogs, we read them and respond to them but little is done about the feedback given. Starting to look like more lip service from the upper levels.

There are a few threads running through all of these comments. The first is that the average employee cares about the Post Office. The second is that in actuality there is no business model working. It is merely upper, middle and lower management running scared. And, sadly, it appears that the only people who are responding to you are the worker bees.
Just after World War I Congress almost shut down the United States Military Academy at West Point. There had been a hazing incident and a cadet died. The Army pleaded with Congress for one last chance. They sent in a young dynamic officer to be Superintendent. He called the Corps of Cadets together and spoke to them. " From his experience in the Great War he realized that West Point MUST CREATE LEADERS OF MEN----NOT DRIVERS OF MEN". We need the same.

Lots of great insightful comments. The resounding principle causes and solutions are clearly directed at USPS management throughout the hierarchy. If identification of the cause is a moot issue, why is the solution so elusive?
Respectful to the OIG, your current $239 million operating budget comes directly from the the USPS. In fiscal year 2008, as the rest of the USPS had contracted budgets, the OIG had an increased budget.
It would be naive to think that the OIG would bite the hand that feeds them.
Without true accountability with independent enforcement, the solutions will continue to elude like in the magician's shell game.

I selected "fairness and respect" in the above survey. This would have the biggest impact on the Postal work environment. All the other choices hinge off of this. Improving fairness and respect among colleagues and management would boost employee morale, productivity, communication, and the like. For example: employees would work harder knowing that their work will be recognized and rewarded.

When I started at the PO as a PTF I saw a clerk die on the floor and the first thing the supervisor did was punch him off the clock. Thats how low the place is.

As a clerk in a P&DC, many conversations have taken place regarding low morale, which causes poor work performance, which causes attendance problems, it is all connected. managers are paid good money as well as receive bonuses. workers are on the most part, harrassed, disciplined, ridiculed, etc. It is not balanced what so ever. Oh, good leaders are needed that is a fact, supervisors and managers need insight and less ego, intimidation because I can attitude. Most employees do a great job without any other incentive except their pay, why not managers? Take this example; Publix. It is employee owned. go into one of their stores, notice how clean, organized, pleasant and profitable it is. Employees are very courteous and I always notice what they are doing. smiling. A little higher in cost, yes, but so worth the environment and great quality. This isnt rocket science. Now, visit the lobby of your local PO. short staffed, employees expressionless, harried, frustrated, I can hardly wait for the next visit.? I doubt that is what most customers are saying. So who are we in business for? I want to be associated with a good quality employer with a good reputation. It speaks volumes about me and us. I'd work hard to keep it that way. But it cant be done without everyone on board. implement better facility rules. lighten up. keep it strong and enforce it.

The lack of Accountability is what affects morale the most in the unit I work in. We have employees that spend too much time in the locker room,sitting in chairs under the sorters or talking to co-workers. Supervisors are rarely in the unit and
show no interest in supervising the work product.

The light duty/limited duty person can't use a tape gun but on two occasions has
carried a large crock pot of food into the building. She must have a great Dr.

The USPS is the most militaristic oranization in the government. The managers and supervisors manage with an iron hand with no diginty or respect in their work place. I witness a very abusive management style over my 30 years of service. The work environment is goal driven by the management. THe OIG and USPS need to review the top ten companies that score above a 4.0 and see how well they treat their employees.

The USPS has a vast uneducated managerial staff in lower and upper management ranks. Education plays NO role in promoting USPS supervisors which is a direct cause to the root problem of a very poor work enviroment. Give the USPS management and supervisors a standard test to be promoted. The nepotism, the who you blank or know current policy is the reason for the 2.8 score.

That will never change unless the USPS educates it's management staff with more of a caring attitude towards their valuable employess. Make certain educational requirements for all the managerial staff.

I was so glad to see that abusive management to come to and end at retirement. What a difference working for a company now that values their employees.

It so sad to see hard working dedicated employees teated like dirt. I thank god it's over for me.

The unions are the biggest impediment to getting the job done. They refuse to embrace new ideas and go out of their way to protect the most unproductive belligerent members. I don't know how management can function and get their job done.
I;m hopeful the new contract will end these obsolete work rules that date back to the horse and buggy

When i started 12 years ago as a city carrier we had routes that were bigger. Had more mail volume, more stops, cased all of our mail, handled all change of address card and took pride in "owning our routes"! Now we have DPS that sorts 60% of our mail, we can't veiw change of address cards, and the only thing that management worries about is MSP scans! If they would allow us to "own ouir routes" again they would find that we can carry more and do more if they would allow us to do so. We need to get away from 204B's and get real managers. We have not had a real supervisior in 4 year! We finilly got a "real" postmaster in October of 2009, but i don"t think she has work a 40 hour week since! Twelve years ago we had one true postmaster, work every monday-friday 8-5. We had one true supervisior worked 7-4:30 Tuesday-Saturday. Now we have a "partime" postmaster and two 204B's. I could save the postoffice 50,000 get ride of one 204B. Then make the "partime" postmaster WORK!

I was reading some of these blogs and came by one, by "coolonlinenamegoeshere". They think that the postoffice should pay citycarriers like rural carriers. I think just it sould be the other way. In our office we have 12 rural routes and 7 city. The city has more stops and more volume. The reason i think that they should pay the rural carriers like us city carriers. Is we work till 4:30 or till the job is done, rural carriers drive half as many stops and half as much volume and go home at 2. If they got paid like city carriers, we would have 7 city route and 7 rural routes. We all would work till 4:30 or till the job was DONE!

I reviewed the website listing the best places to work - particularly the employee reviews. Most of the highly rated organizations did well in the areas of: respect and fairness, great senior leadership, and employee recognition & morale. This is where the USPS is listed as needing the most improvement, based on the above survey on the work environment.

As one blogger stated earlier, and I concur - that the Postal Service should learn what the highly rated companies do to maintain quality organizations and high employee satisfaction.

Doing so would increase employee productivity,and attract better employee and management prospects. This will increase the Postal Service's overall productivity and viability.

As the Manager of Human Resources once said, "Postal Employees come in like cattle and leave (retire) the same way". In other words in a group like a number not a human being. This is the way of big government. I am so happy to be retired and I was in management. There is a bevy of uneducated managers and a who cares attitude is pervasive in both craft and management areas. The current Potter administration is a joke. He is a carpetbagger, government lifer making one bad decision after another. A real Buffoon!! The general attitude can be directly attributed to the current gang of flunkies surrounding Potter. They switch policies and direction more than Brett Farve's retirement announcements.

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