on Nov 29th, 2010
in Finances: Cost & Revenue
| 8 comments
The sale of stamps and related products are a core Postal Service business. The Postal Service prints billions of commemorative and definitive stamps annually to enable customers to mail pre-paid domestic and international mail and to also encourage stamp collecting. Given the traditional importance of stamps to the Postal Service, it is vital that the process by which stamps are distributed to customers be both timely and secure. Stamp Distribution Centers (SDCs) issue stamps to thousands of Post Offices, postal stores, and contract stations (sites under contract to the Postal Service typically located in retail establishments) nationwide. Not only do the SDCs distribute all accountable stamp items (stamps, coils, envelopes, and postcards), but they also accept obsolete and redeemed stock for destruction. During fiscal year 2010, the Postal Service consolidated its existing stamp distribution network into six SDCs. The goal of this consolidation was to standardize and automate work processes, reduce space requirements, improve transportation, and reduce stamp destruction costs. This topic is hosted by the OIG's Field Financial-East audit team.
on Nov 15th, 2010
| 14 comments
Pushing the Envelope was launched in the late Fall of 2008. Since then, we have posted 118 topics (including this one) and received more than 3,800 comments from our readers. Topics covering issues of interest to Postal Service employees generated the greatest response. Our top five, by views, include the following: 1)Silly Rules 2)OIG wants to know how you feel about sick leave 3)Nationwide Wage Uniformity 4)Brainstorm Ideas part 2 (allowed people to choose the best idea) 5)Brainstorm Ideas to Help the Postal Service However, all topics, even less popular ones, have helped to generate a great deal of discussion with the following topics generating the most debate and the most comments: 1)Brainstorm Ideas to Help the Postal Service 2)The Great Debate 3)Silly Rules 4)Does the Postal Service Need to Re-examine Its Delivery Service Standards? This feedback has generated strong debate on the blog and sometimes in the greater postal community. In fact, two recent audits from the OIG’s office, “Postal Service Area and District Office Field Structure” and “Stations and Branches Optimization and Consolidation Initiative,” incorporate reader comments from their related blogs. The Postal Service continues to evolve to meet its current challenges, and fiscal year 2011 could be a very significant year for postal issues. Pushing the Envelope will be there to ask questions, generate ideas, and keep on pushing that envelope. As we emerge from our terrible twos into our third year, the contributors and editors hope you will continue to respond. We’d like to hear your views on what you want from this blog. What do you like? What would you like us to change? What topics should we cover next? Let us know what you think and keep commenting! This topic is hosted by the OIG’s Risk Analysis Research Center (RARC).
on Nov 8th, 2010
in Products & Services
| 19 comments
The Post Office isn’t the only place to shop for mailing services. Postal Service customers can purchase products and services at postal stores and other facilities, and on-line at USPS.com. They can also call 1-800-ASK-USPS, to get answers to their questions and address their needs. Some of the more popular customer services options available are: •Finding a Zip Code™. •Shipping products and services. •Scheduling a pickup. •Locating a Post Office™. •Tracking and confirming shipments. •Changing addresses. •Getting information on delivery services. Are www.usps.com and 1-800-ASK-USPS useful, easy-to-use tools for customers? Could improvements make the tools more user-friendly? Let us know what you think of the customer service tools that are available. Are there additional products and/or services you would like to see added to www.usps.com or 1-800-ASK-USPS? This topic is hosted by the OIG’s Office of Audit Information Technology team.
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